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Fairmont Jasper Park Lodge


    Fairmont Jasper Park Lodge
 in Jasper
    Fairmont Jasper Park Lodge
 in Jasper

Reviews

TripAdvisor Traveler Rating:
5326 Reviews
Latest TripAdvisor Reviews

  • Outdated and rickety lodging

    by BettyVocker on 2020-01-26 06:35 am

    Nothing about this Fairmont is upscale. For $340 we expected a lot more. Everything was rickety, falling apart, and dirty. Walkways in front of hotel/cabin entrances not shoveled and were very icy. Outdoor chairs not cleaned off despite it being a warm week and appropriate for outdoor use. As regular Fairmont customers this experience made my husband and I doubt our tendency to book a Fairmont hotel with the expectation of a true upscale hotel. Honestly Pocahontas cabins is way nicer and has a better view.

  • We want to return someday!

    by marionl40 on 2020-01-22 09:27 am

    My friends and I were lucky enough to have an upgrade and shared a newly renovated Ridgeline Cabin. It is beautifully done and has everything you could need, especially in the kitchen. We enjoyed it so much it was hard to leave the cabin and enjoy the rest of the facilities.

    However we also loved the pool and spa facilities and had so much fun on the outdoor ice rink. As an old figure skater, it was really great to have figure skates available to use as well as the standard hire hockey skates.

    My only constructive criticism is that we found batteries to the main TV remote and automatic bin to be flat. The heating to one of the bedrooms was not functioning correctly and there was also a bit of trouble with card access with several changeovers necessary.

    But what really stood out was that ALL the staff were absolutely exceptional and they deserve a 5 star review! Thank you guys.

  • An underwhelming, if not poor experience

    by steve_randomno on 2020-01-14 07:28 pm

    We stayed for one night on New Year's Day in a standard cabin.

    We've been to the Jasper Park Lodge restaurant and lounge a few times, but this was our first and probably our only stay.

    The resort has many cabins scattered around the grounds. We stayed in the basic cabin which was an 'adjoining room' to a larger cabin with poor noise insulation between the separating doors.

    The cabin was well appointed but had an odd layout that meant the TV was not comfortably visible from either the sofa or the bed. Whilst the only view was of the parked vehicles lining the road, the blinds on the windows on two sides of the small cabin provided almost no privacy. With the lights on and blinds closed, you could see almost everything in the cabin from outside. It felt like being in an odd shaped, well appointed goldfish bowl.

    We booked a basic cabin so were not expecting a scenic view (we were only there for a mid-winter night anyway), but the least we expect in a hotel of any modest standard is a functional room with a degree of privacy.

    It's worth mentioning that the resort was at full capacity.

    We attempted to take dinner in the main lounge. However, from the time we asked to be seated, to the time we were actually served some food was over two hours. The serving staff were completely overwhelmed. Everywhere was full of uncollected dishes, the floor was full of garbage.Service was down to the very essentials, so getting a second drink was an effort and forget about anyone refilling water glasses. We could see that it was best to play it safe and asked for burger and a flatbread which were worse than a mid range chain restaurant. 'Chaotic' best summarizes the atmosphere in the lounge.

    This is a review of the hotel, not the beautiful surroundings or Jasper itself. The only redeeming features of the experience was that the service in the rest of the hotel was very good despite it being at capacity, but that's what you expect from a luxury resort.

    In summary we arrived expecting a pleasant stay at an iconic luxury resort in an amazing setting, albeit at a busy time of the year. However, we left wishing we had just opted for a room in one of the many cookie cutter hotels in town.

    The resort really needs to find a better solution to accommodating guest's dining needs when the resort is at capacity as there are no alternatives other than getting a shuttle or taxi into town.

    Owner Response
    Thank you for taking the time to share your comments and concerns. Please allow us to sincerely apologize for the issues you encountered during your stay with us. We really appreciate you bringing the issues to our attention as guest feedback is the primary measure of whether we are meeting and exceeding the expectations of our guests. We would like to add that your experience is certainly not in keeping with the high standards we hold ourselves to and we are disappointed we missed the mark. If possible, we would appreciate if you could contact us at JasperParkLodge@Fairmont.com so we can gain better insight into the issues you describe and address them in the cabin you were staying in. We hope to have the opportunity to welcome you back to the lodge so we can offer you a true Fairmont experience.

    FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this review

  • Nothing else compares

    by MMK13304 on 2020-01-14 01:14 pm

    This is a perfect blend of rustic and modern luxury. Butler, why would we need a butler ? As it turned out , the butler team was extraordinary and took our stay to another level. They stepped in to help make new years fo our extended family extra special. Well done !

    Owner Response
    Allow us to thank you for choosing Fairmont Jasper Park Lodge for your recent visit to Jasper, and for taking the time to share such thoughtful and lovely feedback. We are so pleased to read about your memorable experience with our Butler team. We will be sharing your wonderful comments with the team. Thank you for taking the time to share your experience and we look forward to your next visit.

    FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this review

  • Fairmont Jasper = Luxury Suite is Great, Basic Room Not so Much

    by WorldWideTravel88 on 2020-01-11 04:42 pm

    We stayed at Fairmont Jasper two years ago but it was during summer and this time we returned in the winter for something different. It was the tale of two stays: crowded and full hotel during New Year at the beginning of our stay in the subpar entry level room, followed by a fantastic lakefront luxury suite and staff less overwhelmed and more available to provide service in the second half of our stay. Regardless of the room type, this hotel has activities for all tastes and for all ages - it's a big winter playground.

    Fairmont Jasper is about a 4-hour drive from Edmonton airport so not the easiest access but the remote location is part of the strength of the hotel. The resort is in Jasper National Park (UNESCO site) with lots of wildlife on the property and vicinity; even in the winter we saw several elks, caribous, and deers. The hotel property is huge with over 700 acres of land, a golf course, and it sits besides a lake with hiking trails in the area suitable for all seasons. There is also a large ice rink loop for skating and a heated outdoor pool right behind the main building. The winter activities center provides several kinds of equipment to hotel guests: snowshoes, skates, cross-country skis, fat tire bikes, etc.

    Because the first part of our stay was during New Year, the hotel was jam packed and there were no room types available other than the basic room. In our previous stay we had a junior suite which was fine particularly since the suite besides us was unoccupied so we had privacy. In contrast, having now seen the entry level room I am afraid it is not quite up to the level of Fairmont standards.

    To start with the positive, the room was of a decent size unlike some hotels where the basic room is cramped. The problem was not size - it was weak soundproofing. Fortunately we had a room at the end of a building so we only had one neighbor rather than two. However we could clearly them, even when they talked with a normal tone of voice. The bathroom was quite small, had the shower in the bathtub which I am not a fan of, it had low water pressure, and no bathrobes available in the room (only upon request) - more on that below.

    After a couple of nights we could move to our new room and the move was very smooth. When I called reception in the morning of the move they seemed to already be aware that we were changing rooms and they even knew our next room number. The bellman took care of our suitcases during the day which we had left in the previous room.

    The "luxury lakefront suite" makes you feel like it's a completely different hotel. First off those luxury suites are in the buildings at the far end of the resort so more private and less foot traffic outside. In addition they look more modern from the outside; they are probably a newer construction. The luxury suite is bigger and finished to a higher standard, not only compared to the basic room, but also compared to the junior suite we had two years ago. The bathroom was spacious, had a dual vanity, a stand-alone shower and a jetted tub besides it. Bathroom amenities are the standard Fairmont Le Labo products, but the luxury suite had the large version of bottles (90 ml) rather than the small ones (40ml) in the basic room. In the short hallway between the entrance and the bathroom there was a mini-fridge and a microwave, the latter of which was not in either the standard room nor the junior suite we had before. The bathrobes were also more fluffy in the luxury suite!

    The bedroom can be completely separated from the living room via sliding doors on the side of the room and there are also sliding panels in front of the bed which you can open if you want to see in the living room and have the view of the lake outside. The furniture is more upscale throughout and there is a large fireplace in the corner.

    In some hotels, I like having a suite upgrade but if I don't necessarily need extra space I am ok booking the entry level room and if I get an upgrade great, if not then fine too. At Fairmont Jasper my takeaway is different. The luxury suite is much better in so many ways that I would book this room type outright upon returning, it is well worth the premium over even the junior suites.

    Service during our stay was hit and miss. Part of the problem is that at the beginning of our stay the hotel was full and staff overwhelmed so I can partially give them a pass, but there were other problems which were unrelated to high occupancy.

    I find it strange for a hotel of this caliber that they don't have bathrobes in all rooms (especially in the winter) by default, rather than upon request. I called reception to ask for a couple bathrobes, after waiting a while, nobody came to the room so I called a second time and they apologized for being quite busy and said they would expedite my request. After waiting longer they still did not come so after about one hour I wanted to go to sleep; I called back to cancel the request and asked them to bring the robes in the morning instead. I put the do not disturb sign on the door and went to sleep. A while later someone from housekeeping came knocking at the door nonetheless, I ignored them and stayed in bed but they just would not let up and subsequently called me on the phone. After the call I got up and opened the door to get those infamous bathrobes, but the icing on the cake is that the bathrobes were both wet in some areas and would not have been usable even if I still wanted them that evening!

    Breakfast is above average relative to other Canadian Fairmonts. The a la carte menu has some interesting options but we stuck with the buffet. There was a significant spread of hot dishes including ham gratin, a couple versions of eggs benedicts, frittata, even the sausages were non-standard - I saw "chicken and apple" sausages. Fruit selection could probably be better - most of it was standard hotel fruits, and the other downside is that the restaurant seating arrangement was a bit tight so when going to the buffet you would have to sneak between chairs.

    We did not go to the gym; most rooms are scattered on the resort rather than in the main building which is fine in the summer, but in the winter you have to walk outside to go to the gym and change there. In the main building there is also a game room including shuffleboard, ping pong, electronic games, and billiards.

    Overall we had a good stay with lots to do on the resort, and if there was ever a hotel where I would recommend stretching the budget to book a premium suite it would be this one. The entry level room gets you a place to sleep on a nice resort with many activities but don't expect to be wowed by the room. The price premium to get a suite is not as high as many other hotels so next time we go there if there is availability for luxury suites, it will be our target. You get a bigger room, more upscale finishes, better soundproofing, and more privacy, in other words a 5* experience whereas with the basic room, the room itself struggles to reach 4* level and with deficient soundproofing sleep can be an issue - depends on neighbors. For us, the luxury suite is the way to have a fully enjoyable stay at Fairmont Jasper.

    Owner Response
    Thank you for taking the time to leave a thorough review of your stay at the lodge. We have made note of your comments and passed them along to the appropriate teams. Guest feedback is important to us as it ensures we are meeting the expectation, so we thank you again for providing your comments. We hope to welcome you back to the lodge again soon.

    FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this review


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