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Century Old Town Prague - MGallery by Sofitel


    Century Old Town Prague - MGallery by Sofitel
 in Prague
    Century Old Town Prague - MGallery by Sofitel
 in Prague

Reviews

TripAdvisor Traveler Rating:
3223 Reviews
Latest TripAdvisor Reviews

  • Great location

    by 200Kim on 2020-02-17 09:40 am

    Nice and beautiful hotel. The location is really good and you can walk almost everywhere in Prague from there.
    The rooms are ok.
    Breakfast is very good. Chef there make omelette. Service from the young waiters are really good.
    The bar is nice, but different attitude from bartender.
    Think we will stay here again

  • Another great stay

    by hopdan88 on 2020-02-11 011:59 pm

    This was our second stay at this hotel and it was just as good as the first time. The location truely can't be beat. It is close to train lines, tram stops and the center of Old Town. There is a shopping center next door with a very good food court which is open relatively late.

    Check in was seamless and quick, like our first time. We were originally given an upgraded room with a bit more space, however the window above the bed did not remain closed and the cold draft during the night became problematic. I'm sure in summer, this might have been quite nice (maybe) but winter was too cold for our liking. Housekeeping came and attempted to amend the problem, however to no avail, so a new room was allocated to us immediately. I felt the way this was handled was superb and definitely with guest satisfaction in mind.

    The room we had this time was much larger than our first visit in 2019. This room gave us much more space for two large suitcases and shopping. The bathroom was nicely appointed with a good shower, and plush towels.

    Breakfast was just as delicious as the first round - with a nice fresh spread of breads, fruits, cheeses, and meats available. I was slightly disappointed that there were no berries on offer at breakfast, but this was definitely not a dealbreaker.

    The staff working here were all very pleasant and professional. Every interaction we had with them was positive and genuine, and even through some language barriers our requests were always met. We will definitely stay at this hotel again if we're back in Prague.

  • The Shower head drop on my head and nothing was done

    by jeffreytan213 on 2020-02-06 08:55 pm

    I stayed in this hotel, was good and nice, location was good. but an incident happen which make me want to share it here.

    I check in and asked if the hotel was full and if room upgrade was possible for gold member, i was ask if i want to top-up for upgrade which i decline.

    the room was not so bad but what happen next was really horrible, i took a shower and the moment i switch to rain shower the entire shower head fell down and hit my head, took me awhile to ease the pain and stop the gushing water

    i took some picture on the rain shower head, apparently someone was known this was faulty ansd simply tape up the inner connecting hose and hoping it would stick on the wall and no one will use the rain shower head.

    i called the front desk, they offer to change a room and of cause an upgrade room just few room down the hallway. which meant hotel wasnt full of cause.

    no one was interested to ask how was my head and no one want to take alook at the bathroom, and i assume they knew this thats why.

    the next day i went to the duty manager and show her some picture and in which no explanation or apology she merely say ok i will send technician to take a look.

    MGallery by Sofitel? what kind of service standard is this, if you need the picture i am happy to share and send as well.

  • Will visit again

    by KazuUJPN on 2020-02-04 02:12 pm

    Good staff, fast C/I & C/O. No uncomfortable matter during stay. I travelled from Paris and stayed Accor group, and l felt much better management than others. I will chose again, if I visit Prague next time.

  • Good location for a weekend in Prague

    by damedolan on 2020-02-04 07:03 am

    Enjoyed our stay at this hotel. The room was quite small, modern, comfortable and very clean. We slept very well in the fluffy, cloud like beds. The bathroom was compact and again very clean and well stocked with extras. The hotel use one of my favourite toiletries, The White Company, in Noir, so we also smelt fabulous. It was slightly showery when we arrived and there was an umbrella with a note sitting in our room. Very thoughtful. Loved the decor and colours used in the corridors and rooms. I found the hotel very quiet at night and early morning which is a real plus for a large, busy city centre hotel as guests are usually inconsiderate when arriving/departing. We used the restaurant for breakfast just one morning, was sufficient enough with the usual choice of eggs, hot and cold fare and lots of lovely fresh fruit. Staff didn't really take any interest in any of the guests that I saw. Visited The Hedgehog bar one evening. It's quite small and intimate with an ok selection of drinks and wine. Had an enjoyable, relaxing few hours. The hotel is a 10 minute stroll at the most, from the old square and astronomical clock. There is a tram stop right outside the hotel and station a few minutes away. There are numerous restaurants, cafes and bars as you would expect being right in the city centre right on the hotels doorstep and also the large shopping mall, The Palladium, next door. Great place to spend an hour if the weather is bad. Took us approx 25 mins using a private car to transfer to and from the airport.


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