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Caribe Hilton

    Caribe Hilton
 in San Juan
    Caribe Hilton
 in San Juan


TripAdvisor Traveler Rating:
7521 Reviews
Latest TripAdvisor Reviews

  • Family Vacation

    by Demarhos on 2019-12-06 11:49 am

    We stayed at the Caribe Hilton over Thanksgiving weekend in 2019 and into the first week of December. Staff was great and our food options were appealing to all preferences in our family. Rooms are clean and the pool and beach as well.

  • Beautiful and luxurious but noisy and freezing

    by J0anne67 on 2019-12-06 06:24 am

    After major renovations in 2019 the Caribe has luxurious rooms, several hot and cold pools, a fine beach with just enough wave action to be interesting, fish to look at and a float to swim to, and excellent staff with friendly service. But it also charges a mandatory $44 per day "resort fee" in addition to the quoted room rate, and guests cannot opt out of it. And it has nonstop loud music all day long in every public area and restaurant, so if you don't feel like dancing at breakfast or lunch this can ruin what should be a restful vacation. The AC is also way too aggressive; even the staff all wear sweaters indoors.

    This is also the only hotel my partly disabled husband and I have ever stayed at that charges a fee for wheelchair use.

    All in all a disappointment, but all these factors are management issues that can easily be changed. The hotel itself, its facilities and service people are wonderful and very helpful. I recommend asking about the noise, the AC and the fees before booking and perhaps things will improve.

  • Birthday trip

    by laurentI9414UP on 2019-12-04 05:30 am

    Awful experience ever since we got here. No one helped us with our luggage. Broken elevator. We had something special planned for a birthday that THEY offered to do for us, then told us they forgot and were sorry. Both hot tubs were broken and cold, not to mention filthy. Everything is way over priced and not your normal overpriced that you would expect on vacation. Food and service takes forever. Some staff barely acknowledges you... others are nice....Went to the spa and there was a dead frog and 3 dead huge black bugs as well as debris and leaves in the "whirl pool" which was also closed down after complaining. Horrible massage. Asked for a deep tissue and to focus on lower back and feet. It was a Swedish massage if that. A rub down with 20 seconds on my feet and MID back... not even lower back as requested. I am actually sitting here on my vacation at this very moment sad and disappointed still even being here. Such a waste. Asked for towels for the next day for a planned excursion and were denied. Food and beverage orders take forever. I feel more stressed from this vacation then before I even got here. Extra charges to our room just topped it off! I will never stay with Hilton again.

  • Best Pool Bar

    by X1746KUjims on 2019-12-03 10:11 am

    We stayed for my wife's birthday. The bartenders were the best I have ever had or seen. Hiram, our bartender night one and the last day, was so funny, personable and a world class mixologist. Diana, our bartender for her actual birthday, went above and beyond. Overall if you ever go ask for these two, by name, they are great. If we ever travel back we would go see them even if we were not staying there.

  • Beautiful hotel

    by Salonso5 on 2019-12-02 07:14 am

    Our experience to the island was great because of the staff. From the waiters to the cleaning staff they are all very friendly and willing to answer any questions. The bartenders make great drinks the staff for the tours are excellent especially Genesis that gave us many ideas for us to do during our trip. The open concept in the lobby is such a great idea and the live bands they have are great. I recommend this hotel highly


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Austria 08000706176
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Ireland 1800995320
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UK 8009179622
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