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The Drake Hotel


    The Drake Hotel
 in Chicago
    The Drake Hotel
 in Chicago

Reviews

TripAdvisor Traveler Rating:
4357 Reviews
Latest TripAdvisor Reviews

  • Not Hilton like

    by Sandra C on 2018-09-20 03:13 pm

    The property is beautiful. Deco-style glam. But, unfortunately, there is a hotel worker union strike. That means, no fresh towels until 5p, and no restaurant service. I went downstairs to complain about not having the room serviced, and the front desk girl was less than empathetic. The bad service is a reflection of the leadership. Maybe management should be pulling double duty to supervise the help they have. The room had hair in the tub when we checked in. Unacceptable!! The room is dusty, and the help does little to tidy up the room. We are Hilton Honors members and this has been very disappointing.

  • historic building but outdated hotel

    by Tahiti86 on 2018-09-20 01:00 pm

    The hotel's location in great, north of the Magnificent Mile, near the Watertower. The name carries prestige. However, the hotel is really old. Plumbing is a problem. When you shower, you basically stand in a pool in the Badwanner. Breakfast is poor compared with other Hilton 4 star hotels. And the front desk experience is mixed. Objectively the caucasion lady was very friendly and helpful, but the couple of african american ladies seemed quite cold and not willing to help.

  • Lovely, charming!

    by Jenny H on 2018-09-18 10:54 am

    Beautiful hotel. Love the old architecture. Stunning floral displays in the lobby. All the staff was friendly and helpful. Comfy bed. Fabulous lake view. Definitely would stay here again, if we return to Chicago.

  • Meh.

    by M F on 2018-09-17 03:44 pm

    This is a beautiful and historic property in an amazing downtown Chicago location with affordable rates. That's basically where the good parts end.

    We were greeted by dozens of angry, extremely loud striking hotel workers picketing the main entrance to the property. Check-in was efficient, and our room was more spacious than we expected, but there were no vending machines or convenience store at which to purchase sodas. The spouse had to walk blocks to find a diet soda.

    The shower controls were not intuitive, and the tub drain was very slow. The TV channel guide was not accurate. We asked for an additional blanket and never received it. We asked for an additional towel - one was initially in the room for the two of us - and never received them. Complimentary coffee and snacks in the mornings were very welcome, and we enjoyed watching the hotel florist tend the amazing floral display in the main lobby.

    The picketers got started around 8:00 am on the weekend and at 5:00 am on Monday. Their constant noise really detracted from our stay.

    We would stay here again if the rate were competitive and only if those picketers were gone.

  • The Drake is FABULOUS!! My new Go-To hotel in Chicago!!

    by Deborah A on 2018-09-17 11:13 am

    My husband and I had a wonderful stay! The bed was super comfortable, the room was clean and cozy (and I don't mean "small" by that), and view of the lake was spectacular, the location cannot be beat! Close to everything!! We absolutely LOVED our stay!!


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