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Caribe Hilton

    Caribe Hilton
 in San Juan
    Caribe Hilton
 in San Juan


TripAdvisor Traveler Rating:
7654 Reviews
Latest TripAdvisor Reviews

  • Good but not great

    by Kristin L on 2020-02-20 03:52 pm

    Stayed on points (diamond member) so keeping this in mind as this trip was essentially complimentary.

    Stayed in Beach tower. Older room and very small. I'm not one who cares much about the hotel room but even though it was renovated it was still dated. We had our 2 small children with us and a crib and small stroller and we barely fit in the room
    And we are small people! And I am not one to complain about room sizes or the hotel room itself. I guess the rooms in the Wave tower and Garden tower are bigger and newer. I guess we should have done that bc we didnt go up to our rooms much.

    Pools are cold! You know when your 4 year old complains that it's cold. 3 of the days we were there it was very sunny and in the mid 80s so pools were more tolerable those days. I never went in past my waist. A hotel staff was trying to recruit people for water aerobics but had no takers bc it's so cold. Had it been warmer I would have joined right in.

    Hotel staff are generally very nice and helpful. One day there was only 1 wait staff at the pool and just felt badly for him as he was clearly stressed and overworked (maybe someone called in sick...but it was a Sat!)

    Hotel food was good /as expected. My husband thought the frozen drinks were better than the JW marriott.

    Hotel is in a great location and most days we walked someone for breakfast and again for dinner. Great and easy to venture out of hotel for some PR culture and food. Easy walks too (we had our 2 small kids w us).

    Great gym facilities

    Also a great public beach and path by the ocean right next to hotel - maybe 2 blocks away. I walked this path every morning w the stroller and felt safe. Gorgeous views of water. Also had clean public restrooms.

    Beach was so great for little kids. The rocks break up the large waves so it is well protected and great for small kids. Also a playground too steps off the beach.
    Excellent beach area for small kids! Also icecream stand right there too.

    Would I go back? Maybe. We had a great trip but I wasn't obsessed with the hotel by any means.

    Also - the searching the hotel bags before entering the pool area just got annoying. Detracted from the "hey we are on a nice vacation "

  • Where is the service?

    by Kseif1218 on 2020-02-20 10:32 am

    I don't understand a beach hotel that literally doesn't have wait staff coming by frequently. You do understand the people would spend hundreds of dollars a day if you just had someone walking by taking their pina colada orders?????!!! We have been here 2 full days laying in chairs on the beach and not one person has come by and offered us anything. We also sat in the beachside restaurant yesterday for 35 min before anyone acknowledged we were there. A total of 3 tables were dining at the time. I would recommend this place but for $500/night, someone can offer to bring me an overpriced pina colada or quesadilla while I am here. Terrible service! And the air conditioner makes a weird clicking noise hundreds of times a night. Come on Hilton!!! Hard to recommend a place where no one cares to make a buck by servicing the patrons you have here!

  • Winter Vacation

    by 355PhilipS on 2020-02-20 03:15 am

    First time staying in PR , previous visit was one day cruise excursion. Chose Caribe Hilton based on friend recommendations and trip advisor reviews. We really enjoyed our stay. Rooms were very nice stayed in beach wing which I'd recommend. It's closest to the beach and all restaurants. Nice view of ocean from balcony. Rooms was clean and comfortable. Staff in this hotel we found to be all super nice. From the front desk, restaurants, pool beach personnel and maid staff. No issues getting chairs by beach or umbrellas although crowded staff quickly set you up with what you needed umbrellas etc. didn't have to get up by 7 am and secure a chair.
    Location convenient to all. We rented a car which was a good choice. Taxi are abundant though and are always on standby at hotel. Would definitely go back to the Caribe Hilton and will recommend it to family and friends

  • Short pre-cruise stay

    by davidhadden11a on 2020-02-20 01:17 am

    We were there for 1 night only 'pre-cruise'. The room was excellent and staff very polite, friendly and helpful including those who were screening bags on the way to the pool/shore etc. We had sufficient time before departing for our cruise ship to wander through the gardens by the pond and down to the shore and we spent an hour sitting reading in the sun. We were warned about the insects by the in-room advice which highlighted 'no see-ums' and while this was a serious message about potential bites it was put across in a pleasant but attention drawing description. The location was delightful and we would certainly come back if in San Juan again.

  • Relaxing in the sun!

    by npauli on 2020-02-19 10:02 am

    This was our 3rd trip to Puerto Rico and the Caribe Hilton. The other 2 trips were pre Hurricane Maria and we were curious/ nervous about what condition the hotel and island would be in.

    Although we have not yet ventured out of the San Juan/Condado area, it looks very similar to before. The Beach wing of the hotel is remodeled. We are Diamond status and got an upgraded room. Rooms are very clean, spacious and the beds are comfortable. Reviews mention the air conditioning as noisy are true but it's more like white noise at night not disturbing. With Diamond status, we got water at check in, and if you don't use the continental breakfast, you get a $10 credit per person per day to use at the pool bar.
    The wifi is better, very fast and no problems. The activities like yoga, free float, pina colada tasting all the same as before. The service is better- everyone is so friendly. The biggest difference we felt was that it was not overcrowded.

    I would definitely recommend this a great place for families to get some R&R in the sun. It's a great value!


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