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Condado Vanderbilt Hotel


    Condado Vanderbilt Hotel
 in San Juan
    Condado Vanderbilt Hotel
 in San Juan

Reviews

TripAdvisor Traveler Rating:
2626 Reviews
Latest TripAdvisor Reviews

  • Had high hopes

    by HowardKandel on 2020-02-16 05:53 am

    My wife and I wanted a quick weekend getaway to get some sun and relax. We wanted to go to the Ritz at Dorado beach again, but wanted some more action nearby. It seemed this place had it all when I found it on AMX fine resorts as a 5 star hotel.
    Pros:
    Property is very nice, we were upgraded to a large well appointed suite. Great views and very comfortable. Few minor issues, bedroom tv didn't work and the coffee maker didn't work. They did correct both quickly. They also stock the bar with unlimited bottled water.
    I would rate the property and facilities at 4 stars, assuming the Ritz at Dorado or a 4 seasons is a 5 star.
    Con:
    Although most of the staff was nice and attentive, the service at the restaurants and bars, and even room service was far from 5 star. We waited over 1 hour for room service, coffee and pancakes.
    Frustrated and hungry, we went to the restaurant, only to be told there was a wait. When we finally got our food, it was cold and tasteless.
    I would rate the service and food 2 stars.
    It's too bad, perhaps we're just spoiled from true 5 star experiences.

  • Top Notch Hotel

    by Coocooley1 on 2020-02-15 02:20 pm

    The Vanderbilt is a well-run hotel with beautiful rooms and fantastic (albeit expensive) food. All the restaurants were excellent - Don't miss the fried whole snapper in Ola. We enjoyed the small adult pool area. The spa is excellent. We had fantastic views from our oceanfront suite (the rooms are very well priced, by the way) - my favorite touch was the light fixture that doubled as a wind chime. The concierge was very helpful with a visit to Old San Juan.

    One caveat (besides the price of the food): Despite being on the beach, this is not really a beach hotel. They do have a private section of the beach to use, but Condado is very windy and the water is often rough. But is is a beautiful, first class hotel.

  • Great Views, Great Facilities, Event Better Service

    by gregj-BA on 2020-02-14 05:42 am

    This is the second time we have stayed at the hotel and the second time was even better than the first. The food is fantastic, stay for the Sunday Brunch it is amazing. The views from the deck and pool area are serene and relaxing. I cannot say enough about the staff, in particular, the day bartender by the Pool Nilda. She was friendly and welcoming each morning and made our stay very special. We will be coming back.

  • Spa getaway

    by I6601GYjayc on 2020-02-12 02:13 pm

    The Spa at Vanderbilt was amazing. We booked from our cruise ship and enjoyed a relaxing day at the resort and spa. Jason was amazing! We enjoyed a massage and the hammon service which was also wonderful. We highly recommended this spa for a way to spend your day in Puerto Rico.

  • Wonderful hotel

    by cecismini on 2020-02-11 04:20 pm

    The hotel service was great, location excellent! However I think the area of the hotel (resort) is too small for the numbers of rooms they have.
    It is a little deceiving that there isn't nice beaches around.
    The place was nice overall :)


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