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Palais Hansen Kempinski Vienna


    Palais Hansen Kempinski Vienna
 in Vienna
    Palais Hansen Kempinski Vienna
 in Vienna

Reviews

TripAdvisor Traveler Rating:
1412 Reviews
Latest TripAdvisor Reviews

  • Very nice hotel with very helpful and friendly concierge

    by SusieCR on 2019-01-16 02:00 am

    We stayed here for three nights. We were generally happy with our room although we had some temperature regulation issues. When we arrived it was too cold, a technical guy fixed it but then it was too hot for the remainder of our stay. The air con unit just didn't work so eventually I just turned if off and that helped keep a moderate temperature. Comfortable bed and nice bathroom too. The breakfast in the morning is very nice, they have a lovely buffet and also have certain a la carte dishes that were very enjoyable. They have champagne, including a lovely Austrian sparking wine that are worth a shot if you are on holiday! The only disappointment was the spa area. The 'pool' which is just like a large hot tub is cold. Actually very cold. I assume the idea is that you use the steam room/sauna and cool off in this pool but there is no other hot tub or pool option. I got into my swimwear went in and had to get out immediately it was so cold. We are big users of the spa so I was disappointed that we had no warm pool or hot tub to use during our stay. Otherwise pretty nice and the concierge was very helpful.

    Owner Response
    Thank you very much for taking the time to review your stay! We are happy to read that you enjoyed the breakfast and our concierge service. However, we apologise for the technical issue of the air condition. Of course, this should not happen and we will have our technicians check the functioning of all air cons in the hotel. We are sorry that you did not enjoy our hydro pool. The hydro pool has a temperature of 31?C and offers a jacuzzi function for underwater massages, but unfortunately it it is not a hot tub.

    Kind regards from Vienna,

    Carmen Mauthner,
    Hotel Manager

    Kempinski_Vienna, Manager at Palais Hansen Kempinski Vienna, responded to this review

  • Amazing dinner by Julius

    by travel234916 on 2019-01-15 10:13 am

    Went for dinner on a Tuesday with the family and the table was perfect and everything was superb. The best of the dinner was Julius he took care of all of us in a really attentive way and anticipating our needs and expectations during the whole dinner. Great service he is espectacular.

    Owner Response
    Thank you very much for your review! It is a pleasure to hear that you enjoyed your stay with us and the dinner at our restaurant so much. I will let Julius know about your kind words. Such a nice feedback is a real motivation for our staff. Thank you!
    We hope to welcome you again at Palais Hansen Kempinski!
    All the best from Vienna,
    Carmen Mauthner,
    Hotel Manager

    Kempinski_Vienna, Manager at Palais Hansen Kempinski Vienna, responded to this review

  • Good choice for business combined with pleasure

    by eossnapper on 2019-01-15 04:47 am

    Lovely old hotel in pretty good location for taxi to exhibition and sightseeing/walking. We had a Hansen suite which was amazing. Old, yet contemporary decor, lovely and clean with a huge bathroom and comfy bed. Would stay there again... especially if the company is paying for it :-) 5* Hotel

    Owner Response
    Thank you very much for your nice review and recommendation! We are happy that you enjoyed your stay with us, not only for business, but also for leisure. It would be a pleasure to welcome you again!
    Kind regards from Palais Hansen Kempinski,
    Carmen Mauthner,
    Hotel Manager

    Kempinski_Vienna, Manager at Palais Hansen Kempinski Vienna, responded to this review

  • So romantic!

    by HARBORElkeBauer on 2019-01-07 04:39 am

    Multifaceted and historical. Bordered with old cultural history and at the same time so modern. Vienna is outstanding, always worth a visit. Here you can reside, as Sissi could not have liked to imagine. Such as in the Kempinski Palais Hansen. A luxury hotel in a class of its own. And that's exactly where we made a course to bake an apple strudel! And we created a drink of our own together with the bartender (of course he created, we got it down...) the: Fr?uleinwunder! Ask for it, its incredible. And we had an unforgettable dinner at the Michelin star restaurant there. So creative! We-take-it.com was there, watch the film, link in my bio!

    Owner Response
    Dear Ms. Bauer,
    Thank you very much for your nice review! We are happy that you enjoyed your stay with us as well as the culinary offers so much. It would be a pleasure to welcome you again at Palais Hansen Kempinski!
    Best regards from Vienna,
    Carmen Mauthner,
    Hotel Manager

    Kempinski_Vienna, Manager at Palais Hansen Kempinski Vienna, responded to this review

  • Exactly what you expect at the price

    by Pete G on 2018-12-26 07:27 am

    This is a real 5 star hotel that was a former palace built in the glory days of the Hapsburg empire. Run superbly as it should be , nothing is too much trouble, we had a wonderful stay here over Xmas 2018.
    Rooms can be very different. Rooms with a view of th eoutsude are wonderful but if you book a room with a view over one of the inner courtyards you may find it a little dark on darker days. Also rooms vary in size. The first room we were offered was kind of small for a hotel of this quality and as we were staying 4 nights we switched to a room slightly larger which was the right choice to make.
    Breakfast costs an eye watering 42 euros per person. We opted to nip out and in a 5 minute walk found several fabulous Viennese coffee houses that did full breakfast for around 10 euros.
    Lastly, a special xmas dinner in the hotel was being offered at 420 euros a head, yes you read that right. We didn't opt in.
    Great hotel, great staff, great location , we would definitely stay here again.

    Owner Response
    Dear Pete G,

    thank you for your taking your time to share your experience on tripadvisor.com.
    I am pleased to hear that you have enjoyed your time with us and looking forward welcoming you back on a different occasion visiting Vienna.
    With best regards from the Palais Hansen Kempinski Vienna
    Carmen Mauthner, Hotel Manager

    CarmenM1239, Hotel Manager at Palais Hansen Kempinski Vienna, responded to this review


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