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DoubleTree by Hilton Hotel Utica


    DoubleTree by Hilton Hotel Utica
 in Utica
    DoubleTree by Hilton Hotel Utica
 in Utica

Reviews

TripAdvisor Traveler Rating:
126 Reviews
Latest TripAdvisor Reviews

  • Our Stay at the Doubletree in Utica

    by Brodiem on 2018-12-16 02:42 pm

    If you are an architecture fan or wonder what it would be like to step into a Turner Classic Movie then you will love this hotel. We came to Utica to visit our grandkids and needed a place to stay. I have to admit I was a bit leery about staying at the Doubletree because years earlier it was the Hotel Utica and it didn't have a great reputation.

    Hilton did a fantastic job renovating this hotel. It was an awesome building and an awesome place to stay. The main lobby is amazing! When we arrived there was a formal affair going on in the lobby. There had to be over 200 people celebrating.

    If you have limited mobility you have to enter through the parking lot which appears to be the rear of the building. There is a ramp there. There are two other entrances but they both have steep stairways. Tough to haul luggage up the stairs in those entrances.

    The staff was wonderful.

    The room we had reminded me of the set from "I Love Lucy" with the padded headboards. The bathroom was well appointed. Great water pressure. The beds were firm and wonderfully comfortable. There was one negative. Under the mattress midway along the frame on the side of the bed by the night table is something sharp. If you are aware of it then it is not a problem but you could cut your leg or ankle. This is a little thing for us. This is an old hotel so it has windows that open and one of the windows had a draft but it was canceled out by the climate control in the room.

    There were plenty of outlets and USB outlets to support devices. A great place for business travel and a great place for leisure travel. This will be our place to stay when visiting the grandkids in the future.

    Owner Response
    Dear Brodiem,
    Thanks so much for taking the time to share this great feedback. I'm glad you decided to give us a try! Also new with the renovation is our all new restaurant Chophouse by Chesterfield with an amazing bar and dining room.
    We will double check the beds, it sounds like part of the bed frame may have been exposed or missing a rubber cap. Is there anything else we can do to improve for your next stay to be five stars?
    Sincerely, Lee Arthur; larthur@visions-hotels.com

    Lee A, General Manager at DoubleTree by Hilton Utica, responded to this review

  • Remodel done well

    by Brian S on 2018-12-09 02:25 pm

    Stayed one night. King room was very spacious and well appointed. They did not do the remodel cheaply. All was done with quality.Towels and linen were large and soft.
    Breakfast buffet had not only the normal eggs, bacon and sausage, but chiche and a selection of muffins that looked delicious. Coffee was also good. Parking is close and well lit.

    Owner Response
    Dear Brian S,
    Thanks so much for sharing your feedback, we're glad to see you were happy with our new designs and all the new Doubletree amenities and features. It sounds like perhaps breakfast is what made you feel like we had some room for improvement? We do have some made to order fresh eggs or omelettes available from the menu, but if there's anything else you experienced that we can improve to make your next stay 5 stars, please let me know!
    Sincerely, Lee Arthur; larthur@visions-hotels.com

    Lee A, General Manager at DoubleTree by Hilton Utica, responded to this review

  • Excellent Hotel

    by NorthStar65227422445 on 2018-12-09 10:22 am

    Very nice rooms. Friendly staff. Modern rooms with nice furnishings. Quiet hotel very nice. I stayed for business travel and the room exceeded my expectations. When you enter this hotel you know you are staying in an upscale luxury hotel.

    Owner Response
    Dear NorthStar65227422445,
    Thanks so much for sharing your feedback, and I'm glad to see you appreciated the quiet night's sleep. This historic hotel was build so well with amazing cement and stone designs that has helped keep each room so quiet, we forget how lucky we are with that until we stay somewhere else!

    Lee A, General Manager at DoubleTree by Hilton Utica, responded to this review

  • Great place! Lots of history

    by Getaway54634966447 on 2018-12-08 03:24 pm

    Wonderful hotel with recent updates. The rooms are very nice, generous in size and clean. There is a restaurant onsite. Parking is private and electric charging stations are onsite. Very nice staff-happy to help!

    Owner Response
    Dear Getaway54634966447,
    Thanks for taking the time to give your review. This is great to hear that our team was helpful and made you feel welcome! We do really feel lucky to have this historic landmark hotel and an ownership group that was willing to invest so much into our renovation. We can't wait to see you again next time!

    Lee A, General Manager at DoubleTree by Hilton Utica, responded to this review

  • Great hotel with a lot of history and easy parking.

    by Sightsee56176682900 on 2018-12-04 02:49 am

    The hotel was very nice and had a ton of history. My wife loved the lobby. Room was very clean as you would expect from the Hilton brand. Parking was easy compared to most hotels located within a city.

    Owner Response
    Dear Sightsee56176682900,
    Thanks so much for sharing your experience, we're glad to hear how much you appreciated our new and improved design, and of course the amazing lobby which you don't see in many hotels anymore. I hope we will see you again soon and perhaps you'll have time to try our the restaurant and bar Chophouse by Chesterfield!

    Lee A, General Manager at DoubleTree by Hilton Utica, responded to this review


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