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NH Collection Turin Piazza Carlina


    NH Collection Turin Piazza Carlina
 in Turin
    NH Collection Turin Piazza Carlina
 in Turin

Reviews

TripAdvisor Traveler Rating:
1443 Reviews
Latest TripAdvisor Reviews

  • Great location excellent quality

    by HueyGoldCoast on 2018-10-13 10:16 am

    We chose this hotel as I had a business meeting nearby, which turned out to be very fortunate as the hotel was in s great location in walking distance to main tourist places of interest and great cafes and restaurants.

    The hotel itself was modern with an historic feel. Great styling, service, good breakfast and lovely courtyard set up. Also had a very useable gym,. This hotel would be great for a romantic getaway as well as a good business stay. It is not cheap, but worth the price.

  • NH Collection Torino Piazza Carlina

    by Frank G on 2018-09-26 06:43 am

    Well situated, close to most major attractions. The room was clean and comfortable. Check in personnel were quite friendly and helpful. Check out was a different story - the clerk did not ask how our stay was, a question that is always asked at any major hotel. The service at the bar restaurant was inadequate. We did not see our server once the main meal was over - no coffee and no desert. We were ignored for 30 - 45 minutes before we decided to tell someone that we were leaving, without our coffee and desert.

  • Stunning stay

    by Emmafulls on 2018-09-08 02:04 am

    We visited this hotel on the first stop of our honeymoon, and paid a bit extra for a premium room. It was more than we would normally pay for a hotel but so worth it. The room was huge with a stand-alone bath next to one of the windows overlooking the city. The staff were attentive and the breakfasts were the best we've ever had with so much fresh food to choose from. It's in a stunning setting with a courtyard and rooftop terrace which turns into a bar in the evening. If we come back to Turin we would stay here in a heartbeat.

    Owner Response
    Dear Emmafulls,

    on behalf of the whole Staff and myself we would like to thank you for choosing NH Collection Piazza Carlina for your stay in Torino during your Honeymoon and sharing your great experience!

    We are pleased to read your excellent comment regarding your whole experience, we are glad you appreciated the room size and the amenities and the breakfast buffet we serve in our courtyard.

    All our room are equipped with our brilliant basics: mattress, queen and king size, very thick, studied to fulfill the best rest possible, 3 different types of pillows differing for size and softness. In all our rooms, Guests, can enjoy the vision of our flat screen tv 46 inches with national and international channels. All our rooms are provided with a kettle and a coffee machine as our guest can have a cup of herbal tea or a coffee complimentary. You had a wonderful Junior Suite with a huge bathroom with shower and panoramic bath!

    We really hope you will come back to visit us! Looking forward to welcoming you soon for a new and Extraordinary NH Collection Experience,

    Best Regards
    Velia Borreca

    Velia B, Direttore at NH Collection Torino Piazza Carlina, responded to this review

  • Beautiful Charming Hotel with Excellent Service

    by Jesse L on 2018-09-04 05:03 pm

    We stayed in this hotel for a few nights during our honeymoon. It was gorgeous on both the outside and the inside. The exterior is breathtaking and centrally located very close to the city center. They also have two hip bars, including a rooftop bar for cocktails.

    One thing that truly made our trip special, was help from Carola, a Concierge (Guest Relations) at the hotel. She was so kind and patient. We did not know much about the area, and she helped us plan things for all of the days we were there. She set up an unforgettable day trip for us, where a driver picked us up in a Mercedes, and took us around the country side. She also took time to help us secure some awesome dinner reservations, which we enjoyed very much. We were very thankful for her help, which was invaluable to making our trip amazing.

    We loved this hotel and would recommend it highly.

    Owner Response
    Dear Jesse L,

    on behalf of the whole Staff and myself we would like to thank you for choosing NH Collection Piazza Carlina for your stay in Torino during your Honeymoon and sharing your great experience!

    I am more than happy to read your comment and to see that you spent such an Extraordinary stay thanks also to our Carlina Restaurant & Bar! We are grateful to know that you appreciated the central location of the Hotel, in fact NH Collection Piazza Carlina is placed in the heart of the city center and all the main attraction of the City, like Mole Antonelliana, are walking distance!

    It a pleasure to read your comment and to see that you spent such an Extraordinary stay thanks also to our Guest Relation Carola assistance and help!

    We look forward to welcome you once again in the summertime to discover our a new and Extraordinary NH Collection Experience!

    Arrivederci
    Velia Borreca
    General Manager

    Velia B, Direttore at NH Collection Torino Piazza Carlina, responded to this review

  • Do not stay here!! They will steal your money

    by Smn2012 on 2018-08-25 01:44 am

    I am a regular traveller and also reviewer, so I will be fair.

    First the positives - beautiful building, lovely rooms & breakfast.

    Staff weren't particularly helpful (I asked to go up to the roof terrace and they tried to turn me away claiming I needed to book). Really?! At 7pm, for 1 person for 1 drink? When I pointed this out, they relented and reluctantly escorted me up to the terrace. Lovely view, although drinks are very expensive!

    The big issue with this hotel is they will STEAL your money! I paid in advance via a travel agent and checked in, with my receipt and booking. They swiped my credit card for "incidentals". Fine, that's usual. Upon check out, I signed for the cost of the city tax and the 1 drink that I had on the roof terrace. Total EUR15. Done.

    So imagine my surprise 2 weeks later when I'm perusing my credit card statement and see an additional fee of ?119 charged to my card!! Completely unauthorised, no explanation, no warning- nothing. When I contacted the hotel, they apologised and said they would refund it. Ok.

    3 days later, radio silence and no evidence of any refund. I emailed them again and they then said they needed my bank account details. Of course I wasn't going to provide my bank details to an outfit that had already stolen money from me via my credit card! It then took 6 weeks of circuitous correspondence with my credit card provider to finally get the money back, through disputing the transaction.

    NH Collection made no effort to try and resolve the matter, and were completely shady and underhand all the way through. It's a nice hotel but I cannot recommend it as they cannot be trusted. It's left me with really bad memories of the whole experience as a result. I told the hotel I would be leaving a review to reflect my experience and again they offered no suggested resolutions. All I wanted was my refund to my card and they didn't even do that. Very disappointing. I've tried to attach copies of the correspondence (with names and card detail obscured) to the review but the Trip Advisor app won't seem to allow me to upload screenshots. Happy to share these on request though.

    Steer clear!!


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