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Hacienda Jurica by Brisas


    Hacienda Jurica by Brisas
 in Queretaro
    Hacienda Jurica by Brisas
 in Queretaro

Reviews

TripAdvisor Traveler Rating:
794 Reviews
Latest TripAdvisor Reviews

  • AWFUL HOTEL!

    by Al M on 2018-02-16 09:48 pm

    In years of staying at various hotels this might be the worst. Courtyard area is extremely loud past 3am. The gym is closed for renovations but no reservations are happening. Room smells like smoke. I would never ever stay here again.

    Owner Response
    Dear Al M,

    Thank you for giving us the opportunity to serve you!

    We offer you a sincere apology for the situation that arose and have the full assurance that the corresponding measures are being taken to continue providing the quality service that characterizes us.

    I ask you to give us the opportunity to return and assist you in a personalized way, we will make sure you do not have any setbacks.

    I offer an apology and I reiterate again to your orders.

    Sincerely,

    Seleene P?rez
    General Manager Assistant
    Hotel Hacienda Jurica

    SeleenePerez, General Manager Assistant at Hacienda Jurica, responded to this review

  • Superb stay, nice people and great surroundings

    by yanibee on 2018-02-06 04:58 pm

    We had an originally planned 3 night family stay but had to cancel the first night. It started off the right foot as the first night credits were left available for local food and purchase, which at the end remained great. The hacienda is a super well maintained place, the staff is extremely friendly and helpful. I kept running onto Juan, who always made it happen, thank you so much. the atrium is just the best place for a dusk drink. We have 2 young kids and they loved both the swimming pool and the playground. Really ideal for family stay. really close to the city for a day stroll, lovely settings.

    Owner Response
    Dear yanibee,

    Receive a cordial greeting, thank you very much for your comments.
    What a pleasant experience to know that your stay was pleasant and that our services in general, attention, food, recreational areas, pool enjoyed them to the fullest.
    We are glad that the children were happy and happy too.
    It will be a pleasure to serve you again in the company of your family.

    Best regards

    Seleene P?rez
    Asistente de Gerencia General
    seleene.perez@brisas.com.mx

    SeleenePerez, Asistente de Gerencia General at Hacienda Jurica, responded to this review

  • Perfect meeting, magnificent location

    by Martha N on 2017-12-23 10:04 am

    We arrived on a Sunday night because I had a meeting at Hacienda Jurica scheduled on Monday morning.
    We had great service in the restaurant. They modified dishes to comply with my vegan requests.
    The place is very nice with several gardens, a pool, tennis courts, horseback riding. It also has many corridors and halls with a 17th century ambient.
    The meeting hall and coffee break service was just perfect.
    The only minus was the bed mattress. Although it was a King size whatever small movement we made was felt as if we were jumping on the bed. In my opinion they need to make mattress renewal.

    Owner Response
    Dear Martha N,

    Receive a cordial greeting from this your home in the beautiful city of Queretaro.
    It is a pleasure for us to have you hosted and we are pleased to know that the service in general was to your liking and that the facilities and what you asked for exceeded your expectations.
    We will gladly follow up on the subject of the mattresses so that they can change it immediately and at your next visit you can rest peacefully.
    It will be a pleasure to welcome you again in the company of your family.

    We hope soon back.

    Best regards.

    SeleenePerez, Asistente de Gerencia General at Hacienda Jurica, responded to this review

  • Slow service

    by monicagJ9776GA on 2017-11-03 06:21 am

    When requesting services to the room (e.g. coffee bags) we were told "right away", we had to remind them two times to get the service. The restaurant service was very slow and in times they were not polite. They appeared overwhelmed.

    Owner Response
    Dear Mss. Monica

    First of all, I want to thank you for staying at Hotel Hacienda Jurica By Brisas and for taking the time to let us know about your experiences throughout your stay.

    Please accept my most sincere apologies for any experience below your expectations, please rest assure that we are taking proper actions on the matter to remedy this situation as we always strive to provide the best service to each one of our guests.

    Once again, we thank you very much for your comments, and we hope to have the opportunity in the near future to provide you with the excellence in service we are known for.

    Sincerely

    SeleenePerez, General Manager Assistant at Hacienda Jurica, responded to this review

  • Nice hotel; terrible service.

    by byntje on 2017-10-24 01:50 am

    We were put in a dirty room (stains on the bedsheets; toothpaste on the bathroom taps; dirty toilet) so we went to the front desk. The guy asked us "do you want a different room, or do you want us to send someone to clean?". We replied that we wanted a different room. "There are no more rooms available" was the reply. Later our Spanish-speaking friend had a word with the front desk and it turned out they did have some more rooms after all. At 80 GBP per night this was not a cheap hotel for us, and for that money the very least you can expect is a clean room; and failing that, a swift and painless room change.

    The food in the hotel restaurant was really good, but the service was frustratingly slow, even when the restaurant was quiet. On multiple occasions we waited over an hour for food or the bill, having asked the staff about it multiple times. We spoke to a different waiter each time, and although a large team of them prowled the restaurant like sharks, they were somehow inattentive and difficult to flag down. On one occasion we got up to leave in a desperate bid for attention, but no-one noticed. So we left. They later called our room at 10pm asking who was going to pay. It was like this for the duration of our stay, and even when we gave up and had the buffet dinner, it still took ages to get the bill!

    In short, the rude and disinterested staff were the most memorable feature of our stay. Which is a shame, because the hotel is quite beautiful. It has a delightful inner courtyard full of old-timey carriages, a nice pool, and a good cook. Even the minigolf couldn't save it. Gordon Ramsay, if you are reading this; this hotel needs you.


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