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Ciragan Palace Kempinski


    Ciragan Palace Kempinski
 in Istanbul
    Ciragan Palace Kempinski
 in Istanbul

Reviews

TripAdvisor Traveler Rating:
2264 Reviews
Latest TripAdvisor Reviews

  • Terrible ! Donât go there ever

    by maa2111 on 2019-10-20 02:01 pm

    Very rude staff, best in insulting guests. I am appalled by their behavior & unprofessional treatment. I am disturbed & our guest as well, we are stunned by their action & discrimination! Never again!!!!! After paying 3000 and asking validate the parking ticket he still call the manger and charge us another 50 with very rude unprofessional conduct ..... unbelievable!!!!, tomorrow I'll ask all our friends to check out and I'll complain to their HQ about such a harassment and an unprecedented behavior.

    Owner Response
    Dear Ciragan Guest,

    Thank you very much for taking the time to share your feedback following your recent visit.

    As we pride ourselves in providing guest experiences that are seamless, I am sorry to hear your disappointments especially regarding the car park fee.

    On the other hand; I would like to inform you that according to our car park procedures for all of the outsider guests who also had a dining experience at the restaurants; fees are applied for car parking.

    Nevertheless, I hope to welcome you back again soon and provide you with the finest Turkish hospitality here at Ciragan Palace Kempinski Istanbul together with my team.

    Thank you very much.

    Yours sincerely,

    Ralph Radtke
    General Manager

    CPKI, Genel Müdür at Ciragan Palace Kempinski Istanbul, responded to this review

  • The hotel staff is friendly and courteous, the hotel is stylish and magnificent.

    by ukyyeung on 2019-10-12 01:35 am

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    We have 4 adults for two nights and booked 2 [Superior Bosphorus View Room] including breakfast.
    Access to the hotel requires a security gate.
    After entering the room, first see the wardrobe, there is a safe. The room has a terrace where you can see the spectacular Bosphorus Bridge at any time. The room [mini bar] is free. The equipment is also very well equipped, the bathroom is spacious and has a bathtub, the whole is neat and beautiful.
    We booked hotel rooms that could be smoked, but we only smoked on the terrace and kept it clean.

    For breakfast, it is a buffet style. There are many choices, and it is delicious. There are many kinds of food. The dining table is indoor and outdoor. It is very stylish and comfortable.

    We went to Istanbul this time and specially arranged to watch the football match. After arriving at the hotel, we discussed and arranged the ticket purchase with the hotel staff. The hotel staff are very enthusiastic. This is very commendable.

    The hotel belongs to the new city, so the security is very good. You can take a taxi outside the hotel. It is a normal billing at that moment.
    On the return trip or outside, the taxi driver likes to bargain, not the meter, so you must first discuss with the driver what you think is reasonable before you get on the bus, but I believe there should be no really reasonable price! !

    Owner Response
    Dear Ciragan Guest,

    Thank you very much for taking the time to share your positive and motivating feedback on TripAdvisor.com following your recent visit.

    First of all we are very happy to be able to host you in our legendary hotel.

    It was a true pleasure for us to read your thoughtful comment and we are glad to hear that we were able to meet your every single expectation in overall.

    Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the Ciragan Palace Kempinski Istanbul.

    We wish you a nice day.

    Yours sincerely,

    Ralph Radtke
    General Manager

    CPKI, Genel Müdür at Ciragan Palace Kempinski Istanbul, responded to this review

  • The Monkey bar was special

    by iml0tte on 2019-10-11 04:14 pm

    we visited the the bar called the monkey bar at the hotel and it was a beautiful setting for a drink. The staff were very attentive and didn't rush us. The views were breathtaking of the Bosphurus and it was lovely just to soak up the sunshine and intimate atmosphere.

    Owner Response
    Dear Ciragan Guest,

    Thank you very much for taking the time to share your positive and motivating feedback on TripAdvisor.com following your recent visit.

    First of all we are very happy to be able to host you in our legendary hotel.

    It was a true pleasure for us to read your thoughtful comment and we are glad to hear that we were able to meet your every single expectation in overall.

    Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the Ciragan Palace Kempinski Istanbul.

    We wish you a nice day.

    Yours sincerely,

    Ralph Radtke
    General Manager

    CPKI, Genel Müdür at Ciragan Palace Kempinski Istanbul, responded to this review

  • Delayed Review - mini-moon

    by lukew702 on 2019-10-08 10:52 am

    We meant to post this review at the time but we never got round to it. Although we did thank the hotel staff in person!

    The hotel is amazing and really worth the price.

    We went for a 6 night break straight after our wedding.

    We we were made to feel very welcome and special. The service was flawless.

    Our room was on the corner next to the presidential suite in the main block so had a great. The room was not the biggest we have had at a luxury hotel but the view made up for it. The bathrooms are small but wonderfully decorated and maintained.

    We were there in mid October and the weather was not ideal but being mad englishmen we used the outdoor pool. Every day they rushed to lay out cushions and ensure we had great service.

    The breakfast was wonderful with amazing choice and we are in the signature restaurant and really enjoyed both the food and the service.

    Lastly the concierge service was invaluable securing us reservations when places were booked up and providing excellent recommendations.

    Lastly the setting can't be beat

    Highly recommend it.

    Owner Response
    Dear Ciragan Guest,

    Thank you very much for taking the time to share your positive and motivating feedback on TripAdvisor.com following your recent visit.

    First of all we are very happy to be able to host you in our legendary hotel. It was a true pleasure for us to read your thoughtful comment and we are glad to hear that we were able to meet your every single expectation in overall.

    Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the Ciragan Palace Kempinski Istanbul.

    We wish you a nice day.

    Yours sincerely,

    Ralph Radtke
    General Manager

    CPKI, Genel Müdür at Ciragan Palace Kempinski Istanbul, responded to this review

  • Excelent, excelent, excelent.

    by ron9999272 on 2019-10-08 10:26 am

    The Ciragan Palace Hotel is the best hotel I ever stay. The breakfast buffet is out of this world and the view from my room looking at the bosporus is spectacular.The guest relations desk, professional at his best,

    Owner Response
    Dear Ciragan Guest,

    Thank you very much for taking the time to share your positive and motivating feedback on TripAdvisor.com following your recent visit.

    First of all we are very happy to be able to host you in our legendary hotel. It was a true pleasure for us to read your thoughtful comment and we are glad to hear that we were able to meet your every single expectation in overall.

    Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the Ciragan Palace Kempinski Istanbul.

    We wish you a nice day.

    Yours sincerely,

    Ralph Radtke
    General Manager

    CPKI, Genel Müdür at Ciragan Palace Kempinski Istanbul, responded to this review


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Austria 08000706176
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Book by Phone: +1 866 670 3764
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