Check Availability
Modify/Cancel Reservations
More Search OptionsReturn to Check Availability Console

Fairmont Château Laurier


    Fairmont Château Laurier
 in Ottawa
    Fairmont Château Laurier
 in Ottawa

Reviews

TripAdvisor Traveler Rating:
4018 Reviews
Latest TripAdvisor Reviews

  • Everything you would expect and more.

    by sierrenade on 2020-01-18 01:04 pm

    My stay was only for one night but we were very impressed with the Chateau Laurier. The common areas were beautifully kept and decorated and the room was spacious, luxurious and even had an excellent view overlooking Parliament. The staff, from the valet to the front desk, were super friendly and helpful. They even allowed us to check-in way earlier than the usual time (before 9am) which was very appreciated. I only hope I can stay longer next time!

    Owner Response
    Our mission is to turn moments into memories and it is always a pleasure to hear when we have done so.

    We look forward to welcoming you again soon.

    Sincerely,
    Marion te Winkel
    Director of Operations

    ChateauLaurier, Manager at Fairmont Chateau Laurier, responded to this review

  • Perfection!

    by 148pamalar on 2020-01-11 01:04 pm

    We are just finishing up a wonderful week here. We were disappointed to learn before our arrival, that the pool is closed for maintenance. When we expressed our disappointment, we were quickly offered an upgrade. Our room is huge, has a full bathroom including bath tub which is a huge bonus for me. The food was delicious, our room was spotless and everyone is wonderful welcoming. Would recommend for anyone!

    Owner Response
    We are delighted that overall, your stay with us was a memorable one.

    Thank you for sharing your feedback with us and we hope to see you again soon.

    Sincerely,
    Marion te Winkel
    Director of Operations

    ChateauLaurier, Manager at Fairmont Chateau Laurier, responded to this review

  • New years night

    by Nlesnikova on 2020-01-09 02:07 pm

    Had a good time visiting the Chateau.

    Was given a night stay as a present for New Years. The room was beautiful, the dinner at Wilferd's was good too.

    Few hick ups along the way which made me annoyed. However they all were taken care of promptly, so I was satisfied.

    Firstly I made a reservation for NYE dinner when I booked (back in October). Luckily I decided to change the time and call mid-December... only to find out reservation disappeared. Restaurant made a new one and all was good. But I bet if I did not call it would have been awkward on NYE.

    Also after the dinner which was included in our prepaid celebration package, we found a 70$ charge on our check out bill titled "overage". Lady at front desk said it was for the food... above the dinner included in the package... dinner was buffet and we paid for drinks separately, so I do not see what could have been "over". Front desk also could not explain and suggested it was possibly a charge for "extra person" pointing at our 11 months old baby that was with us. I suggested it was absurd that an 11 months old baby could have eaten 70 $ worth of food and they took the charge off. So in the end I did not have to pay anything... but a feeling of annoyance at check out is unpleasant none the less.

    We did not use valet parking and parked at City Hall for free i stead.

    Pool was great and lobby was beautifully decorated!

    Owner Response
    Thank you for taking the time to share your valuable feedback with us.

    We do regret the inconveniences you encountered, and are glad to read that they were resolved to your satisfaction.

    We do hope you return one day soon.

    Sincerely,
    Marion te Winkel
    Director of Operations

    ChateauLaurier, Manager at Fairmont Chateau Laurier, responded to this review

  • Very disappointing Fairmont experience

    by evakD7713LB on 2020-01-07 05:08 pm

    Booked this hotel through TD aero plan. Nowhere was it mentioned that the pool was closed for maintenance and buffet breakfast (apparently legendary) was not available due to low season. Their own website while mentioning pool closure did not inform about cancellation of breakfast buffet. We complained about it to 3 hotel staff and although polite they did nothing to mitigate our dissatisfaction. A simple"enjoy cocktails on the house" would provide some evidence of caring for customer's satisfaction.

    Equally disappointing dining experience at their Zoe's bistro. The server did not offer cocktail menu until asked for it and apparently the cocktails are their specialty. He mistook steak tartare for steak poivre and only caught it at the last moment. No bread offered before dinner. The most expensive drinks in town.

    I consider this to be the worst hotel experience in this class. A facade of class with no true caring for guests.

    Owner Response
    Our mission is to turn moments into memories and we regret that we failed to do so on this occasion.

    We do hope you return one day, allowing us the opportunity to regain your trust and loyalty

    Sincerely,
    Marion te Winkel
    Director of Operations

    ChateauLaurier, Manager at Fairmont Chateau Laurier, responded to this review

  • Zoeâs new and improved!

    by Robert G on 2020-01-05 09:39 pm

    I have to say that the new managers (Jake and Florian) have made amazing changes to Zoe's. The decor is really getting better too making Zoe's feel more cozy. The staff is amazing as always too! We love Isabel, Sara, Ginette, Chantal, and everyone else (wish we could remember everyone's names).

    Owner Response
    Dear Robert,

    We agree that our colleagues and management team are the best in the business.

    We are delighted that you are enjoying the changes in Zoe's and hope to welcome you again soon.

    Sincerely,
    Marion te Winkel
    Director of Operations

    ChateauLaurier, Manager at Fairmont Chateau Laurier, responded to this review


Close

International Numbers

Austria 08000706176
Belgium 080081830
France 805542721
Germany 8007241217
Ireland 1800995320
Italy 800979444
Netherlands 08000200956
Norway 80054304
Spain 900814719
Switzerland 0800001798
UK 8009179622
Book by Phone: +1 866 670 3764
International
Best Rate Guarantee


It appears you are using an older web browser! While using our site, you may encounter some trouble along the way. For PC users, we recommend upgrading to the latest version of Google Chrome, Internet Explorer, or Firefox. For Mac users, we recommend the latest version of Safari, Firefox, or Google Chrome.