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DoubleTree by Hilton Hotel Utica

    DoubleTree by Hilton Hotel Utica
 in Utica
    DoubleTree by Hilton Hotel Utica
 in Utica


TripAdvisor Traveler Rating:
94 Reviews
Latest TripAdvisor Reviews

  • Wonderful Overnight Stay

    by BarbieJo14 on 2018-08-19 02:41 pm

    We stayed at the Utica Hotel (or as it's now called, the DoubleTree by Hilton, Utica), for a wedding. It was actually our daughters wedding. We only live about 30 minutes away, but decided since it was evening reception, we felt it was best to stay. Our daughter and son-in-law had a block of rooms set aside so many out-of-town guests stayed here.

    The room was clean, comfortable, spacious and welcoming. The lobby area is decorated beautifully, with wonderful chandeliers. The staff was friendly, accommodating and really nice.

    We slept very well, as the bed, sheets, pillows and comforter was clean and comfy. The temperature stayed steady, not up and down like some hotel rooms. The shower had great pressure, easily rinsing away the ton of hairspray the hairdresser used!

    The room we were in had the ability to be an adjoining room, and where that door was, there's office space with a desk. I really would appreciate that, if I had been there for business. Most hotels I've been in had a small desk right near the bed or TV.

    I utilized the iron & ironing board as well as the blow dryer and mini fridge.

    The morning after the wedding, the parents of the groom arranged to have a continental breakfast for the guests of the wedding. It was a really nice, relaxing end to a crazy weekend. We appreciated that they allowed us to add our extra desserts from the reception the night before! (We may have ordered a bit too many desserts for the dessert bar! Better too much than not enough!)

    In conclusion, we would recommend this hotel to friends and we would definitely stay there again.

    Owner Response
    Dear BarbieJo14,
    This is great to hear, thank you so much for giving us such great feedback. It sounds like you were able to utilize just about every facet of our hotel which is awesome! We want to thank you and your family for choosing our hotel to be the venue for the wedding reception, and we are very thankful for everyone that chose to stay overnight here as well. We hope you'll come by again soon, perhaps just for dinner at the Chophouse!

    Lee A, General Manager at DoubleTree by Hilton Utica, responded to this review

  • Hotel Utica... Now Doubletree

    by James T on 2018-08-18 03:24 pm

    We have stayed at the Hotel Utica before it was taken over and renovated by Doubletree. It's a wonderful old, historic building, but it did need quite a bit of work. The building looks beautiful, no doubt about that! However, some of the history and old charm seems to have disappeared. (No information about the history in the lobby for example.) They do not offer breakfast with the price of the room, and I thought the value was not quite what it should be.

    Owner Response
    Dear James,
    Thank you for your feedback. Our renovation was quite extensive and joining the Hilton family of brands comes with a lot of great benefits such as the Hilton Honors program. I'm sorry about the disappointment with breakfast, but I might recommend our bed and breakfast package next time where you can book your room with breakfast included at a price difference that's actually 1/2 price what the full price of breakfast is. Sincerely, Lee Arthur

    Lee A, General Manager at DoubleTree by Hilton Utica, responded to this review

  • Wedding Trip

    by aknamm12 on 2018-08-14 05:55 am

    I have never had anything but a pleasant experience when staying at a Double Tree. The staff is always positive, the rooms are immaculate, the lobby is welcoming, and the overall environment makes you feel welcomed.

    Owner Response
    Dear aknamm12,
    Thank you for such a great review. This is exactly what we want to hear, we want our guests to be able to step inside and feel at home. We can't wait to see you again!

    Lee A, General Manager at DoubleTree by Hilton Utica, responded to this review

  • A restored traditional fine old hotel

    by PrinzErik on 2018-08-12 06:24 am

    We went to Utica for a quick getaway and wanted to relax in the grand old manner. This hotel has been well restored. The staff was friendly and helpful. The wake-up call was live person. Overall a very pleasant experience.

    Owner Response
    Dear PrinzErik,
    Thank you for taking the time to give us your review, we're thrilled to hear how you were able to relax and feel welcome. I hope you get to take some time and enjoy the restaurant, Chophouse by Chesterfield next time!

    Lee A, General Manager at DoubleTree by Hilton Utica, responded to this review

  • One night quick stay.

    by 396BG on 2018-08-07 06:16 am

    Comfortable but overpriced. Dinner was mediocre at best but that is based on my one entree. Breakfast buffet standard but good.
    Overall just ok. Next time I'd search for a cheaper option. Service was very good.

    Owner Response
    Dear 396BG,
    Thank you for your feedback. Sounds like we have some room to improve in our restaurant, Chophouse by Chesterfield,
    We would love to get some more details from you on that experience and how we can improve. Is there anything we could have done better for your experience in the hotel?
    Thanks again, Lee Arthur,

    Lee A, General Manager at DoubleTree by Hilton Utica, responded to this review


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