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AKA Sutton Place


    AKA Sutton Place
 in New York
    AKA Sutton Place
 in New York

Reviews

TripAdvisor Traveler Rating:
66 Reviews
Latest TripAdvisor Reviews

  • Escape from the hustle & bustle

    by Joe C on 2019-09-27 02:11 am

    My wife and I spent 2 fantastic weeks in New York in mid-August, and picked AKA Sutton Place at the recommendation of a friend who was familiar with this hotel chain. We had a fantastic 1 bedroom apartment on the 9th floor looking onto East 56th and the photos on the website depict exactly what you will see when you walk through the door. The apartment living area is incredibly large, bedroom with king bed is also very large and plenty of storage in the bedroom and hallway closet, a great modern kitchen and well-appointed bathroom. Separate air-con controls for the bedroom and main living area and they worked well as it was 30c+ during most of the period during our stay. The onsite laundry room is a plus especially for long stays.

    The hotel is located very conveniently between 1st & 2nd Avenue in a relatively quiet neighbourhood and there are couple of subway stations on Lexington that are just a 10 minute walk away that will get you to almost all places in NY.

    The staff were always welcoming whenever you popped in or out and there are some great chill out spaces off the main foyer if you want to hang out. A big shout out to Spencer and the rest of the team for making our stay so enjoyable, and we hope to see you all again some time.

  • Beautiful Place!!

    by Melissa K on 2019-05-27 05:16 pm

    I cannot say enough about the AKA Sutton Place ??
    The pictures are perfectly accurate and the staff is absolutely wonderful, efficient & caring. AKA has everything from an amazing pool, laundry room, gym, bar & the apartment was very comfortable & clean.
    I look forward to going back yearly & staying there!

  • Great place to recuperate after surgery

    by Hamptonstraveller on 2019-02-04 07:03 am

    Spent two weeks here after back surgery at HSS - a short distance away. Greatest attraction is that suites are good sized (for NYC) apartments. Superior kitchens with great appliances, laundry room etc. Excellent HVAC controls and well heated during recent polar vortex in NYC Would recommend AKA for any kind of longer stay where one needs to be based in the area.

  • magical

    by mandya162 on 2019-01-27 11:41 am

    aka sutton place was, from the moment we set foot in it, magical. it almost feels like a distant and very happy dream now. ernie and spencer greeted us at the front desk when we checked in and their warmth and efficacy set the tone for the weeks that followed. i don't think i've ever stayed in a hotel/serviced apartment where i felt so happy each time i walked in the front entrance--the greetings the perfect antidote to freezing nyc weather. all the staff, without exception, were extraordinarily warm and quick to sort out any glitch that we reported (these were few and minor). our suite was bright and large and lovely to come "home" to. the kitchen was adequate enough for us to cook regular meals in and to have friends visit. the lounge downstairs is elegant and inviting, with a fire going every evening. and ... there is a gold-class style movie theater with an open hotel netflix account so one evening we lounged on plush seats and watched a movie of choice. en plus, in the basement there is a heated swimming pool and a laundromat. seriously we didn't want for anything during our several-week-long stay here. the location, in midtown, was perfect with two supermarkets, drugstores, and a variety of restaurants and cafes literally at our doorstep. i've only mentioned ernie and spencer at the front desk but all the others, sznejana and everyone, were, i repeat, outstanding. we chose aka sutton place because they allow pets (for a fee). but now, pet or not, i would always opt to stay here on long visits to nyc. i should say that the walls of the suites seem to be quite thin - we could hear crying baby and raucous tweens and barking dog from the neighbouring suite. but the lack of sound-proofing isn't a deal-breaker and doesn't change my opinion of the property nor the five stars it deserves, in my opinion. thank you so much to all at aka sutton place, from me and my family!

  • Excellent location, amazing staff, but very noisy and poorly finished and decorated apartments

    by aldom940 on 2019-01-16 06:10 am

    The location is excellent, quite with plenty of good restaurants around it. The staff was amazing, always willing to help, very courterous and friendly.
    The amenities of the hotel are also a big plus, very difficult to find in the heart of Manhattan.
    The downside was the poor quality of the furniture, the size of the kitchen (which is not what it is shown in the web), the non existent decoration, and last but not least the almost non existent sound insulation, as you can even hear the conversations from the other apartments or when they walk. This last aspect was quite annoying.
    The internet work flawlessly during all our stay
    My recommendation would be to properly furnish and decorate the apartments as there no much anyone can do at this point to properly install a sound proof.
    It is a property that is worth to stay, knowing what you can expect

    Owner Response
    Thank you aldom940!

    We take all resident comments very seriously so thank you for taking the time to provide feedback. We're sorry to hear your overall visit did not meet your expectations. I'd like to discuss your review in further detail and would truly appreciate the opportunity to reach out. We pride ourselves in providing superb customer service and comfort, and sincerely hope to have the opportunity to have you as our guests in the future.

    Warmest regards,

    aka Sutton Place

    JorenzA, Front Office Manager at AKA Sutton Place, responded to this review


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