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Fairmont Jasper Park Lodge


    Fairmont Jasper Park Lodge
 in Jasper
    Fairmont Jasper Park Lodge
 in Jasper

Reviews

TripAdvisor Traveler Rating:
5205 Reviews
Latest TripAdvisor Reviews

  • Overall a good choice for Japser but manage your expectations

    by brighton50 on 2019-09-21 03:06 am

    Despite the reviews we decided to stay here for 5 nights. Our room (in the main building) looked over the lake and had a large sunny terrace. The views are simply extraordinary. It is a lovely 45 min walk to Japser through the forest. The hotel has lots of lovely grounds and large terraces to sit out on and enjoy the views. It has a nice outdoor swimming pool. The service is very good. We found everyone to be friendly and helpful. The breakfast buffet is good too. The restaurants serve good food but are expensive. Yes the hotel is dated and the rooms do need an upgrade but there isn't a great choice of hotels in Jasper (take a look at the horrid motels along the main street in town). So when looking at the hotel on its own it does have some shortcomings, however when deciding where to stay in Jasper I think we made the right choice. My only issue is that they should make the extra charges clear when you book (especially for out of town tourists who are used to everything including tax being included in the rate). The "room tourism levy", "destination marketing fee", "resort charge" and taxes came to nearly C $200 per night!

  • Rodent infested rooms

    by Leanne C on 2019-09-19 07:25 pm

    I do love wildlife but when the rodents are running around your room and pooping in your suitcase I couldn't wait to leave here.

    I was also very disappointed with the dinner charge on my credit card. I spoke to the front desk on our first night after they required a credit card imprint that I wanted to pay our dinner charge with cash. I spoke to Eric on the front desk and asked him to call up our dinner charge so we could pay it and he said there was no charge showing. I then went back there the morning of our check out and asked Cathy if the charge had come up but she also said no charges were due. So I tried to pay this with cash twice but they had no record of it. Then I find out the following day that they have charged it to my credit card which I didn't want happening. It also looks as though they have charged me more than what I signed for. Not very happy with our experience here.

    Also you cannot fit 2 people in the bathroom at the same time. I was sitting on the toilet and nearly got knee capped by the door when my husband walked in.

    Rooms definitely need some renovation work. The location is beautiful but everything else was rather disappointing.

  • Worst Fairmont ever

    by azlari on 2019-09-19 06:26 pm

    We have stayed at other fairmont but no more. We stayed at jasper for 3 night. First night when we arrived on August 29th, room temp. was more than 82 degree. We opened all the windows, clipped the drapers open to make sure drapes do not hinder air circulation and used two fans to bring the temp lower.Temp/ never got below 78 degree. Because windows were open, noise from outside did not allow a very good sleep. Second night, when we came back from hiking, I washed myself and lied on the bed to do some reading and what a surprise, there was mouse who wanted to share the bed with me. After I notified the front desk about it, they promised to move me to a different room. I took more than 3 hours to find a new room and do the move. The room was of lesser level than what we reserved and all the evening was wasted.Our plans to go to town to have dinner was frustrated. I also realized that that there were mouse dropping in the bathroom day before when we checked in which we thought was dirt as we could not think of having mouse in the lodge.
    Next day, some management guy called me inquiring about my stay. His statement was, I heard you had some guest yesterday? To him a mouse jumping on the bed was just a joke. We were planning to visit banff and were thinking of staying at fairmont. No way.
    The hotel never offered to Comp or anything like it.They offered breakfast. Big deal.
    Hotel has nice location but you can enjoy the lake without staying and pay close to $500 a night.

  • Not just a Lodge

    by JayZZee on 2019-09-19 03:19 pm

    This lodge should be called a resort. Park your car in the lot because you will not need it. Beautiful location away from the main town of Jasper. Has everything one needs for a relaxing vacation. Golf... lake.. scenic walking paths.... great food & drinks.... helpful service staff. They take pride in their resort.

  • No rush to re book

    by johnwhite18 on 2019-09-19 03:08 pm

    No rush to re book next time we are in Canada ?? and we are coming back room was nice we the cabin in the grounds the big down side was the food and drinks well over the top for what you got/had in both price and quality on the second night we send the main course back the plate and food both stone cold ?


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