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Fairmont Le Montreux Palace


    Fairmont Le Montreux Palace
 in Montreux
    Fairmont Le Montreux Palace
 in Montreux

Reviews

TripAdvisor Traveler Rating:
1831 Reviews
Latest TripAdvisor Reviews

  • Disgruntled

    by Diisgruntled on 2019-06-12 011:57 pm

    The hotel is magnificent. I am however disappointed at the lack of their ethos of client service and going the extra mile. This morning I went for a training session in their gym, and upon arriving for breakfast at 9:45 was told that it is extra, although breakfast was included yesterday! Explaining this to the lady at the breakfast room was not possible, as she was adamant. It was very disappointing. I suppose the benefit is that my morning exercise will be more effective without extra breakfast calories. Based on this experience and the lady's forceful stance my company will not stay here again.

    Owner Response
    Thank you for taking the time to tell us about your experience at the Fairmont Le Montreux Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
    We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
    Sincerely,
    Michael Smithuis
    General Manager

    Michael S, Directeur général at Fairmont Le Montreux Palace, responded to this review

  • A luxury diamond in Montreux, Switzerland

    by minachrys on 2019-05-21 05:16 am

    First time I visited the hotel and it has exceeded all my expectations. The hotel is very luxurious and yet the staff are very friendly and always smiling and ready to help. The rooms are very good sized and beautiful and have all the necessities you need.
    The food and the restaurants at the hotel is amazing with many options and all very tasty.
    The spa and gym are also great they have everything you need, very clean and well looked after.
    Lastly the view from this hotel is what makes it so special. You can view the lake and the mountains and the greenery is beautiful. I would call it a luxury diamond in Montreux that maybe is a bit pricy but it is definitely worth it.

    Owner Response
    Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. I am delighted to read that you enjoyed your time with us and I have shared your kind words will all staff members, it is always gratifying to know that we have been able to please our guests. We are very much looking forward to welcoming you back to the Swiss Riviera.
    Kind regards
    Michael Smithuis
    General Manager

    Michael S, Directeur général at Fairmont Le Montreux Palace, responded to this review

  • Fantastic Location

    by 751amyl on 2019-05-19 04:28 am

    First time in Montreux. The weather in May this year was not warm enough however the hotel we stayed was very good. Especially the room we have was exactly facing the lake and mountains. Very close by the lake front you can walk around.The service is just right like all other Fairmont series hotels.

    Owner Response
    Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. I am delighted to read that you enjoyed your time with us and I have shared your kind words will all staff members, it is always gratifying to know that we have been able to please our guests. We are very much looking forward to welcoming you back to the Swiss Riviera. Kind regards Michael Smithuis General Manager

    Michael S, Directeur général at Fairmont Le Montreux Palace, responded to this review

  • Overrated

    by Loopieluke on 2019-05-18 08:49 am

    About the only thing this hotel had going for it was the location.
    My room was old and outdated with little to no connectivity for phones/computers etc. The walls were all scuffed and I was actually hugely dissapointed with all the hype around it. I have stayed in plenty of 3 star places that I would rate much better than this. Certainly not worth the money.

    Owner Response
    Thank you for taking the time to tell us about your experience at the Fairmont Le Montreux Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
    Sincerely,
    Michael Smithuis
    General Manager

    Michael S, Directeur général at Fairmont Le Montreux Palace, responded to this review

  • Beautiful hotel on an amazing setting

    by santamonica2006 on 2019-05-17 08:33 am

    I booked a stay at this hotel as a friend of mine used to stay there.

    It is very close to the train station and in front of the beautiful Lake Geneva. The property is very large. When you come in through the main door look at the right side to the wonderful staircase.

    The concierge desk is in front of you and to your left, the reception. The service was friendly and efficient. The lifts are located close to reception.

    The bedroom corridors are large. I was surprised to see maids trolleys on corridors as this is not so common anymore in other 5 star hotels, however this is not a criticism (the trolleys were not obstructing the corridor) just an observation.

    I strongly recommend a room with a view to the lake. It is just breathtaking and really worth it. Rooms are very spacious, well appointed and very well cleaned.

    Beautiful hotel on a beautiful setting. The trip from Geneva to Montreux was just scenic!

    Owner Response
    Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. I am delighted to read that you enjoyed your time with us and I have shared your kind words will all staff members, it is always gratifying to know that we have been able to please our guests. We are very much looking forward to welcoming you back to the Swiss Riviera. Kind regards Michael Smithuis General Manager

    Michael S, Directeur général at Fairmont Le Montreux Palace, responded to this review


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