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Bernini Palace Hotel


    Bernini Palace Hotel
 in Florence

Reviews

TripAdvisor Traveler Rating:
1218 Reviews
Latest TripAdvisor Reviews

  • A true 5 star experience

    by Johanne W on 2017-10-19 03:06 am

    We were moved to this hotel after a mix up with bookings elsewhere and we really fell on our feet. This is a beautiful hotel and the staff are exceptional. Nothing was too much trouble, our room was serviced twice a day and everything was of the highest quality. We would return here in a heartbeat. Felt spoiled and pampered for a few days and loved it!

  • Great Location

    by BathMarske on 2017-10-09 11:11 am

    The location of this hotel would be hard to better. The staff all seem really happy to be their and to be of service although the front desk service can be a little patchy. Breakfast is good and the breakfast service excellent. We had a superior double which was small but adequate. There can be some intrusive street noise but that is the price you pay for a city centre location in a vibrant city. The soundproofing between rooms could be better but is not awful. All in all a good package.

    Owner Response
    Dear Guest,

    Thank you very much for leaving a comment on our Bernini Palace Hotel.

    It is indeed very well located, so that the main attractions of the city can be reached in a few minutes.

    Looking forward to welcoming you again soon, I send my kindest regards.

    David Foschi
    General Manager

    Bluadvance, Direttore at Bernini Palace Hotel, responded to this review

  • Loved it- don’t hesitate

    by Prettyjen on 2017-10-06 10:12 am

    This hotel is great. Good location, good rooms, great staff, good breakfast, good bar. Nice attention to detail.

    No negatives about this other than it lacked a coffee machine in the rooms.

    Mimosas at breakfast and they greet you by name.

    Owner Response
    Dear Guest,

    I am very grateful for your positive comment on our Bernini Hotel.

    I hope to welcome you again soon here in Florence.

    My warmest regards,

    David Foschi
    General Manager

    Bluadvance, Direttore at Bernini Palace Hotel, responded to this review

  • 60th birthday trip with hubby

    by nelliewenga on 2017-10-04 06:57 am

    Just back from 5 days in this wonderful hotel. From our arrival to departure the service was excellent. As it was my birthday I was given a bottle of champagne and a lovely treat at breakfast a birthday cake complete with candle so thoughtful. Also it wasn't our wedding anniversary and a lovely box of chocolates were left in our room
    The hotel is beautiful rooms spacious and spotless.
    The staff are superb. They are all so happy at their work and so attentive well done to each and every one of you. The hotel roof top terrcace is a great way to relax from the hustle bustle off the city. So peaceful. The location of hotel is excellent
    I would highly recommend this hotel and I have no doubt we will return one day
    Thank you to each and every member of the team for making my birthday so special
    Grazie Mille xxx

    Owner Response
    Dear Guest,

    Thank you very much for leaving such a positive comment on our Hotel.

    One of our strong points is to take care of our guests, trying to do our best to make them feel at home.

    I look forward to welcoming you again in Florence.

    Kindest regards,

    David Foschi
    General Manager

    Bluadvance, Direttore at Bernini Palace Hotel, responded to this review

  • Personalized Service

    by Mwaz60 on 2017-10-04 06:07 am

    Apart from being in the center of all amazing sites in Florence, the Bernini's concierge personnel are spectacular. On the afternoon prior to our departure, i requested the concierge to acquire our airline boarding passes from Florence to Frankfort, and from Frankfort to JFK, New York. We retired to the hotel bar for some cocktails, only to be informed that there was a strike at Florence airport and that our flight from Florence was cancelled. Oh Boy, now what? The lovely concierge took control of the situation, got on the phone with Lufthansa to change our outbound flight from Florence to Bologna, Not having a conformation number nor printed tickets, i was worried that i would have to row a boat back to New York. However , she called Lufthansa, every hour, for several hours, until a conformation number was in hand. She also contacted our limo service to arrange transport from the hotel to Bologna airport. The next morning, awaking at 4 am we proceeded to the lobby,and awaiting us was the night manager having our printed tickets and our driver waiting to load up the Mercedes. With our boxed breakfasts packed for us, toothpicks holding our eyes open, we left the hotel. Needless to say, we made all our flights. What could have been a disaster was remedied by dedication, professionalism and quick response. My gratitude to the staff at the Bernini in making our stay a special one in every respect.

    Owner Response
    Dear Guest,

    I am very grateful for your kind words.

    I will certainly share your comment with my Staff, who always take care of our guests' needs.

    Looking forward to welcoming you again in Florence, I send my warmest regards.

    David Foschi
    General Manager

    Bluadvance, Direttore at Bernini Palace Hotel, responded to this review


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International Numbers

Austria 08000706176
Belgium 080081830
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Germany 8007241217
Ireland 1800995320
Italy 800979444
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Spain 900814719
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UK 8009179622
Book by Phone: +1 866 670 3764
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