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Palais Hansen Kempinski Vienna


    Palais Hansen Kempinski Vienna
 in Vienna
    Palais Hansen Kempinski Vienna
 in Vienna

Reviews

TripAdvisor Traveler Rating:
1297 Reviews
Latest TripAdvisor Reviews

  • Amazing hotel at an excellent price

    by Lulala1 on 2018-05-22 08:52 am

    We spend the Easter weekend in Vienna and were impressed with the Palais Hansen. It was our first stay at a Kempinski property and we would definitely recommend it.
    Our junior suite was very spacious and comfortable and had everything we could ask for. It was beautifully decorated and very well appointed. The bed was huge and super comfy. Also there was lot of storage space and mirrors in several places. The bathroom was spotlessly clean and had all amenities, the towels are great quality too.
    We did not visit the hotel's restaurants, but ordered room service twice and it was served fast and very delicious. If you like sausage, you absolutely have to try their K?sekrainer!
    The staff was very attentive and friendly from the moment we first stepped into the beautiful lobby until check-out.
    All in all it is a very elegant hotel with fantastic service. It deserves all the 5 stars and was a bargain compared with other properties of this level. We will be back during our next stay in Vienna!

  • Beyond expectations

    by Jimmy_FRA on 2018-05-19 05:49 am

    I have stayed in many 5 star hotels in Vienna before, but the Kempinski beat all of them. The service was extraordinary, each staff member pleased us. Since I have booked by Amex Fine Hotels and Resorts we were upgraded to a junior suite at check in. The room was very nice, we have really loved it. We have dined in the restaurant, was also superior experience. The pool area and the saunas are also very nice. Beyond the flawless facilities the extraordinary staff makes here the difference. When I'm visiting Vienna in the future, will surely stay here again.

    Owner Response
    Thank you for your nice words! We are glad that you enjoyed your stay and the service so much. Thank you also for highlighting our staff - they will be happy to hear that you had a wonderful time at our hotel.
    We would be honoured to welcome you again at Palais Hansen Kempinski
    Kind regards,
    Gerhard Mitrovits,
    General Manager

    Gerhard M, General Manager at Palais Hansen Kempinski, responded to this review

  • simply amazing

    by Nalexgp on 2018-05-18 08:31 am

    I allow myself to write a few lines to tell you how great was the wee-end I spent in Palais Hansen (11-13 of May) to discover Vienna for the first time and to celebrate my mother's Birthday.

    Everything was just beautiful, from the room, the afternoon tea, the visit at 26 East Bar and of course the diner at Edvard. What a great care the Palais Hansen team has extended to us... truly a pure "beautiful performance" and experience paired with the discovery of Vienna.

    A particular mention to Laura Kaschper and Roman Bolschetz who have been amazing ambassador and true servant of the Kempinski core values!

    Owner Response
    Thank you very much for your review! I am really happy that you enjoyed your stay with us, especially for your mother's birthday. Thank you for choosing Palais Hansen Kempinski for this special occasion. I will share your nice feedback with my team and of course with Laura and Roman. They will be happy to hear your kind words.
    We hope to welcome you again at Palais Hansen Kempinski!
    Best regards,
    Gerhard Mitrovits,
    General Manager

    Gerhard M, General Manager at Palais Hansen Kempinski, responded to this review

  • Palais Hansen Kempinski

    by Christian P on 2018-05-14 010:27 pm

    We enjoyed staying at Kempinski Hotel Wien from 27th April to 1st May, and we received a fantastic treatment.
    The Kempinski Hotel is part of Fine Hotels, and Resorts offers by American Express, so we had some benefits for our stay at the Hotel.
    The most important benefit was the upgrade of the room, and we had a double upgrade and had the pleasure to enjoy the Ring Suite, an amazing apartment.
    The Hotel is located in the centre of Wien, the Staff and the services were excellent, and we suggest to taste both restaurants the Edward (1 Michelin star) and Die Kuche.

    Owner Response
    Dear honoured guest,
    Thank you very much for your kind words! We are happy that you enjoyed your stay with us with Amex FHR. Thank you for your nice feedback about our rooms and the restaurants.
    We hope to welcome you again at Palais Hansen Kempinski.
    Kind regards from Vienna,
    Gerhard Mitrovits,
    General Manager

    Gerhard M, General Manager at Palais Hansen Kempinski, responded to this review

  • Five days vacation in the beautiful Palais Hansen Kempinski.

    by Veselina G on 2018-05-11 03:43 am

    We would like to thank you for creating our prefect five days vacation in the beautiful Palais Hansen Kempinski Viena! A high level 5* hotel with exceptional service, rooms with beautiful views and perfect location. Spotlessly clean and cozy. Very generous spread of breakfast and delicious food in the outlets. The staff made us feel special with their positive approach and professional services. We feel welcomed and taken care of.

    Thank you once again! Highly recommended. We are looking forward to come back for more.

    Owner Response
    Dear Veselina,
    Thank you very much for your nice feedback and your recommendation! We are glad that you had a wonderful stay with us and we are even more happy to welcome you again at our hotel.
    All the best from Vienna,
    Gerhard Mitrovits,
    General Manager

    Gerhard M, General Manager at Palais Hansen Kempinski, responded to this review


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