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Hotel Adlon Kempinski


    Hotel Adlon Kempinski
 in Berlin
    Hotel Adlon Kempinski
 in Berlin

Reviews

TripAdvisor Traveler Rating:
3947 Reviews
Latest TripAdvisor Reviews

  • Fab location, but old and tired rooms...

    by w0rldtraverller on 2018-08-14 06:40 am

    You can't beat the location. I look out of my suite and "BAM" Brandenburg Gate right outside of my window. There were a few misses about the hotel which I addressed directly with the manager, it involved few of the staff and does not really need hashing here. My biggest negative about the hotel really were the rooms, they were really tired and getting a little old, from the furnishings to the wood paneling. We had the Adlon Executive Suite, great view but one night got a little noisy due to the outside noise, and the kids had the Deluxe Room facing into the courtyard, which was quite. The lobby is of course beautiful and grand for this old property. The service from the staff (except from a few whom I have already addressed with the hotel) was exceptional. Especially from our concierge Ole and his team, as well as the Lady in Red guest services team. The breakfast buffet that was included with our package was bountiful with an amazing variety of options, for a European hotel, including champagne and eggs to order. My hope is that they renovate the rooms in the near future, if so I would contemplate staying there again next time I visit.

  • Perfect location, attention to detail and incredible breakfast

    by ejsnyc on 2018-08-11 03:46 pm

    We spent 5 nights here last week. What an incredible hotel. We were on the top floor overlooking Under der Linden. The hotel is perfectly located for walking to many attractions or hopping on the S-Bahn. Large room with perfect amenities and view of the Brandenberg gate. Small pool and spa in the basement level which was nice after all the walking we did. Service was impeccable. The breakfast buffet was gourmet and one of the best i have ever had (divine smoked salmon and cheeses were highlights). Would not hesitate to stay here again.

    Owner Response
    Dear esteemed ejsnyc,
    thank you very much for this positive review. We are happy to see that you liked our hotel and especially our breakfast so much!

    We hope to see you soon and remain with kind regards,
    Matthias Al-Amiry
    Managing Director

    HotelAdlonKempinski, Manager at Hotel Adlon Kempinski, responded to this review

  • Here again â Sure that we will be back in the future!

    by Lars_Krull on 2018-08-11 04:17 am

    We travelled as a family (mom, father + 2 teenagers 14 and 15 years) my mother in law (75 years) were also travelling with us.

    My wife and I have stayed at Adlon a couple of times before and we wanted to invite my mother in low on a prolonged weekend to Berlin (Adlon).

    My experience started when I called the booking department where I had the intention of ordering 3 double rooms (Whereas 2 to be connected).

    The person in the booking department (Saad) were very understanding and supposed to me that if I booked a suite to be connected with the double room for my children - I would get these 2 rooms facing the Boulevard Unter Den Linden.

    I had the feeling that this suggestion was not (only) to favorize the hotel, but also paying my attention to another and maybe more interesting experience for us, so I accepted. And he also promised me that the extra double room for my mother in law would be situated nearby on same floor.

    Yes, his suggestion was somewhat more expensive, but my wife and I travels quite a lot and we are well aware that an upsell to higer standard often also "ups" the experience quite a lot and you should not plan for a more day stay as we did on a Superior 5 star hotel if you are on a budget with limited flexibility.

    We arrived by private car from Denmark and were cordially welcomed by the door man our luggage was taken care of and we had a flawless and welcoming check-in and were as (usually) at Adlon escorted to our rooms by the same person as checked us in.

    I like the concept of being followed to the room since if you have questions then these can be cleared instantly. A good example was for us that the duvet on our king bed was not of the type that we wanted - We could point that fact instantly and it was cleared without any delay.

    My mother in law was not driving with us but were to be picked up later at the airport. I pointed to the door man on arrival, that my car should be ready for driving after about 3/4 quarters of an hour. Surely it was ready right outside after that period. (We have used the Valet service on earlier visit at Adlon).

    First evening after my earlier mentioned pick up at the airport, we decided that our dinner after a travelling day (and it was quite late) should not be in a restaurant so we decided for eating in the lobby. The selection here is quite small but covering our desire for a lobby "dinner".
    Weather in Berlin was queite hot, so we did feel for a Ros? wine. Being 3 adults having that desire - We were somewhat puzzled that Ros? in the lobby bar only were offered by the glass and not by the bottle (Menu). I asked the waiter if they did not have Ros? by the bottle and he returned by saying that he were sure that Ros?s by the bottle were available in the Restaurant (Quarre) and hw would be happy to organise that - And we got a bottle (Knipser) which we liked very much. I think this behavior from the waiter is a good example of Adlon doing theier best to full individual desires or requests.

    We did every day walk a lot around Berlin and we liked to come back to the hotel and relax at the pool before we went to next activity - The pool area is very well maintained. And I like the feeling of swimming and relaxing about 150 meters from Brandenburger Tor, whilst people on the street is feeling very hot.

    We also (as usual) got very good sights and restaurant recommendation from the Consierge(s) at the hotel.(He did the booking in town for us).

    I like being at a hotel that is not only nice but also living, so the change of flower decorations on a continues basis is very nice (all over the hotel).

    Breakfast at the Adlon is very nice, on this occasion very crowdy and some of the staff were maybe "let lose" before proper Adlon standards were met in training, I did point this out on the guest survey and got a satisfactory response instantly. Staying there more days I can only recommend taking the breakfast there - And it is nice that you can have a little bag with a "Berliner" as a snack later in the day.

    Adlon have also rearranged the reception and lobby areas since we were here last time - now it seems to be much more functionable and guest checking our/in are not stopping the traffic of "staying" guests.

    Our last night we booked a table in the hotels restaurant Quarre. The staff were very occupied by serving people outside, it felt somewhat difficult to get their attention when placed inside (at a round table overlooking Branderbruger Tor). But when we after a longer wait got our menus and the order was placed we got very good and competent service. We all (5) ordered the Chateau Briand which was excellent prepared and we got a good red wine for that as well (Spiess). The service was excellent.

    I am closing this review by stressing that staying in a room facing Unter Den Linden with possibility of opening the double windows (doors) is making the hotel experience much - much more valuable - So I am happy and pleased that Saad pointed my attention to go for a suite with a connected room would secure me this great viewing position. The room my mother in low got was also facing the Boulevard. So we were quite happy of our room allocation. I have enclosed some photos of the view (open windows)).

    We stayed 2. to 5 august 2018. And on our departure our car was returned on the time agreed and they Valet have placed some mints and bottles of water for our ongoing travel.

    We do recommend Adlon for any leisure or business stay!

    .

    Owner Response
    Dear esteemed Lars_Krull,
    thank you very much for taking the time to share your experiences with us and to review your stay at Hotel Adlon Kempinski Berlin.
    We are glad you liked the service provided in our house, and we will surely pass on the feedback to our staff, especially to Saad, our concierge and the Lobby Bar Team.
    It would be our pleasure to welcome you and your family again soon and remain with kind regards,
    Matthias Al-Amiry
    Managing Director

    HotelAdlonKempinski, Manager at Hotel Adlon Kempinski, responded to this review

  • Fancy

    by Mathieu p on 2018-08-08 04:47 am

    I stay at the Hotel Adlon one night, and I can't imagine to find a better place to stay in Berlin. The place is perfect, only a view steps to the Brandenburger gate, next to the main shopping district and to the embassy of England and the USA. The rooms are very spacious and equipped with everything you need, if it can happen that you miss asomething, the hotel will arrange it in just a moment. Like in my case, something against bellyache. The spa is very nice, in grand hotel style like the rest of the hotel. Taste the breakfast, very expensive, but the best breakfast I ever had. Service is also friendly and attentive.

    Owner Response
    Dear esteemed Mathieu p,
    thank you very much for taking the time to share your experiences with us and to review your stay at Hotel Adlon Kempinski Berlin.
    We are glad you liked the service and breakfast provided in our house, and we will surely pass on the feedback to our staff!
    It would be our pleasure to welcome you again soon and remain with kind regards,
    Matthias Al-Amiry
    Managing Director

    HotelAdlonKempinski, Manager at Hotel Adlon Kempinski, responded to this review

  • Pure luxury

    by mlvik on 2018-08-06 05:10 am

    We stayed here for my birthday weekend and was absolutely not let down. The management had arranged for champagne, cake and the most stunning flowers when we arrived. Lovely rooms and excellent service. Breakfast was amazing. Also highly recommend visiting the spa!

    Owner Response
    Dear esteemed May-Lisbeth V,
    thank you very much for this positive review and again a happy birthday. We are happy to see that you liked our hotel and especially our breakfast so much!

    We hope to see you soon and remain with kind regards,
    Matthias Al-Amiry
    Managing Director

    HotelAdlonKempinski, Manager at Hotel Adlon Kempinski, responded to this review


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