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Bernini Palace Hotel


    Bernini Palace Hotel
 in Florence

Reviews

TripAdvisor Traveler Rating:
1358 Reviews
Latest TripAdvisor Reviews

  • Wow!

    by DianeDioguardi on 2019-01-30 02:06 am

    As a friend of mine said, "did you feel like a princess while having breakfast?" And yes I did! The most beautiful breakfast room I have ever seen...you did not want to leave! Our room was lovely, very comfortable. The staff were ever so helpful and the bar area was a great place to "hang"! The bar servers always remembered us which made you feel special, and we had the most amazing housekeeper...Wonder Woman. All in all, it was just fabulous and the MOST perfect location. Hope that we can return another day!!

    Owner Response
    Dear Guest,
    We thank you for the feedback: the hotel is really well located as you say and our staff is 24hours available to assist our guests to make their stay the most comfortable. Our breakfast room was the Italian Parlament when Florence was Capital of Italy and it's part of the Italian Fine Arts Heritage!

    We look forward to welcoming you again and make your stay more enjoyable.

    David Foschi
    General Manager

    David F, Direttore at Bernini Palace Hotel, responded to this review

  • This is a top quality hotel in a perfect location

    by gianlorenzo on 2019-01-28 08:35 am

    We were delighted to discover that the Bernini Palace was just as good as we remembered, if not better. It's a fabulous place to stay in Florence, right next to the Palazzo Vecchio and the Bargello, and I cannot praise it highly enough. The staff was wonderfully attentive, professional and friendly. The building is beautifully kept and immaculately clean throughout. We very much look forward to returning and have absolutely no hesitation in recommending it.

    Owner Response
    Dear Guest,

    We are extremely glad you choose the Bernini again and spent nice time with us.
    Thank you also for taking the time to send us this nice review!
    We hope to welcoming you again very soon at the Bernini Palace.
    David Foschi
    General Manager

    David F, Direttore at Bernini Palace Hotel, responded to this review

  • Second stay

    by paul_s990 on 2019-01-12 12:03 am

    We visited this hotel for 4 nights in November 2017 and were so impressed we returned in November 2018. This time we took 2 friends with us.
    We e-mailed ahead to ask for the same room as our previous stay and were very fortunate to be given this room again. The views were simply amazing.
    The breakfast room staff and the bar staff were again excellent, very friendly and professional.
    The location is I think, the best in Florence.
    If we return to Florence we would certainly stay here again and I always recommend it to friends and family.

    Owner Response
    Dear Guest,
    We would like to thank you for taking the time to send us the review: our guest's comments are important to us and contribute to improve our service.
    We are extremely glad you choose the Bernini again and spent nice time with us,
    we hope to welcoming you again very soon at the Bernini Palace.
    David Foschi
    General Manager

    David F, Direttore at Bernini Palace Hotel, responded to this review

  • Git

    by Road827560 on 2019-01-09 06:38 pm

    I read the reviews and believed them when I made my reservations. The hotel was clean and maids are doing a wonderful. The rooms are too small and I had claustrophobia. I was shocked once I got to the hotel and saw the hotel and my room. It is not worth of the charges. I won't go back there. I was traveling solo and I could not even stay in my room for more than an hour. Nothing close to good reviews.

    Owner Response
    Dear Ms. Gita,
    I'm very sorry and surprised reading your feedback as I personally got in touch with you at the Bernini and you never complained about anything. I was also very disappointed when we received via Expedia your request of refund of the total amount of your reservation. At your arrival we changed the room you booked (a Standard queen size bed room sor single use only) because you didn't like it. During your stay my staff assisted you and managed carefully all your needs and requests. So in fact it's quite difficult to understand your negative impressions.
    My kindest regards,
    DF
    General Manager

    David F, Direttore at Bernini Palace Hotel, responded to this review

  • A treat in Florence!

    by l1ly4 on 2019-01-07 12:52 am

    This was a quaint hotel in Florence! We visited in January and sadly had rainy weather, but this hotel was very nice! They offered a great breakfast selection in the morning. The rooms were small but comfortable, and had real linens which was rare. The location was walkable and I would recommend this hotel to anyone staying in Florence!

    Owner Response
    Dear Guest,
    We thank you for the feedback! I happy to know that you enjoyed your stay at the Bernini!
    We look forward to welcoming you again,
    David Foschi
    General Manager

    David F, Direttore at Bernini Palace Hotel, responded to this review


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