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NH Collection Amsterdam Doelen


    NH Collection Amsterdam Doelen
 in Amsterdam
    NH Collection Amsterdam Doelen
 in Amsterdam

Reviews

TripAdvisor Traveler Rating:
654 Reviews
Latest TripAdvisor Reviews

  • Average hotel in a good location

    by Lulala1 on 2018-05-22 01:09 am

    We stayed at NH Doelen for 4 nights. The location is great and in walking distance from all major sights and with good public transport access. However, the hotel itself did not meet our expectations. The bed was comfortable and we had a great canal view. The (premium) room was small even for European standards and considering this was an old building (Based on the floor plan we stayed in one of the bigger rooms on the second floor). The air conditioning did not work properly during our stay and overall the room amenities did not really keep up with the level we encountered at other 5* properties. While the rainshower was great and the bathroom seemed to have been recently renovated, it was lacking storage space.
    Service overall was ok. Check-in was fast, the bellman was very helpful with our luggage and when our safe wouldn't open they sent somebody over in a few minutes. However the attention level and kindness did not meet 5* standard in our opinion. Also one day we forgot to remove the ,,do not disturb"-sign from the door and therefore the room was not cleaned. Housekeeping did not leave a card under our door or contact us to ask whether we wished the room to be cleaned or needed replacement of any amenities.
    We did not try the hotel's breakfast or restaurant.
    Overall we think even considering the location the hotel is overpriced.

  • TOP LOCATION HOTEL IN AMSTERDAM

    by ninamajeethia on 2018-05-17 02:17 am

    Lovely 200 years old centrally located hotel, with clean modern comfortable rooms, lovely beds and crisp white linen. The staff from reception to kitchen, to room cleaning, room service were all friendly, helpful and efficient. our 3 night stay was made very personal. would go back to the hotel.

    Owner Response
    Dear Ms. Majeethia,

    Thank you so much for sharing your feedback with us!

    We are delighted to hear that you loved your stay with us and had a great experience with our rooms, beds, cleanliness and especially with our lovely staff! Your kind words about our staff makes us very happy and proud.

    It would be fantastic to welcome you back with us!

    Warm Regards,
    Marije Veenhoven - Hotel Director

    Marije V, General Manager at NH Collection Amsterdam Doelen, responded to this review

  • Spring in Amsterdam

    by Gregg P on 2018-05-15 12:39 am

    This hotel was a joy to stay at for our first time in Amsterdam. The staff were all extremely helpful and friendly and professional as well as charming and gracious. The room was well appointed and very comfortable and had everything one would expect from a hotel of this caliber.

    Owner Response
    Dear Mr.,

    Thank you so much for sharing your feedback with us!

    We are very pleased to hear that you enjoyed your first time in Amsterdam and that you had a great experience with our rooms and facilities inside the rooms. Your kind words about our staff makes us very happy and proud.

    If you ever plan to visit Amsterdam again, it would be fantastic to welcome you back with us!

    Kindest Regards,
    Marije Veenhoven - Hotel Director

    Marije V, General Manager at NH Collection Amsterdam Doelen, responded to this review

  • Wonderful hotel but just one problem - noise!

    by Dianeha on 2018-05-14 05:34 am

    This is a wonderful hotel in a fantastic location. The staff are all friendly when checking in and everyone has got a smile on their face. Breakfast was nice and Nicole who supervises was a font of information about tourist attractions and we took many of her recommendations. The rooms are clean, we had a superior and not over large but enough for what we needed. The hotel is in a central location and easy to walk around the city. My only problem was noise. The staff were great and initially moved us from the back of the hotel to a room higher up and to the front. My adult children were moved to the 5th floor but still at the back, their room had been soundproofed in a refurb and was very quiet, however, the front of the hotel was noisey with revellers going home in the small hours. I would recommend the hotel but if you are a light sleeper make sure that you take a pair of ear plugs, they were provided for us but he hotel (again very thoughtful) so at least on the final night I was able to sleep.

    Owner Response
    Dear Ms. Dianeha,

    Thank you so much for taking the time to share your feedback with us!

    We are very pleased to hear that you had a great experience with our location, our lovely staff, the breakfast, the rooms and cleanliness. This makes us happy and proud. Our sincere apologies for the inconvenience that you have encountered with the noise. We take your feedback very serious and will definitely share this with the team. For the light sleepers we do offer ear plugs.

    If you ever plan to visit Amsterdam again, we would be more than honored to welcome you back with us!

    Kindest Regards,
    Marije Veenhoven - Hotel Director

    Marije V, General Manager at NH Collection Amsterdam Doelen, responded to this review

  • Best location, right on Amstel Canal.

    by Agnes7212 on 2018-05-14 05:24 am

    Doelen Hotel occupies a spacious historic building. Tasmira and entire staff addressed all our needs. Were able to give us an excellent room with wonderful view. Suggested specialty restaurants, arranged for tickets to various exhibits and museums. So professionally caring and friendly. Entire stay, very satisfying.

    Owner Response
    Dear Ms. Agnes,

    Thank you for taking the time to share your positive words online!
    It would be our pleasure to welcome you back, whenever planning a visit to Amsterdam.

    Kindest regards,
    Marije Veenhoven - Hotel Director

    Marije V, General Manager at NH Collection Amsterdam Doelen, responded to this review


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