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Hilton Orrington/Evanston


    Hilton Orrington/Evanston
 in Evanston
    Hilton Orrington/Evanston
 in Evanston

Reviews

TripAdvisor Traveler Rating:
1333 Reviews
Latest TripAdvisor Reviews

  • High noise in the room couldn't sleep all night

    by Marwan A on 2018-12-06 11:34 am

    The noise in the room (701) was really high I couldn't sleep all night. The bathroom is so tiny. The sink is almost the size of the airplane lavatory. After a shower water was all over the bathroom though I had the curtain shut!

    Owner Response
    We appreciate you taking the time to complete a review. We are sorry that you did not enjoy your stay with us in our historic hotel. The hotel was built in 1923 and part of it's historic charm is most of the rooms have the original footprint with small bathrooms. Once again thank you for choosing the Hilton Orrington/Evanston

    Relax22729018378, Manager at Hilton Orrington/Evanston, responded to this review

  • This hotel needs work, and the staff a primer on being polite and customer service!

    by udbhavg on 2018-12-02 05:13 pm

    On a recent work trip to Evanston (Dec 2018), I had a horror experience at this property. It all started with a rude clerk checking me in, who didn't take the time to even check my ID properly, and thus assigned an incorrect tool to me. He also didn't acknowledge my status and no benefits were accorded.That said, I was woken up in the middle of the night (1:15 am) to double check my name because the check in clerk has messed up. It did not seem like any one at the property was apologetic, except a note from the person who called me for obvious reasons.I start work early. But when I came back to my room that night, it was freezing cold and the heating system didn't work. A maintenance engineer came in and started the heating system which worked for all of 15 minutes! It didn't work all night and there was nothing that the hotel could do apparently. I could hardly speed. Yet again the staff was complacent and didn't take any steps to correct the situation. Overall, i had disturbed sleep for both the nights I stayed there.The hotel is old, but try using its washroom. It's very tricky to use the washbasin without spilling water all over the floor. It's too tiny even for a 3 year old.In general, the hotel needs a lot of nwork - overall facelift, staff training and customer service. If they do that, it could turn into a charming property.

  • Nice, clean and cozy stay for a stormy night

    by Jenny C on 2018-11-28 02:06 pm

    It was a last minute booking due to the snow storm. The location is excellent, we found a parking garage two blocks away for half of what the hotel would have charged. Lobby is nice and clean, staff are attentive, the guest room itself was above average, right for the price, but definitely not fancy.

  • Wonderful wedding

    by Meander816520 on 2018-11-27 04:18 pm

    We stayed at the Orrington for a wedding weekend. The hotel room was very nice (slow flow shower and need magnifying mirror). Workout facilities also very nice. Banquet facilities for wedding were fantastic. Food and service were exceptional. All of the staff at the hotel were very friendly and helpful.

  • Fine, in a sad cramped uncared for way

    by Anne G on 2018-11-27 12:36 am

    The Orrington Hotel was once a grand hotel in Evanston with all the charm of the 1930's. Still got the 1930's pipes and lack of bathroom ventilation, and all the problems of 2018. Nice staff DID NOT KNOW HOW TO MAIL A PACKAGE. LIke, if it needed a stamp. "Oh Leave it there, the postman will pick it up".uhhhhh for a fed ex box? * phone callslater and we are still wondering if the package will arrive at t its destination.


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