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Hacienda Jurica by Brisas


    Hacienda Jurica by Brisas
 in Queretaro
    Hacienda Jurica by Brisas
 in Queretaro

Reviews

TripAdvisor Traveler Rating:
992 Reviews
Latest TripAdvisor Reviews

  • Good quality/price ratio

    by santragos on 2018-10-08 11:01 am

    Stayed at the hotel for a wedding, although the wedding was not at the hotel. The setting is magnificent in an old hacienda and the price/quality ratio is pretty good. The rooms are clean and comfortable, but the floor in our room was a little squeaky. The bathroom got a bit flooded after using the shower, but nothing exceptional.

    Owner Response
    Dear Mr. santragos,

    Thank you for giving us a few minutes of your valuable time to give us your opinion, it is very satisfying for us to learn that your experience in our hotel met your expectations, we hope for your next visit, it will be a privilege to serve you again.

    We offer you a sincere apology for the situation that arose and have the full assurance that the corresponding measures are being taken to continue providing the quality service that characterizes us.

    Best regards.

    SeleenePerez, Asistente de Gerencia General at Hacienda Jurica, responded to this review

  • Wonderful for a Weekend Getaway

    by Hannah M on 2018-10-01 10:11 am

    We had a blast at Hacienda Jurica. The grounds are great, the staff was very friendly and the food was good. My kids loved swimming in the pool, riding horses and playing miniature golf. We hope to return very soon!

    Owner Response
    Dear Hannah M,

    Thank you for giving us a few minutes of your valuable time to give your opinion, it is very satisfying for us.

    We are very happy that you enjoyed your recent stay with us. We appreciate your recommendation and we hope to welcome you soon!

    Best regards.

    SeleenePerez, Asistente de Gerencia General at Hacienda Jurica, responded to this review

  • Great place to stay in Queretaro

    by Inna7766 on 2018-09-24 04:26 am

    I stayed at the hotel during a conference. The property is beautiful - lots of trees and plants, fountains, cool art, beautiful architecture. My room was clean, quiet, and comfortable. Food at the restaurant and bar was great Service was always courteous. Thank you for a great stay!

    Owner Response
    Dear Inna7766,

    Thank you for your opinion about your most recent visit. We are pleased to know what you enjoy about our facilities, services and recommendations. We hope you enjoy pleasant moments again on your next trip to the City of Queretaro.

    Best regards,

    SeleenePerez, General Manager Assistant at Hacienda Jurica, responded to this review

  • Mixed Emotions

    by GeneG547 on 2018-09-23 12:24 am

    I have very mixed emotions about this place. On the one hand it is amazing in size and the architecture beautiful. The hotel offers a large pool, a game room, bar, restaurant and park like settings. It also has a convention center on the property. Rooms vary from old to newer to newly renovated. Unfortunately they experienced a flood sometime prior to me visiting and a portion of the hotel rooms were still wet as were the floors and carpet in the halls creating a stench of moisture and mold. They were trying to dry it out with a small fan as they washed things etc. but that isn't the way to do things and it showed up in the awful stink. My room, away from the area burned all night from it. My first room had a fan that didn't work but the switch did spark - so I moved to a newer room. Nicer for sure but hot water wasn't among the amenities. As a resort hotel, seemingly catering to Americans since there were multiple corporate groups there it would be nice if someone - anyone spoke English other than at reception. didn't try ordering off the menu since the buffet was included as part of our meeting package - but the buffet was just ok - tepid at best and redundant.

    Owner Response
    Dear GeneG547,

    Good afternoon, thank you for visiting this beautiful hacienda, I want to thank you for the time you have taken to send your comments, which help us improve and provide the service you deserve.

    Thanks for your review of your recent stay with us. It is an honor to know that we meet your expectations, enjoying our facilities and above all our service provided by our team.

    We offer you a sincere apology for the situation that arose and have the full assurance that the corresponding measures are being taken to continue providing the quality service that characterizes us.

    I hope you give us the opportunity to recover your confidence, it will be for us a pleasure to receive it.

    Best regards

    SeleenePerez, General Manager Assistant at Hacienda Jurica, responded to this review

  • Good

    by jetonsalihu on 2018-09-16 01:17 pm

    It was a good stay but not many could speak english! Otherwise the hotel was very good and I hope to come back when my next trip is booked(probably next year). The shower was not the best one, warm water came very slow.

    Owner Response
    Dear jetonsalihu,

    Thank you for giving us the opportunity to serve you!
    We offer you a sincere alternative for the situation and the security that the corresponding measures have to continue providing the quality service that characterizes us.

    We will gladly follow up on the language issue to prevent this from happening.

    We are really happy to know that you will be with us again to be able to continue attending you, we appreciate your comment and I will tell you that we will be honored upon your return, it will be a privilege to have you at home.

    Best regards

    SeleenePerez, General Manager Asistent at Hacienda Jurica, responded to this review


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