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Amway Grand Plaza, Curio Collection by Hilton


    Amway Grand Plaza, Curio Collection by Hilton
 in Grand Rapids
    Amway Grand Plaza, Curio Collection by Hilton
 in Grand Rapids

Reviews

TripAdvisor Traveler Rating:
2172 Reviews
Latest TripAdvisor Reviews

  • Beautiful Historic Property

    by RayRL on 2020-02-20 04:40 am

    Beautiful historic location that is perfectly maintained. Large rooms that are clean and quiet. The property has great offerings including shopping, a nice pool, large fitness area, and racquetball court. The staff is great.

  • Work

    by debbygandy on 2020-02-17 03:40 am

    Rooms were nice, would have liked a microwave since I was there for 2 weeks. Housekeeping would have been better if it was done while I was at work. I felt uncomfortable while they were there, felt I needed to leave the room. Location was great, walking distance to many attractions.

  • Beautiful stay for conference.

    by appleman12020 on 2020-02-16 05:59 am

    As I knew from staying here a different time, the hotel is beyond glamorous and clean. Wonderful stay, beautiful room and conference facilities. Excellent value and quality at the breakfast restaurant, but wish there were more main stream choices for dinner...a little too diverse. Magnificent hotel with the beauty of a museum.

  • Beautiful Hotel; Awful Service

    by alwaysonthego6263 on 2020-02-11 04:01 pm

    We had a river view room on the 17th floor. The room was very nice, quiet, had a great shower and a beautiful view. Unfortunately, we almost never made it to the room to enjoy it....

    Check in isn't until 4pm which stacks up everyone trying to check in for evening events. We waited in the same spot for 30 minutes with absolutely no movement in the valet line. We finally bailed to a self park garage and when we got to the lobby there was a huge line checking in. It took another 30 minutes to finally check in. Even though there was a Hilton Honors plaquard on the desk, there was no special line for Hilton Honors members to check in.

    When we finally made it to the counter and mentioned the debacle at the valet and the wait to check in we were told "Sorry, but we are sold out tonight and we are very busy." Well, maybe all these people being here shouldn't be a surprise to you then...

    Once we finally got in, the hotel was fine, but we never really expected any service from the staff so we not disappointed any futher... Until we arrived home and found out we were charged for self parking that we had personally paid for, becuse our ticket was never validated.

    We never got to experience the pool or any ammenities at the hotel because we had wasted so much time during arrival and check in.

    If you like a beautiful hotel with poor service, this is the perfect hotel for you!

    Owner Response
    Dear alwaysonthego6263,

    We appreciate your review of your recent stay at our hotel and are very sorry you had a disappointing experience with us. We've addressed the issues you described with our staff. Exceptional guest service is the foundation of our hotel's promise, and your feedback helps us improve. Thank you once again for your comments.

    John-HiltonHelp, on behalf of management at Amway Grand Plaza, Curio Collection by Hilton, responded to this review

  • Outstanding Hotel

    by LAVERNE J on 2020-02-11 02:28 pm

    Hospitality and beauty is over the top. Our family was accommodated 100 % for bedding brought to our room. The Valets are exceptional in parking and retrieving your vehicle. The hotel is a beautiful piece of Beaux-Arts Architexture. Lots of shops and inside restaurants. There was live sax, piano and singing on Friday evening in the Rendezvous and they have a very good bartender who knows how to make an excellent Tom Collins and Fuzzy Navel. The Sports Bar served delicious food also and on a more affordable budget for family.


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Austria 08000706176
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France 805542721
Germany 8007241217
Ireland 1800995320
Italy 800979444
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Norway 80054304
Spain 900814719
Switzerland 0800001798
UK 8009179622
Book by Phone: +1 866 670 3764
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