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DoubleTree by Hilton Hotel Utica


    DoubleTree by Hilton Hotel Utica
 in Utica
    DoubleTree by Hilton Hotel Utica
 in Utica

Reviews

TripAdvisor Traveler Rating:
245 Reviews
Latest TripAdvisor Reviews

  • Lost it's character

    by drake1959 on 2020-01-16 10:05 am

    Perhaps I am biased because I stayed there when it was the Hotel Utica. A few years ago we discovered this wonderful hotel in the downtown are that was full of history and spirit. Reminded me of "Ghostbusters" - classic decor, haunted, historical. Now it is sterile, having been "redecorated" to fit the Hilton brand. Big mistake - I will not stay there again.

    Owner Response
    Hello Drake1959, I'm sorry you feel that way. Is your 2 star rating just because the hotel is remodeled and you preferred it before? Or was there anything unsatisfactory during your stay? You may have heard the Hotel Utica was in a dire financial situation. Guests like you that enjoyed it were few and far between and the hotel was headed for demolition in 2016. We did not knock down a single wall during our renovation. The history has been embraced and celebrated with the artwork and designs throughout the hotel. The guest rooms and amenities have been updated to today's traveler's expectations and we're happy to say the Hotel Utica will remain a Utica Landmark for decades to come. If you'd like to talk further I'd be happy to, larthur@visions-hotels.com

    Lee A, General Manager at DoubleTree by Hilton Utica, responded to this review

  • Awsome stay.

    by zrann2812 on 2020-01-14 05:05 am

    I had a great time during my stay. The food was awesome and staff was very accommodating. The room was spacious and clean. I was able to get all the rest I needed with the check out time of noon. The free warm cookie at check-in was nice.

  • Excellent

    by Izzyo88 on 2020-01-12 05:15 am

    Amazing place to stay . So up to date and super friendly staff. Food was great and accommodations were amazing. Easy check in process and felt very welcome my entire stay . Rooms were amazing . Definitely recommend for future visits!!

  • Early 19th Century Style and Class

    by Pdateacher on 2020-01-11 03:29 pm

    This hotel must be seen to be appreciated. The lobby is looks like something from the 1930s with style and grace. The staff was friendly and helpful. The rooms were spacious and clean. The bar has a great menu and was a good value. The bartender, Taylor made a recommendation for the Calamari and it was very good. He also made his signature cocktail with Hendricks gin and was also very good.
    Overall a great stay!

  • Hotel is fine, but food and beverage service need a lot of work.

    by V5350PAwilliamm on 2020-01-04 11:00 am

    New Year's Eve in Utica, with several major events going on downtown and bar was not open at advertised time. 4:05 pm and it was dark with no staff present so we went to the hockey game early and spent our money there. Tried to go back at 8 pm and waited nearly 20 minutes to get a drink, and they were out of olive juice to make a dirty martini. Went back for a night cap at 12:14 and bar was closed. On NYE! It's like they do t even want to make money! I now understand why Marriott is fully booked and the restaurant at the Doubletree was nearly empty on NYE.

    Owner Response
    Dear V5350PAwilliamm,
    I'm so sorry to hear you were impacted with disappointed experiences at the bar on New Year's Eve. We had heard about some failures like staff being prepared and ingredients on site and are taking steps with our restaurant management team to avoid this in the future. I'd be happy to discuss further with you to see what can be done. Sincerely, Lee Arthur, larthur@visions-hotels.com

    Lee A, General Manager at DoubleTree by Hilton Utica, responded to this review


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