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NH Collection Turin Piazza Carlina


    NH Collection Turin Piazza Carlina
 in Turin
    NH Collection Turin Piazza Carlina
 in Turin

Reviews

TripAdvisor Traveler Rating:
1340 Reviews
Latest TripAdvisor Reviews

  • Big hotel in excellent location

    by Andrew C on 2018-05-19 07:30 pm

    We stayed here for two nights and it met all of our expectations. The location is excellent, easy walking distance to most attractions in Turin or train/metro stations if needing to go further afield. Reception was very good - we chose to upgrade our room at minimal extra cost. The room itself was large, well appointed, a very good bathroom, comfortable bed, towards the rear of the hotel with a lovely view over rooftops to the other side of the river. Wifi was fine. Breakfast offered a wide selection - this is a big hotel and so breakfast was busier and noisier than you would get at a smaller boutique place. Service struggled a little to keep up with demand but it was fine if you stayed relaxed.

  • Nice but too big

    by Sonia K on 2018-05-12 010:50 pm

    Nicely located, room was fine. The receptionists were very nice. The breakfast was ok, staff not welcoming at all and way too noisy. It is a very big hotel and I had the impression we were just a number and not a client. It was a holiday week-end hence the price was way too high. The rooftop bar was very nice and it was the reason I had booked that hotel.

    Owner Response
    Dear Sonia K,

    on behalf of all the Staff of the NH Collection Piazza Carlina and myself we would like to thank you for staying at our hotel at in the meantime I am sorry you did not have a positive perception about your experience with us.

    I am happy to read you liked the central location and our AntiOx breakfast buffet but at the same time I am really sorry you had a different perception our services. I've already shared your comment with the Breakfast Team, we will improve the issues that need to be developed in order to achieve our guest's satisfaction and to provide an extraordinary service in order to let our Guest always leve a Unique Experience.

    We hope you could change idea, giving us a second chance to let you spend a pleasant experience with us.

    Looking forward to welcome you once again in the near future,

    Best Regards
    Velia Borreca

    Velia B, Direttore at NH Collection Torino Piazza Carlina, responded to this review

  • Unprofessional welcome

    by orpha on 2018-05-09 011:24 pm

    After our arrival the reception desk informed us that the booking system made a mistake and consequently the room booked was not available. They told that the fault does not derive from nh but because we booked through expedia. The person in charge at the desk was not kind and arrogant. We left to anyher hotel at midnight !

    Owner Response
    Dear Orpha,

    on behalf of all the Staff of the NH Collection Piazza Carlina and myself we apologize for the inconvenience occurred but in the same time I would like politely to point out some aspects.

    In the specific you verified a problem with your reservation made 20 minutes before your arrival at midnight. At the same time you made your on-line reservation, another Guest has arrived at the Reception taking the last room left.

    Expedia and our System did not interfaced immediately due to a technical problem and unfortunately we were not able to host you, but promptly we proposed to move you in an other NH Hotel at our expense, a solution that you toughtless did not accept.
    Our main concern is taking care of all our Guests and assisting them in any particular situation. For this reason I am sorry if you felt in a different way.

    We always guarantee the high standard of service and we hope that you will give us a second chance to prove it. For another occasion, let me kindly suggest to you, if you would like to reserve with such a short time of notice to call the Reception to verify the correct insert of the reservation.

    Thank you again for the time spending to share your opinion,

    Best regards

    Velia Borreca
    General Manager

    Velia B, Direttore at NH Collection Torino Piazza Carlina, responded to this review

  • Outstanding hotel

    by Frédéric D on 2018-05-03 12:25 am

    Everything is perfect:
    - attentive staff
    - great location in center town
    - delicious breakfast with a large time range
    - nice, quiet and clean rooms
    - very nice building

    Our favorite hotel in Torino it still pleasure to go back there

    Owner Response
    Dear Fr?d?ric D,

    on behalf of all the Staff and myself I would like to thank you for choosing NH Collection Piazza Carlina and sharing your wonderful experience.

    It is a real pleasure to read your comment and see that you appreciated our Hotel and our services. We are glad to know that you found our location fundamental for sightseen.

    Since you liked our facilities, the location, breakfast service and room design, we hope you will come back to visit us and I am sure you will spend another Extraordinary NH Experience.

    Best Regards
    Velia Borreca
    General Manager

    Velia B, Direttore at NH Collection Torino Piazza Carlina, responded to this review

  • Beautiful Building

    by Kim S on 2018-04-25 00:26 am

    We arrived late for a 1 night stay. Check in was fast & courteous.

    Our room was large & well decorated. We had a great view over the square to the front of the building. The ceilings are very high which gives an airy feeling. A nice touch was the hand written note & gift of chocolate from the management. The bathroom was gorgeous with lovely toiletries. The one kcriticism is the only English language TV channel is BBC World, but this is typical of hotels in Italy.

    As it was late & we were tired we ordered room service. The food was very good & arrived promptly.

    Breakfast in the morning is served in a room bordering the courtyard. You can sit outside weather permitting. The choice of food is good and is presented well.

    I was told that the building was once the home of the founder of the Italian Communist Party. It is huge and lavish. You can read into that whatever you will! The hotel and the surrounding area are incredible aesthetically.

    If you're going to Turin I would recommend this hotel as it's the best I have stayed in when visiting and in a great location.

    Owner Response
    Dear Kim S,

    on behalf of all the Staff and myself I would like to thank you for choosing NH Collection Piazza Carlina and sharing your wonderful experience.

    It is a pleasure to read that you had an amazing stay thanks to the attentive service provided. We are happy that you enjoyed the stay in your room thanks to the details which making the difference: a welcome letter from the General Manager with a chocolate gift is the perfect way to welcome our Guests in Torino!

    We look forward to receiving you as our Guest in the future and we are sure you will have more wonderful experiences with us.
    Arrivederci!

    Velia Borreca
    General Manager

    Velia B, Direttore at NH Collection Torino Piazza Carlina, responded to this review


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