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Palais Hansen Kempinski Vienna


    Palais Hansen Kempinski Vienna
 in Vienna
    Palais Hansen Kempinski Vienna
 in Vienna

Reviews

TripAdvisor Traveler Rating:
1340 Reviews
Latest TripAdvisor Reviews

  • Great Hotel, great location

    by Tim M on 2018-08-06 011:01 pm

    The Palais Kempinski is pure class. From the staff, facilities, rooms and food they are top notch. They even have a cigar bar! You can take the "free" bikes and tour the city. The concierge has terrific advice. Breakfast is excellent- hard not to overeat! Booked through AmEx and got several additional benefits like late check out. Which was clutch.

    Owner Response
    Dear Tim,
    Thank you very much for your nice review and your feedback on our services! We are happy that you enjoyed your stay with us so much and we hope to welcome you again at Palais Hansen Kempinski.
    Kind regards,
    Carmen Mauthner

    Kempinski_Vienna, Manager at Palais Hansen Kempinski Vienna, responded to this review

  • Doc

    by Ahmed O on 2018-08-06 01:05 pm

    One of the best hotels in Vienna ..very clean and all the personnel are very helpful and know how to manage any obstacle that might arise..the only drawback is that the air conditioning needs some time to cool the room

    Owner Response
    Thank you very much for your review! We are glad that you enjoyed your stay with us. Thank you for your feedback on the air conditioning - we will work on that.
    Best regards,
    Carmen Mauthner,
    Hotel Manager

    Kempinski_Vienna, Manager at Palais Hansen Kempinski Vienna, responded to this review

  • Don't be fooled by the grand facade.

    by Liz326 on 2018-08-06 08:53 am

    Ordinary & very much a generic 5 star hotel. Lacked atmosphere & warmth. Wouldn't be my choice on a return visit. Location is also on the ring road so just out of the city centre. Very quite area so probably good for business travellers.

    Owner Response
    Thank you for your review! We are sorry that you could not enjoy your stay with us.
    Kind regards,
    Carmen Mauthner,
    Hotel Manager

    Kempinski_Vienna, Manager at Palais Hansen Kempinski Vienna, responded to this review

  • Loved it

    by Richard M on 2018-08-01 11:39 am

    We planned a weekend in Vienna en route between Auschwitz and Croatia and could not fault the Palais Hansen as a choice of hotel.
    Super-helpful staff made our stay a delight, from the concierge who parked our car and took care of the luggage to the waiter in the bar hall, everyone was friendly and professional.
    This is far from being a budget hotel, but represents good value for money.
    We have resolved that we shall return to Vienna for a longer stay in the future and plan to return to Palais Hansen

    Owner Response
    Dear Richard,
    Thanks again for your kind words about our hotel and our staff! We are happy that you had a good time with us at Palais Hansen Kempinski. We are looking forward to welcoming you again on your next visit to Vienna.
    Best regards,
    Carmen Mauthner,
    Hotel Manager

    Kempinski_Vienna, Manager at Palais Hansen Kempinski Vienna, responded to this review

  • Excellent service, sumptuous decoration

    by Robbie N on 2018-07-30 03:41 am

    The Palais Hansen Kempinski is the hotel to be in Vienna, and there is nothing I can fault from this hotel. Excellent service from check-in to check-out - discreet, courteous staff not to mention friendly and polite service from all of the F&B outlets within the hotel. The hotel rooms are beautiful and well-appointed. Do not hesitate to stay at the Palais Hansen Kempinski if you can afford it.

    Owner Response
    Dear Robbie N,
    thank you for taking the time to share your experience with us on Tripadvisor.
    It is great to hear that you have enjoyed your stay with us. Rest assured that I will share your feedback with the teams involved. They will be pleased to hear.
    Best wishes from the Palais Hansen Kempinski Vienna

    Kempinski_Vienna, Manager at Palais Hansen Kempinski Vienna, responded to this review


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