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Omni La Costa Resort & Spa


    Omni La Costa Resort & Spa
 in Carlsbad
    Omni La Costa Resort & Spa
 in Carlsbad

Reviews

TripAdvisor Traveler Rating:
3355 Reviews
Latest TripAdvisor Reviews

  • Spa

    by maya0909 on 2018-11-24 12:46 am

    Spa facilities are spectacular but if you are paying $240 for 80 minutes you should get 80 minutes of service. Ursula did great job but I feel short changed for that money. Pool service was good food drink.

    Owner Response
    Dear maya0909,

    Thank you for your review. There are some wonderful holiday offerings coming soon that champion our great offerings at a great value! We will certainly recognize Ursula for her wonderful services.


    Thank you,
    Jennifer Shin
    Director of Front Office

    Jennifer S, Front Office Manager at Omni La Costa Resort & Spa, responded to this review

  • Not a LUXURY hotel

    by Mrs S on 2018-11-23 11:16 am

    I am so confused on how this hotel has any five star ratings recently. This hotel is disgusting. We have stayed here several times in the last couple of months, hoping that our bad stay was just a fluke, but each time is worse than the last.
    Pros- nice staff, beautiful grounds, housekeeping keeps the rooms appearance looking tidy (beds are nicely done, plenty of towels, ect)
    Cons- the carpets are the most disgusting I have ever come across at a hotel, especially one that claims that if is a luxury hotel. There are stains all over the carpet, and to make matters worse, if you walk around barefoot, your feet turn black! I learned this when my one year old baby was crawling on the floor and when I went to pick him up I noticed that his hands, feet, shins, and tops of feet were gray from the filth. Disgusting. The carpets make the whole room smell like mold and sweaty socks.
    Also, I don't understand why they don't have a decent WiFi, it's almost 2019, there is no excuse. I have been here for a week now, spoken to 2 IT people, and no one has helped me. It's ridiculous. A ticket number was issued to me, but I think it was probably nonsense because no one ever got back to me and I still have faulty internet that drops me every couple minutes.
    Last, the walls are paper thin. So if you want to hear everything your neighbors are doing and saying, this place is for you.
    This review is mostly for management to take note-
    do some renovations on your property, is a shame that the rooms are like this. You seem to have a decent staff, but, I cannot overlook the fact that you lack basic things like cleanliness and WiFi.

    Owner Response
    Dear Mrs S,

    Thank you for review.

    Mrs S, it is our goal provide a safe and clean environment for our guests, especially a detailed focused for those who join us for an extended stay.

    This feedback is very important to us and please be assured that our team has addressed the concerns in your room immediately, as it was not notified during the stay.

    We understand this was your second visit, thank you for being a loyal guest.

    Please reach out to me directly as I would also like to personally ensure we create a seamless experience for you next visit.

    jennifer.shin@omnihotels.com


    Thank you,
    Jennifer Shin
    Director of Front Office

    Jennifer S, Front Office Manager at Omni La Costa Resort & Spa, responded to this review

  • Stay-cation with style

    by 208glenc on 2018-11-22 07:23 am

    The property was beautiful and elegant. Our room on a Tuesday night was cozy and quiet. The spa experience was quite nice with just a couple of slight concerns. Overall, we were pleased and felt pampered.

  • Expectations Felt Short

    by Q7134GHevelynm on 2018-11-20 04:31 am

    This property is very large. Be prepared to do a lot of walking. If you are here on business make other arrangements as internet connectivity is not good especially if you have Verizon. They need to update a lot of the rooms. Grounds and Golf course are beautiful.

  • first class resort and spa

    by mcmarg on 2018-11-19 06:49 am

    I have stayed at this resort several times and have always been impressed with the physical beauty of the resort. The spa is excellent and the rooms are comfortable. The pools include a children's pool, an adults only and two other pools. Very nicely planned. The golf course is beautiful but I am not a golfer. Lovely area to walk on the grounds and through the neighborhood.


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Book by Phone: +1 866 670 3764
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