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Fairmont Hotel Macdonald


    Fairmont Hotel Macdonald
 in Edmonton
    Fairmont Hotel Macdonald
 in Edmonton

Reviews

TripAdvisor Traveler Rating:
1374 Reviews
Latest TripAdvisor Reviews

  • Another great stay at the Fairmont Hotel MacDonald

    by Getaway55507080397 on 2019-02-19 06:41 am

    The staff are very professional and friendly and I appreciate being greeted by name on arrival as I always feel welcome and valued as a returning guest at Hotel MacDonald. I appreciate the consistently high level of service, particularly from the servers in Confederation Lounge.

    Owner Response
    Thank you for choosing Fairmont Hotel Macdonald and for taking the time to provide positive feedback. We appreciate knowing that you always feel welcomed and valued when visiting our hotel, as this is precisely the level of quality and service we strive to deliver our guests. I look forward to sharing your kind comments with our team, and I hope that we will have an opportunity to welcome you back again soon.

    Sincerely,
    Maria
    Sales & Catering Coordinator

    Maria R, Sales & Catering Coordinator at Fairmont Hotel Macdonald, responded to this review

  • Fantastic hotel stay

    by archiscot on 2019-02-18 05:54 pm

    I had an excellent stay at the Hotel Macdonald on a work trip to Edmonton last week in the depths of February. The room was absolutely fantastic (702) - great bed, great linens, beautiful lighting and I loved that it was tucked up under the sloping roof with dormers looking down into the river valley. This was part of the Gold Floor and between meetings I found myself finding reasons to come back to the hotel to hang out in the lounge by the fireplace - excellent warm staff, great snacks and a very comfortable homey vibe to the space. And the hotel has a dog! Love that "Smudge" works the lobby. The hotel also has a rare "real" gym downstairs. I am on short haul unglamorous business trips far too often and usually crave being back home, but in this case I was actually sad to leave the hotel. This is a great interesting historic hotel and the gold floor is a beautiful place to stay.

    Owner Response
    Thank you for choosing Fairmont Hotel Macdonald and for taking the time to provide positive feedback! We truly appreciate learning of the highlights from your stay, from your experience on Fairmont Gold, interactions with Smudge and our fitness facilities. We very much look forward to sharing your kind acknowledgement with our team and we hope that we will have an opportunity to welcome you back again soon!

    Warmest regards,
    Maria
    Sales & Catering Coordinator

    Maria R, Sales & Catering Coordinator at Fairmont Hotel Macdonald, responded to this review

  • The Hotel Mac - Still Legendary

    by james s on 2019-02-18 11:54 am

    Awesome as always! The staff, surroundings, and service just rock! Thank you. No matter which level of service you choose, you will not be disappointed. And, if you do not want to eat in, there are numerous excellent restaurants and bars all within a few blocks.

    Owner Response
    Thank you for choosing Fairmont Hotel Macdonald and for taking the time to provide positive feedback! We are happy to know that you thoroughly enjoyed your stay! We very much look forward to sharing your kind acknowledgement with our team and we hope that we will have an opportunity to welcome you back again soon!

    Warmest regards,
    Maria
    Sales & Catering Coordinator

    Maria R, Sales & Catering Coordinator at Fairmont Hotel Macdonald, responded to this review

  • Getaway without the kids!!!

    by Simmons_fam on 2019-02-18 08:00 am

    We decided to getaway to Edmonton for our first night away from our kids in many years, we chose the Fairmont MacDonald to make it a special night and we definitely made the right decision. Our king room was beautiful, as always the Fairmont beds are so comfy. We enjoyed every minute of our stay, we had cocktails in the lounge and breakfast in the Harvest Room. This hotel is elegant, beautiful and a great place to stay for a special occasion.

    Owner Response
    Thank you for choosing Fairmont Hotel Macdonald and for taking the time to provide positive feedback! We are thrilled to learn of the highlights from your visit, including the comfort of your bed! We very much look forward to sharing your kind acknowledgement with our team and we hope that we will have an opportunity to welcome you back again soon!

    Warmest regards,
    Maria
    Sales & Catering Coordinator

    Maria R, Sales & Catering Coordinator at Fairmont Hotel Macdonald, responded to this review

  • Not worth the cost

    by Lorne F on 2019-02-18 06:31 am

    Have stayed in a lot of hotels for work and pleasure. Booked here for a special night with wife. Room was nice enough, other than a shower that sounded like it was going to burst through the wall. The faucet was loose. The wall paper and paint peeling. The tub is the same found in old homes. To top it off they want 20$ for wifi. 45$ for parking. 5$ for 1$ bottle of water. Guess if you have an old building that has character you can get away with nickle and diming everything. Have stayed in 3 star hotels that put this ones to shame.

    Owner Response
    Thank you for choosing Fairmont Hotel Macdonald and for taking the time to share feedback on your experience. I am very sorry to learn that we did not exceed your expectations. It is concerning to learn of the reported deficiencies in your guestroom and I deeply regret that a guestroom in this condition was in our available inventory. Without detracting my concern for what has been shared, rest assured your feedback is taken seriously and has been reviewed internally by the pertinent department heads. It is our genuine hope that we will have an opportunity to better serve you in the near future. Thank you again for sharing your experience, it is truly appreciated.

    Sincerely,
    Maria
    Sales & Catering Coordinator

    Maria R, Sales & Catering Coordinator at Fairmont Hotel Macdonald, responded to this review


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