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Omni San Francisco Hotel


    Omni San Francisco Hotel
 in San Francisco
    Omni San Francisco Hotel
 in San Francisco

Reviews

TripAdvisor Traveler Rating:
5719 Reviews
Latest TripAdvisor Reviews

  • Treated like we matter.

    by Monica S on 2018-06-23 04:14 am

    The Omni is a beautiful hotel. And the staff goes above and beyond to meet your needs. We arrived much earlier than our check in time and the hotel staff was pleased to secure our luggage and allow us to go sightseeing. They called when our room was ready. They helped reserve city tours for us and let us know when our transportation arrived to pick up up. I will stay at the Omni again.

  • wonderful stay in city by the bay

    by Erin M on 2018-06-22 06:23 am

    Great hotel, hotel staff provided excellent service, location was key, Sat. morning food market at port great experience. Wonderful staff helpful with city viewing tips. Would stay here again location is great, treated well by staff.

  • Beautiful Hotel & Superlative Service/Staff in Downtown San Francisco

    by Heather H on 2018-06-20 07:07 am

    Mid-June, I stayed two nights for meetings. The hotel is just beautiful and replete with genuine marble, sparkling Italian chandeliers, sumptuous carpeting, and the best service I've ever received at a hotel - anywhere.
    My hotel room was good sized, the bed was soft enough to sleep on my back [I am a side sleeper and need a really soft mattress, which is not what most people want/need], and the room was so clean!
    The amenities in the bath were what one needed: shower gel, shampoo & conditioner, bar soap, shower cap, and cotton swabs. A definite plus was the facial tissue. I am not kidding! At every other hotel, the typical tissue is scratchy at best. Here, it was bona fide Kleenex tissues. My nose was most appreciative.
    At our meetings, the staff who set up the rooms were so very nice and amenable to our needs at all times. The catering staff was simply fantastic - as was the food!
    Simply put, I don't have enough compliments to adequately convey just how nice everyone was.
    If you're considering staying at this hotel - do so! You will not be disappointed!
    Oh, side note: there is a steak house restaurant at the ground floor of the hotel with a great bar and friendly staff.

    Owner Response
    Dear Heather H.,

    Thank you for reviewing your recent stay at the Omni San Francisco. We are very glad to hear that you were able to enjoy our hotel's beautiful interior and room amenities. Furthermore, it is always pleasant to hear great feedback about our catering staff and the rest of our wonderful team; thank you very much for your kind words. We will be sure to pass along your glowing feedback to our associates.

    We appreciate your positive comments about the hotel and your stay. We look forward to welcoming you back to the Omni on your next trip to San Francisco.

    Sincerely,
    James Lim
    General Manager

    James L, General Manager at Omni San Francisco Hotel, responded to this review

  • Beautiful hotel but, lack of detail from front desk.

    by Corina F on 2018-06-18 01:44 am

    The hotel room and bathroom were very nice and clean. We enjoyed the coffee in the morning but were disappointed that room service only replaces one caffeine keurig a day. Not convenient for a room with 3 people.. The lady that checked us in did not mention we had free wifi or needed a key to use the mini fridge. I thought this lack of detail was unacceptable for a hotel of such high standards. We inquired about wifi from our hotel room and was told we needed to pay $15 USD a day to use wifi. After we did our own research we discovered we actually qualify for free wifi and were disappointed we were not told of this at check-in nor when we phoned front desk. We also could not access the mini fridge because we were not given a key at check-in. We needed to request this ourselves when it should have been provided on day 1. Overall, beautiful hotel and rooms, but disappointed by the lack of detail and service from front desk. Location's great if you plan to explore Chinatown like we did. Valet parking is pricey at $60/day.

    Owner Response
    Dear Corina F.,

    Thank you sincerely for taking the time to review your recent stay at the Omni San Francisco. We appreciate your diligent and thoughtful feedback. We are always glad to learn of our strengths,such as the cleanliness of our rooms, as well hear of areas in which we have room for improvement. We will certainly pass along your feedback to our team, and we hope to welcome you back to the Omni in the near future.

    Sincerely,
    James Lim
    General Manager

    James L, General Manager at Omni San Francisco Hotel, responded to this review

  • The staff makes the place

    by FLFrequentTraveller on 2018-06-16 08:23 am

    First and foremost, the Omni has great staff. I've been there twice now, and never felt like they were anything other than exemplars of hospitality. The front desk (kudos to Trevor), the bellmen (shout out to the excellent Mr. Tang), room service, housekeeping -- they're all just wonderful. Whomever does their hiring holds the secret of making the place great.

    The location is great if you're doing business nearby, and a bit out of the way if not.

    The rooms themselves are pretty good, especially for an old inner city hotel. There's power outlets everywhere, which I appreciate a lot given how many devices I travel with have their own power cords.

    The one quibble I have is that they should expand their menus in both room service as well as in the restaurant with more variety and especially more vegetarian options. Some Chinese options would be a nice solution to both as well as an homage to the adjacent sections of town.


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