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DoubleTree by Hilton Hotel Dunblane Hydro


    DoubleTree by Hilton Hotel Dunblane Hydro
 in Dunblane
    DoubleTree by Hilton Hotel Dunblane Hydro
 in Dunblane

Reviews

TripAdvisor Traveler Rating:
4829 Reviews
Latest TripAdvisor Reviews

  • In need of a little TLC.

    by LibertonMum on 2020-01-28 12:33 am

    Check-in is at 4pm (not ideal). The late hour and 1 x receptionist made for a very busy queue! I reckon the hotel at one time has been absolutely gorgeous, but sadly now could do with a little TLC. We were placed in the rear of the hotel, Room 362, which is accessed by a hallway that could definitely benefit from a lick of paint and a carpet shampoo. Our room was clean enough, but I was surprised with the sparkling clean bath and the mould covered shower, soap tray! Our evening meal in the Kailyard was lovely, as was our breakfast, but again I was disappointed in the length of time we had to wait to be seated. Top mark's to the bar staff who were efficient & good company, even though they didn't stock my Tanqueray orange gin! I suggest providing guests with a "do not disturb" sign for their door, as although we were up and dressed, perhaps 09:15 is a little too early for housekeeping to check if we had vacated our room! I did enjoy aspects of the stay, but I certainly wouldn't rate our experience, in the room we were allocated, as a 4 star experience.

  • 1st visit

    by Sammysbar on 2020-01-27 02:26 pm

    Bought a black Friday deal for using during the week and choose to use it on Monday 27th January the hotel on arrival was not sign posted and we drove past.. and then the parking wasn't great outside.. Ended up at the other side of the building.. Then of course is the climb to reception area.. Not what I was expecting.. Checked in without a wait and a free hot cookie so can't complain.. Then was the maze to find our room on the 3rd floor.. which wasn't very large and I feel are a bit dated but clean so can't complain there.. don't like that u can't see out the window which makes the room feel even more closed in..visited the leisure facilities which was busy with swimming lessons in the pool so would maybe try ano day that lessons aren't on..

  • Nice place to stay, excellent service

    by rcherne on 2020-01-27 09:15 am

    Enjoyed the stay here travelling around Scotland with my wife. Was given an upgrade as per my status with Hilton Honors without having to ask, which was very cool. The receptionist was super professional and courteous. Pleasant bar service and restaurant food selection.

    Owner Response
    Dear rcherne,

    Thank you for your lovely review. I'm delighted you enjoyed so many aspects of your stay.

    It was fantastic to hear that you enjoyed your stay and I have shared your compliments with our entire team as this encourages us to continue providing the highest levels of service.

    Thank you again for such a wonderful review. The team and I were delighted when we read your comments and we look forward to welcoming you back again.

    Kind Regards,
    Stuart

    StuartCran, General Manager at Doubletree by Hilton Dunblane Hydro, responded to this review

  • First visit and definitely not the last

    by Kirstyanne108 on 2020-01-27 00:26 am

    My hubby and I had an overnight stay in Room 315 last night on an Itison deal. We arrived early as we had previously checked if we could use the Spa facilities before checking in and being told that was OK. However we were very lucky to find our room was ready for us on an early arrival. A very nice extra was that on checkin we were handed two warm chocolate cookies which were very tasty. Our room 315 was on the third floor and was very spacious with a nice comfy bed and nicely presented bathroom with a good shower. A nice added extra in the room were two white bathrobes with slippers. The room was well heated. There was an iron and ironing board and fan. The only thing that didn't appear to be there was a hairdryer which in fact wasn't a problem as I always use my own. The room also had a safe which is always useful. The TV was a good size with a good selection of channels and a clear picture. Just after checkin we went to use the spa and when we returned to our room there was a lovely plate with Happy Birthday written in chocolate, two chocolate dipped strawberries, two pieces of shortbread and two pieces of homemade table. This was left as I had mentioned when booking that the night was to celebrate my birthday. It was so nice that this was noted by Melisa who took our booking - thank you Melisa. All of the staff members during our stay were very pleasant. Our Dinner last night was of a very good standard with a great choice in the menu and again very attentive staff. Breakfast this morning was a buffet style with an exception selection of hot and cold. Also along with the usual tea and coffee there were coffee machines where you could make your own special coffee/hot chocolate. We used the spa faciliies again before breakfast this morning. The pool was a good size which a good sauna and steam room. Again very pleasant staff. All in we thoroughly enjoyed our stay and already looking forward to returning.

    Owner Response
    Dear Kirstyanne108,

    Thank you for taking the time to share your comments about your recent stay at the DoubleTree by Hilton Dunblane Hydro. We are glad to hear that you were pleased with your arrival experience and the room that was allocated to you.

    Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel.

    It has been our pleasure to look after you during your stay and we hope to be able to welcome you back in the not too distant future.

    Kind Regards,
    Stuart

    StuartCran, General Manager at Doubletree by Hilton Dunblane Hydro, responded to this review

  • Stunning

    by FrankieCully on 2020-01-26 10:10 am

    Me and my boyfriend came for 1 night and had a beautiful suite apartment. Clean and spacious. We had cocktails in the bar and dinner/breakfast in the restaurant. Both meals were great. Plenty on offer for breakfast. Staff were super friendly and helpful.

    Owner Response
    Dear FrankieCully,

    Thank you for taking the time to share your comments about your recent stay at the DoubleTree by Hilton Dunblane Hydro. We are glad to hear that you were pleased with your arrival experience and the room that was allocated to you.

    I was delighted to read that you had a most enjoyable stay and I will be sharing your kind comments with my team. I know how pleased everyone will be to hear that their efforts to deliver an exceptional experience have been appreciated. Comments such as these are extremely encouraging to our team and make it all worthwhile!

    It is always a pleasure to receive such positive feedback and we look forward to welcoming you back to the hotel next time you are in the area.

    Kind Regards,
    Stuart

    StuartCran, General Manager at Doubletree by Hilton Dunblane Hydro, responded to this review


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