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Fairmont Jasper Park Lodge


    Fairmont Jasper Park Lodge
 in Jasper
    Fairmont Jasper Park Lodge
 in Jasper

Reviews

TripAdvisor Traveler Rating:
5001 Reviews
Latest TripAdvisor Reviews

  • Best Week of Our Lives!

    by Mitch H on 2019-06-18 12:18 am

    We recently had our wedding at the Jasper Park Lodge and it was beyond amazing. Absolutely everything that began to slightly go askew the Lodge swept in and made things flow smoothly.

    Managed to fit in a round of golf the morning of the wedding (my wife is amazing!) and the course was absolutely stunning. Not overly difficult or challenging by any means, but was it ever gorgeous.

    The shuttle driver, Paddy, went above and beyond and was essentially our wedding celebrity with all the guests raving over how great he was - even several days later.

    The coordinator that we had, Max-Peter, was also incredible and anything we requested as sorted out without delay.

    The room that we were staying in was amazing and situated nicely off to the side so we had privacy as well and we were able to host a gathering/welcome dinner the night before the wedding in the adjacent field (uncertain if that was technically permitted, but they let us do it and everything was perfect).

    Literally the only negative experience we had at the Lodge in our ~6 days there was on us - we lost our keys. The staff were fantastic in attempting to help us locate the keys and kept us in the loop on any search efforts through text message. We later found them behind a cabinet after doing some minor furniture-moving to see if they were in there somewhere.

    All in all, our wedding at the lodge was amazing and we fully intend to continue coming back to the lodge, probably yearly for our anniversary and any other time we can justify it to ourselves to spend some time in Jasper!

  • Historical Perspective

    by arthockey on 2019-06-16 10:59 am

    As a student I was a bellman at the Lodge 45 years ago. I returned to stay at the Lodge for the first time last week. I have several reviews on Tripadvisor and have never given a bad review, so I am not a chronic complainer. However in this case I must say I was sadly extremely disappointed.

    The Lodge has been an icon of the Canadian Rockies, one of the most beautiful settings in the world. Royalty has stayed there. I personally recall checking in the Defense Minister of Germany 45 years ago, among many other luminaries.

    Fairmont has destroyed the character of the Lodge. The service was terrible. When we arrived, we were greeted by valet parking. They parked our car while we waited for our room to be ready, This was 3:00pm, so waiting an hour for the room at that time of day was a bit odd but not a killer.

    When the room was ready, a bell hop drove us in our car to our cabin. (Historically no cars were ever allowed in the cabin area, a significant change to the character of the area). When we arrived at the cabin, the driver sat in the car and I had to tell her we had bags in the trunk. She popped the trunk for us and as I hauled the bags out she meekly asked if we needed help with our bags. I declined, and got no objection from her.

    I have travelled extensively and am aware of bell hop service in 5 star resorts. This was unacceptable. I compare this to the historical service offered in the past, and there would be no question. The bell hop would be handling the bags without question and set everything up for the guest in the room and explain all of the services and amenities of the room. In our case,the bell hop similarly, did not load the bags into the car on check-out. At the Lodge we wore suit jackets, dress pants and white shirt and tie. It was important that we came to work with clean, pressed clothes and dress shoes. The bell service is dressed in grey collared shirts with trousers that were not pressed and wearing black sneakers, some worn and torn.

    Similarly the dress of all of the services has gone from up-scale to casual, if not sloppy. Without going into excessive detail, many other aspects of changes to the Lodge reflect deteriorating standards. The bar that replaces the old elegant main lobby is unattractive and seems to be operated like a road-side tavern. There was a singer in jeans, a cowboy hat and guitar singing off-key one of the evenings that we were there. The general maintenance of the grounds was poor. In the lobby/bar, there were chairs that were faux leather. Several of these chairs had the surface vinyl peeled off significantly. I have pictures of these chairs and have showed to others who worked there in the same era that I did. They too were appalled that the Lodge could possibly have deteriorated to this degree,

    In the past room service and bell hops rode bicycles. It was part of the character of the place to see a room service waiter delivering the orders riding a bicycle while carrying the tray on their shoulder with one hand dressed in white. Now they deliver in a car. The first year I was there the tennis courts were clay, the next year beautiful hard courts were installed. It appears these courts have not been maintained over the past 45 years. The surface is faded, cracked and breaking up. This year a planetarium is plopped on the courts, so they are not usable. The effect of putting the Planetarium there is just crass. It looks like a poor attempt at cash grab.

    We stayed for four nights and spent $7,000 Cdn and played 2 rounds of golf. The golf experience was great, we rented clubs and they were of good quality and a full set. Our lakefront cabin was beautiful. The setting is spectacular. It is hard not to still love the place. But the cash grabs and serious deterioration of quality is terrible. Fairmont must be ashamed. We left JPL and went to the Empress Hotel in Victoria, also run by Fairmont. The care, service and overall upkeep and quality was 5 star, in comparison the Lodge was 3 star, with 6 star prices. We are now at Wickanninish Inn in Tofino. Again exceptional, a stark contrast the Lodge at Jasper.

    By speaking up, I can only hope the owners and management will restore the Lodge to its historical quality. It is hard to imagine that increasing prices and deteriorating quality is a good business plan.

  • Shabby

    by jane_blouin on 2019-06-16 09:37 am

    Jasper Park and Lac Beauvert are so beautiful and awe-inspiring that really, nothing could take away from the amazing, wonderful time we had here. However, the management of the Lodge was really shabby. We were paying $1300 per nite, and in the main lounge, the pleather chairs had all the plastic worn off. It would be low class for a college dorm room, let alone a luxury hotel. The decor in the lounge was tacky, and cluttered. There was no theme. It was so poorly designed/decorated. The staff were friendly, but we were left to schlep our own bags to and from our room. No one even offered to carry them for us. Everywhere we looked, there was inattention to detail that reflected a sense of neglect and decay. For the exorbitant amount of money we were paying, I would NEVER recommend anyone stay at JPL. However, I would definitely recommend everyone come to Jasper!!

    Owner Response
    Jane_blouin, we appreciate the time you took to provide feedback on your recent stay and are disappointed to hear your experience was not in keeping with the high standards we hold ourselves to. We are sincerely sorry for the inconvenience you experienced and would encourage you to speak with a member of our team, or our Manager On Duty, if at any point you are dissatisfied with your stay so we can immediately rectify the situation. If it would be convenient for you, please reach out to us at JasperParkLodge@Fairmont.com so we can connect you with a member of our management team to further discuss your stay. In the meantime, we will advise our teams of the deficiencies mentioned in your stay and we thank you for bringing this to our attention.

    FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this review

  • A different style of Fairmont, well suited to the area

    by JamesGOamaru on 2019-06-16 08:33 am

    After a very nice stay at the Fairmont in Banff, and a disappointing one at Lake Louise, I was not sure what to expect in Jasper. Happily for us, it was a return to form for the Fairmont group, made even better by the outstanding service we enjoyed here.

    Our arrival was smooth, despite a bit of a screw-up on the part of the people who organised our trip, and to make up for it (even though it was not their fault) the hotel upgraded our rooms. Unlike the hotels in Banff and Lake Louise, this one consists of cabin-style accommodations strewn about a large property along the shores of Beauvert Lake, with a central lodge-style building serving as reception, restaurants and shopping. My "cabin" was within short walking distance of the centre, but for those that are further, golf carts are available with drivers to shuttle you back and forth.

    The grounds offer ample opportunities for walks to enjoy the scenery, and there is the potential for wildlife sighting (a pair of loons had just had chicks emerge from their eggs when we were here).

    The highlight however has to be the personnel. We were meant to check out in the morning to catch the ViaRail train out of town at noon, but our train was delayed 8 hours so we camped out in the lobby waiting for a suitable time to leave for the station. During that wait we were well looked after by the staff, and were treated to soft drinks, even though the delay had nothing to do with the hotel. This was a level of hospitality that I did not expect, but that was extremely well appreciated, especially since my sister was feeling under the weather and needed a bit of looking after just then.

    Thank you to the people of the Fairmont Jasper Park Lodge for making the end of our Rocky Mountain holiday so enjoyable and memorable!

    Owner Response
    JamesGoamaru, thank you so much for taking the time to share your kind words. We are thrilled to read that you had such a wonderful experience with us and truly enjoyed all of the wilderness surrounding the property. We look forward to welcoming you back again soon.

    FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this review

  • Mr sachin agarwal

    by sachina546 on 2019-06-15 08:13 pm

    Excellent resort, excellent location, her manager shannon is excellent person, she treat every guest personally, she do everything from her hands to serve her guest, never seen such a hospitality in any hotel, every staff and manager of it are wonderful, really its one of the best property in world, amazing view, rooms, lake, mountains and amazing staff

    Owner Response
    Thank you so much for your positive comments, sachina546! We're thrilled to hear that you thoroughly enjoyed our hospitality! We look forward to welcoming you back again soon.

    FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this review


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