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Sarova Stanley


    Sarova Stanley
 in Nairobi

Reviews

TripAdvisor Traveler Rating:
1331 Reviews
Latest TripAdvisor Reviews

  • Comfortable and safe with very helpful staff!

    by MissNewYork2014 on 2019-01-19 02:47 pm

    I stayed one night on route to the Mara. Hotel has excellent security for people and their luggage each time you enter. Lobby is filled with staff to assist, which can be a bit overwhelming, but their intentions are good. Check in was easy and my room was very nice, clean and large! Not too long after I arrived the hotel sent a small fruit basket for me. Nice touch. Unfortunately there was a strange machine noise that the hotel could not locate so they moved me to another room, apparently an upgrade, but another nice room. I ate dinner at the Thorn Tree Cafe just off the lobby. Food was good and service was great. I also had breakfast in the Cafe which was included with my room. Buffet had a lot of choices. The only negative I will put in my review is about a hired driver I used through the hotel to take me to the elephant orphanage. We agreed on a price which I charged to my room. The driver was very nice and even joined me at the orphanage. Unfortunately on the way back to the hotel he tried very hard to have me hire him for a city tour. I told him I had one booked already but he would not take my 'no thanks' and continued to pressure me. It made me feel very uncomfortable. He also started driving through the slums and giving me a tour. I explained to him that I do not want a tour and that I will not pay him. When we got back to the hotel, I did tip him (not too much I'll admit, I was not happy with him pressuring me) and he followed me into the hotel. He tried to tell the concierge that he gave me a bit of tour but I immediately responded that I did not want that and was clear I would not pay him! The next day when I checked out and shared my experience with the lady at the front desk. She apologized. The hotel is great but I would find your own taxi accommodation and not use the hotel drivers.

  • The Sarova Heritage Tour

    by Mithamo_MM on 2019-01-16 02:08 am

    I had some clients coming into Nairobi and wanted a City Tour. I contacted Sarova about bringing them for the Heritage Tour and they graciously fit us in, last minute. I have partaken the Heritage Tour before and I am glad that they've maintained their great Tour standards. Out guide was kind, interesting & accommodative.
    I would recommend the Sarova Heritage Tour to anyone wanting a good experience on the History of Nairobi.

    Owner Response
    Dear Guest,

    Many thanks for your review.

    As a luxury Heritage hotel, we take pride in our history and that of the destination, Nairobi. We thank you for taking time to walk with us through the story of our journey that started in 1902.

    We look forward to sharing more with you during your next visit.

    Paolo M, General Manager at Sarova Stanley, responded to this review

  • Comfortable stay with very helpful, accommodating staff

    by Kemal G on 2019-01-15 00:23 am

    We stayed in the hotel for about a week, and our overall impression was great. We came in very early for check-in and they still managed to let us in without charging anything extra. Plus, 1 day after we checked out (had to go stay elsewhere outside the city), they allowed us to keep our suitcases there and also let us take a shower before catching our flight in the evening. The manager of the hotel made us feel welcome and comfortable. Breakfast buffet is great and varied. Wifi works perfectly well everywhere. Location of the hotel is very central. If I come back to Nairobi again, and I intend to do so, I would again stay in this hotel.

    Owner Response
    Dear Guest,

    Thank you for taking time to share your feedback with us. We are excited that you shall stay with us again and we look forward to your return.

    It is encouraging to read that we exceeded your expectations through-out your experience. The team at Sarova Stanley always strives to offer genuine care and comfort so that our guests may have wonderful memories of their stay.

    Once again thank you and look forward to your next stay with us.

    Paolo M, General Manager at Sarova Stanley, responded to this review

  • very good

    by jordromani on 2019-01-14 09:44 pm

    very good hotel in very nice location the rooms are excellent with all the amenities and very nice the staff was so friendly like mathew and caroline that they help us a lot and they organised all for us sooooooo goooood

    Owner Response
    Dear Guest
    We are delighted to read your review and thank you for taking the time to share your experience.

    I am glad to note that you enjoyed your stay with us and shall share your kind words with Mathew and Caroline.

    It shall be our pleasure to welcome you again in the near future.

    Paolo M, General Manager at Sarova Stanley, responded to this review

  • Delicious Swahiil breakfast on Fridays

    by charleslincolnshire on 2019-01-12 03:46 am

    The hotel has a lot of heritage behind it (all kinds of famous guests) as commemorated in various old photos on the walls: we'd certainly recommend as a central Nairobi base. The rooms are elegant, spacious, quiet and air-conditioned, and have a safe. One day we unfortunately forgot to lock the safe - no problem, the hotel management locked it in our absence, and were very careful to check that nothing had been taken (it hadn't). The staff are unfailingly friendly, and can organise taxis and restaurant reservations. Dining in isn't cheap, but it is excellent and convenient (the poolside bar is a charming al fresco spot). The Swahili breakfast on Friday mornings is a real gourmet treat (delicious mahamri, cooked fresh right in front of you, and spiced coffee!). Two downsides: Nairobi traffic, and wifi that could be faster, though it does work. In short, an oasis of calm in an energetic and hectic city.

    Owner Response
    Dear Guest,

    Thank you for sharing your feedback with us.

    We appreciate the voice of our guests and always endeavor to exceed our guests expectations even in the smallest of detail while still maintaining our unique heritage character. We note that you had an enjoyable experience from our in-room comforts, our ideal location, dining and service delivery by our staff. In your next visit, we would be delighted to take you for a complimentary Heritage tour as being as a luxury Heritage hotel, we take pride in our history that spans from 1902.

    Once again, thank you for choosing to stay with us and do hope to welcome you back soon.

    Paolo M, General Manager at Sarova Stanley, responded to this review


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