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Hacienda Jurica by Brisas


    Hacienda Jurica by Brisas
 in Queretaro
    Hacienda Jurica by Brisas
 in Queretaro

Reviews

TripAdvisor Traveler Rating:
854 Reviews
Latest TripAdvisor Reviews

  • Beautiful hacienda in Spanish colonial style

    by Frank103 on 2018-05-04 06:56 am

    I spent 4 nights at Hacienda Jurica, taking part in a conference. The hacienda goes back to the 17th century and the atmosphere is beautifully maintained, with courtyards of cascading flowers and fountains, old coaches and park-like grounds. Excellent food, a very nice large pool, large and comfortable rooms, good conference facilities. A pity that the hacienda is quite a long way from the centre of Santiago de Queretaro but on the plus side it means the place is peaceful.

    Owner Response
    Dear Frank103,

    Thank you for giving us a few minutes of your valuable time to give us your opinion, it is very satisfying for us to learn that your experience in our hotel met your expectations, we hope for your next visit, it will be a privilege to serve you again.

    Best regards.

    SeleenePerez, Asistente de Gerencia Genaral at Hacienda Jurica, responded to this review

  • Great for Business or for Pleasure

    by Angel H on 2018-02-27 09:20 am

    This is a tremendous hotel either if you come for vacations or for business.
    All hotel is very nice in a colonial style.
    The food in the restaurant is DELICIOUS and all people working there is very kind.
    The pool is heated and ideal for kids. Also it has an enormous playground.
    There are small things to improve, for example, the curtains of the shower are short and all the water goes out doing a mess everytime you take a bath.
    Is very quiet and very good to rest also.

    Owner Response
    Dear Angel H,

    Good afternoon, thank you for visiting this beautiful hacienda, I want to thank you for the time you have taken to send your comments, which help us improve and provide the service you deserve.

    We hope to have the opportunity to receive it again, I can assure you that all our equipment is as much as possible so that you feel at home!

    Sincerely,

    Seleene P?rez
    General Manager Assistant
    seleene.perez@brisas.com.mx

    SeleenePerez, General Manager Assistant at Hacienda Jurica, responded to this review

  • Horrible services

    by rpmiro on 2018-02-24 04:23 pm

    Nice architecture, nice swimming pool and place for kids to play. Horrible room service, horrible pool service, very bad front desk services. The poor services killed the whole experience. I wouldn't be back and would not recommend it.

    Owner Response
    Dear rpmiro,

    We appreciate sharing your comments; We regret the situations that occurred during your stay, the information that has already been communicated to the hotel rooms in order to improve the quality of our service.

    We offer you a sincere apology for the situation that arose and have the full assurance that the corresponding measures are being taken to continue providing the quality service that characterizes us.

    Sincerely,

    Seleene P?rez
    General Manager Assistant
    seleene.perez@brisas.com.mx

    SeleenePerez, General Manager Assistant at Hacienda Jurica, responded to this review

  • Great location for conference event

    by Christian N on 2018-02-22 02:02 pm

    Ran a conference here. Their center is amazing. Great staff, super professional set up and very accommodating of our requirements. The layout is great and allows for a variety of meeting set ups. The stage is huge.

    Owner Response
    Dear Christian N,

    Receive a cordial greeting, we wish that your stay has been pleasant in this beautiful hotel.
    We appreciate your time to send your comments, we prepare with pleasure our services to offer you our warmest stay.

    We hope soon back.

    Best regards.

    Seleene P?rez
    General Manager Assistant
    seleene.perez@brisas.com.mx

    SeleenePerez, General Manager Assistant at Hacienda Jurica, responded to this review

  • AWFUL HOTEL!

    by Al M on 2018-02-16 09:48 pm

    In years of staying at various hotels this might be the worst. Courtyard area is extremely loud past 3am. The gym is closed for renovations but no reservations are happening. Room smells like smoke. I would never ever stay here again.

    Owner Response
    Dear Al M,

    Thank you for giving us the opportunity to serve you!

    We offer you a sincere apology for the situation that arose and have the full assurance that the corresponding measures are being taken to continue providing the quality service that characterizes us.

    I ask you to give us the opportunity to return and assist you in a personalized way, we will make sure you do not have any setbacks.

    I offer an apology and I reiterate again to your orders.

    Sincerely,

    Seleene P?rez
    General Manager Assistant
    Hotel Hacienda Jurica

    SeleenePerez, General Manager Assistant at Hacienda Jurica, responded to this review


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