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Ciragan Palace Kempinski


    Ciragan Palace Kempinski
 in Istanbul
    Ciragan Palace Kempinski
 in Istanbul

Reviews

TripAdvisor Traveler Rating:
2120 Reviews
Latest TripAdvisor Reviews

  • Excellent hotel over the Bosphorus

    by Van_Den_Budenmayer on 2019-02-17 010:36 pm

    The rooms are a little tired, but the comfort is guaranteed. Great public spaces and good service. The SPA is large and welcoming, but needs renovations. Excellent breakfast. The concierge is team is very professional. The outside pool is heated.

    Owner Response
    Dear Ciragan Guest,

    Thank you very much for taking the time to share your positive and motivating feedback on TripAdvisor.com following your recent visit.

    First of all we are very happy to be able to host you in our legendary hotel. It was a true pleasure for us to read your thoughtful comment and we are glad to hear that we were able to meet your every single expectation in overall.

    Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the Ciragan Palace Kempinski Istanbul.

    We wish you a nice day.

    Yours sincerely,

    CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this review

  • Very grand and elegant

    by ibnsoria on 2019-02-16 12:17 am

    Very grand and elegant. Tugra restaurant serves an excellent lamb signature dish that I highly recommend. The view from the restaurant of the Bhosphorus River is nice too, he pool view room we had was great. Ofcourse their was a premium price for this. It was a great experience for the couple days but any room in lower category would have been a waste.

    Owner Response
    Dear Ciragan Guest,

    Thank you very much for taking the time to share your positive and motivating feedback on TripAdvisor.com following your recent visit.

    First of all we are very happy to be able to host you in our legendary hotel. It was a true pleasure for us to read your thoughtful comment and we are glad to hear that we were able to meet your every single expectation in overall.

    Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the Ciragan Palace Kempinski Istanbul.

    We wish you a nice day.

    Yours sincerely,

    CPKI, Genel Müdür at Ciragan Palace Kempinski Istanbul, responded to this review

  • Beautiful property but terrible service!

    by hospitality-fr on 2019-02-10 08:47 am

    We were staying at Four Seasons and were recommanded by the concierge to have a coffee at the Kempinski. The experience started at the entrance gate. We were asked in a rude way: what do you do here? What do you want?. Not very 5 star.... When we got in, we are asked the same questions (which clearly means that there is no communication between employees, or maybe that rudeness is a usual pattern). Finally we manage to get in.... No one to show us where we can have a coffee... We have never experienced such a rude, unfriendly and unprofessional welcoming. A pity for such a beautiful hotel.

    Owner Response
    Dear Ciragan Guest,

    Thank you very much for taking the time to share your feedback following your recent visit and sharing your experience.

    First of all we are delighted to be able to have you in one and only Ottoman Imperial Palace & Hotel on the Bosphorus, Ciragan Palace Kempinski Istanbul.

    On the other hand, as we value every single comment and opinion of our valuable guests, we are also very sorry to hear your disappointments that you have endured during your stay.

    In this regards, I will be happy to discuss your points with you in more detail at your convenience if you could kindly contact me directly at ralph.radtke@kempinski.com referring to this review in the email title.

    Nevertheless, I hope to welcome you back again soon and provide you with the finest Turkish hospitality here at Ciragan Palace Kempinski Istanbul together with my team.

    Yours sincerely,

    CPKI, Genel Müdür at Ciragan Palace Kempinski Istanbul, responded to this review

  • Wonderful as usual

    by XLhotelier on 2019-02-08 01:10 am

    It is one of the best in Turkey.
    Very professional and helpful employees are ready for us.

    Wonderful room and meeting facilities that gives you the best environment of services.
    Thank you for giving great service.

    Owner Response
    Dear Ciragan Guest,

    Thank you very much for taking the time to share your positive and motivating feedback on TripAdvisor.com following your recent visit.

    First of all we are very happy to be able to host you in our legendary hotel. It was a true pleasure for us to read your thoughtful comment and we are glad to hear that we were able to meet your every single expectation in overall.

    Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the Ciragan Palace Kempinski Istanbul.

    We wish you a nice day.

    Yours sincerely,

    CPKI, Genel Müdür at Ciragan Palace Kempinski Istanbul, responded to this review

  • old word charm

    by guyincali on 2019-02-03 08:14 am

    Old world hotel that has a good reputation. We stayed in a Bosphorus view room overlooking the pool.

    The service is stellar at this grande dame property. That is what sets this hotel apart from its competition.

    Owner Response
    Dear Ciragan Guest,

    Thank you very much for taking the time to share your positive and motivating feedback on TripAdvisor.com following your recent visit.

    First of all we are very happy to be able to host you in our legendary hotel. It was a true pleasure for us to read your thoughtful comment and we are glad to hear that we were able to meet your every single expectation in overall.

    Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the Ciragan Palace Kempinski Istanbul.

    We wish you a nice day.

    Yours sincerely,

    CPKI, Genel Müdür at Ciragan Palace Kempinski Istanbul, responded to this review


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