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Hotel Adlon Kempinski


    Hotel Adlon Kempinski
 in Berlin
    Hotel Adlon Kempinski
 in Berlin

Reviews

TripAdvisor Traveler Rating:
3589 Reviews
Latest TripAdvisor Reviews

  • Oct 2017

    by highway61nola on 2017-11-20 10:20 am

    Spent 4 days here in October 2017 while attending a medical convention. The stay was booked via AMEX Fine Hotels & Resorts. Check-in was a bit clunky, but once I was served, there was no problem. The hotel is nicely appointed and the room was spotless and the bedding very comfortable. The location of the hotel of course could not be more central, however be aware that there is not a lot in terms of after-hours attractions in the immediate area. I did not patronize the bar or restaurant other than breakfast. The latter had a spread that was top-notch and it was included with my package so I had it daily and everything was smooth all four days. I had a room on the Behrenstrasse side of the building and there was no noise to speak of. When I first got to the room, I opened all the windows and after reading for a while, looked up to notice that the room was filled with 7-8 bees! So I re-named it the Bienenstrasse side of the hotel. Anyway, they left after a while and I kept the windows closed after that. I did use some of my hotel credit towards the spa, which provided a good massage, even if the service was a bit perfunctory. One day, I asked the concierge if he could obtain some tickets to the Konzerthaus for me. The box office was closed when I inquired, so he said he would call later and get tickets for me. I never heard back from him. Needless to say, I did not use the concierge again during my stay. The main problems I had during this stay were with the housekeeping. The minibar was not fully re-stocked each day. That was not nearly as annoying as the fact that the shampoo was never replaced after the first day. I had actually read this exact same complaint on TA in someone else's review of the Adlon earlier this year so perhaps this is more than just a fluke. I was to get a newspaper daily, but only received it 2 out of 4 days. To be sure, these are all first-world problems, but not what you expect from an allegedly 5-star hotel. I spoke with the staff about my concerns at check-out, but have no idea if my concerns were heard, as I never heard back from the hotel. I spoke with some of the other (German) physicians at the conference and only too late learned that the Adlon, despite its fabled history, was not the best choice for a luxe hotel experience in Berlin. I will attend the meeting again in 2018, but if I want a 5-star experience I will not be staying at the Adlon.

  • a memorable experience

    by ben y on 2017-11-20 01:32 am

    it's always amazing to stay in a hotel with such history.
    the rooms are huge(mine was around 50sqm), well maintained, spotless. very comfortable beds and a very spacious shower.
    the staff is welcoming, offering champagne upon arrival.
    a true luxurious feeling in a historical property.

  • Good!

    by MarkAlexES on 2017-11-17 011:26 pm

    We visited the Adlon beginning september (My Girlfriend and me) and i agree that it is overrated. The stuff is cold like a rock, the restaurant is pricey and the food does by far not live up to the price...

  • Wonderful hotel in fantastic city

    by CitymanNottingham on 2017-11-15 11:20 am

    We were aware of the Adlon's reputation as one of the best hotels in Berlin and we can now see why. The standard of the rooms, the pool/sauna area and the overall ambiance were second to none. Best of all, perhaps, is the attitude of the staff, who were genuine in their friendly professionalism and a credit to the hotel. We do not, normally, stay in five-star hotels, but we were made to feel like VIPs, such was the exemplary level of service from everyone. Prices are, unsurprisingly, expensive but the lobby bar is superb and well worth the premium prices. The pool/sauna facilities are excellent and there is a well-equipped gym if it is too cold - as we found - to run in the nearby Tiergarten! I would recommend the Reinhard restaurant - a pleasant 20 minute stroll away down Unter den Linden, in the Alexanderplatz direction - for a wonderful taste of authentic Berlin. Great atmosphere and food there. Overall, the Adlon was a superb experience and we can't wait to return some day to get around the numerous Berlin attractions which we missed on our three day visit.

    Owner Response
    Dear esteemed guest,

    thank you very much for taking the time to share your experiences with us and to review your stay at Hotel Adlon Kempinski Berlin.

    We are glad you liked the service provided in our house, and we will surely pass on the feedback to our staff!

    It would be our pleasure to welcome you again soon and remain with kind regards,

    your Hotel Adlon Kempinski Berlin

    HotelAdlonKempinski, Manager at Hotel Adlon Kempinski, responded to this review

  • Beautiful hotel, elegance & top location

    by oliveerpent on 2017-11-10 09:53 am

    Elegance and tradition in the heart of Berlin
    The Adlon Kempinsky has been choosen for one of our latest international seminar and it was really a good choice.
    Traditions, hospitality, warm welcome were parts of this perfect choice.
    Professional staff, quality of the breakfast & infrastructure were some key points of the satisfaction of the business partners.
    The location facing Brandenburg Gate allows you to go almost everywhere.
    Huge room with all the amenities you can expect in this type of hotel (separate wc, rain shower, dressing room, Nespresso coffee maker, mini bar, ...
    Before going to sleep, you will enjoy a "prepared >> bed and all these little attentions makes the difference and is part of a 5* hotel without any doubt.
    We will remind of our stay!

    Owner Response
    Dear esteemed guest,

    thank you very much for taking the time to share your experiences with us and to review your stay at Hotel Adlon Kempinski Berlin.

    We are glad you liked the service provided in our house and we will surely pass on the feedback to our staff!

    It would be our pleasure to welcome you for your next seminar and remain with kind regards,

    your Hotel Adlon Kempinski Berlin

    HotelAdlonKempinski, Manager at Hotel Adlon Kempinski, responded to this review


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