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XV Beacon


    XV Beacon
 in Boston
    XV Beacon
 in Boston

Reviews

TripAdvisor Traveler Rating:
1090 Reviews
Latest TripAdvisor Reviews

  • Stay away if sleeping is on your agenda

    by GraceInParadise on 2017-05-22 07:56 am

    I don't mind paying good money for a good hotel and I'd say I'm easy to please as my needs are pretty basic.

    I stayed here for two nights and paid over $900. I would not stay here again for two simple reasons. The hotel is so noisy you can not sleep and the reception desk staff are not interested or helpful.

    My basic hotel requirements are an environment conducive for sleeping, clean room, decent shower/water pressure and a desk. I think this is something most hotels can offer. If there are nice toiletries, crisp linens and plush furnishings even Better, but for me they are not a must.

    When I booked I asked for a quiet room. I was given 301 which was at the back of the hotel, facing an office block and overlooking the bins.

    The view didn't bother me. The rubbish collection at 4.30 am did.

    The collection wasn't a quick pick up and leave. It took 45mins including shouting and yelling, bins being emptied, trucks driving back and forth, glass being emptied out of bins and so on. There was no way to sleep through it.

    In the morning I raised the issue with reception who responded "good to know" and offered no further thoughts or apology. Which seemed a strange response, especially in a high end hotel.

    I highlighted that if this was a daily occurrence I'd need to change rooms and was then told the collection is not before 9 am so it wouldn't happen again. Another guest in reception over heard the conversation and said she had also been woken by the noise. The reception staff ignored her comment.

    The next day exactly the same thing happened. I called reception to complain and got told "ok. I'll write my manager a note". Again no apology or apparent concern that a paying guest was being disturbed.

    When I checked out no one asked how I had enjoyed my stay or acknowledged the two issues I had raised.

    For me the first priority for a hotel should be insuring guests can sleep. $450 a night for a room with a mandatory 4.30 am alarm call does not seem like a good deal to me. I wish I had stayed elsewhere - there are many other hotels in Boston so my advice is try one of those.

  • Amazing Ambiance

    by rporette on 2017-05-11 01:05 pm

    I visited XV Beacon back in 2016 with my girlfriend and it certainly did not disappoint. The ambiance, the bar and the restaurant along with the friendly service of the hotel staff were top-notch. Never felt like you were in a hotel but rather a homey resort of sorts. It was centrally located to sites but the hotel also offered free transportation to the restaurant and nightlife areas we wanted to visit that were more than walking distance away.

  • Excellent

    by NB92660 on 2017-05-11 09:06 am

    The XV Beacon was terrific. The entire staff from the front desk team to housekeeping to room service made this a great stay. I stay at luxury hotels all over the world and this was a top notch experience. Every hotel has most of everything - amenities, linens etc - but it is the quality and responsiveness of service that sets apart the best and this team was great. Would stay there again for sure.

  • Found my Boston home

    by 635alexanderb on 2017-05-07 04:56 pm

    The XV was cosy, but sleek; a great balance. Staff uniformly excellent from the door person, to reception and especially the evening concierge, Coleen, who was very good. Room was great, well decorated, comfortable, stylish without trying too hard. Nice perk was the house car which unlike a lot of places which advertise a house car, but only seem to have it parked out front as an advert for the car company, this was actually used and available from 7am each day, used it to get to dinner one evening and then they took me to the airport when I left, (unprompted, the staff member during check out offered it, I didn't even think to ask as I imagined an airport run exception had been carved out!). The icing on the cake - for 5th May, tortilla chips were left at turn down with a fun note saying to call room service for some fresh salsa!

  • Great Hotel, Service and Location, must try

    by Semih S on 2017-05-05 06:41 pm

    I've been a frequent visitor to Boston over the last 20 years, however tried XV Beacon for the first time and realised that I have missed a lot over these years. They are excellent hosts with attention to every detail, accommodating any sensible request and making you feel like home. Rooms are all designer touch And location is impeccable.


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