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Fairmont Le Montreux Palace


    Fairmont Le Montreux Palace
 in Montreux
    Fairmont Le Montreux Palace
 in Montreux

Reviews

TripAdvisor Traveler Rating:
1862 Reviews
Latest TripAdvisor Reviews

  • Wonderful luxury

    by englishabdullah on 2019-08-21 12:32 am

    Wonderful luxury- we were really impressed with every aspect of our stay. Warm and friendly welcome and great service throughout. The room was spacious and had a great view - the only downside were a few maintenance issues like the bathroom door not fitting correctly! However, this did not detract from our stay. Breakfast was a fantastic selection which we really enjoyed each day and dinner at the MP's was one of the highlights of our stay. The hotel is in a great location and I would completely recommend it.

    Owner Response
    Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. I am delighted to read that you enjoyed your time with us and I have shared your kind words will all staff members, it is always gratifying to know that we have been able to please our guests.
    We are very much looking forward to welcoming you back to the Swiss Riviera in the not too distant future.

    Kind regards,
    Michael Smithuis
    General Manager

    Michael S, Gérant at Fairmont Le Montreux Palace, responded to this review

  • Just Aveage

    by Wilbur52 on 2019-08-18 07:55 am

    We recently stayed for 3 nights at this property which has been well maintained. The hotel lacks by not providing transportation to/from the train station. As well, the bar/restaurant on the mezzanine floor in the hotel is not open every night so other than the jazz cafe which is located in the main hotel building or the dinning room across the street you can not eat in the hotel. In addition, the reception/front desk staff seemed to lack training resulting in long waits. The best feature of the hotel was the doorman, who was of great help as the concierge was basically absent during the 3 days at the hotel.

    Owner Response
    Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace.I have taken good note of your comments regarding the reception and concierge staff and have immediately informed our Front Office Manager. I sincerely hope to welcome you again to show you the true service of Fairmont Le Montreux Palace.

    Kind regards
    Michael Smithuis
    General Manager

    Michael S, Directeur général at Fairmont Le Montreux Palace, responded to this review

  • A first class hotel overlooking Lake Geneva

    by Ian1238 on 2019-08-18 03:41 am

    Spotless rooms, great service, large rooms, excellent breakfast offering. Very high standard typical of Fairmont chain. Public transport close by - bus at front door and train a short walk. Highly recommended.

    Owner Response
    Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. I am delighted to read that you enjoyed your time with us and I have shared your kind words will all staff members, it is always gratifying to know that we have been able to please our guests.
    We are very much looking forward to welcoming you back to the Swiss Riviera in the not too distant future.

    Kind regards
    Michael Smithuis
    General Manager

    Michael S, Directeur général at Fairmont Le Montreux Palace, responded to this review

  • An icon gone stale

    by marioj912 on 2019-08-15 12:35 am

    Me and my wife stayed for almost two weeks in the hotel. We found that service is quite good but the hotel is quite old and needs a complete refurbishment.

    The restaurants are quite old and food not up to the standard of prices they are charging. Careful when you get into the shower because between very and cold is just a tiny bit of a turn of the knop.

    Owner Response
    Thank you for taking the time to tell us about your experience at the Fairmont Le Montreux Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
    At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence.
    We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

    Sincerely,
    Michael Smithuis
    General Manager

    Michael S, Directeur général at Fairmont Le Montreux Palace, responded to this review

  • Nice swimming pools

    by travel-blablabla on 2019-08-13 06:45 am

    As the hotel is an old palace, the place has an old charm which is nice but not faultless - for instance the lifts are a bit dated. I was quite impressed by the size of the place with long corridors and impressive annexes on the other side of the road. It must be quite a challenge to manage that place! However the main reasons why I would go back are the connecting swimming pools and the lovely garden. I walked the nice path along the lake and I do not think there are other places with large outdoor swimming pools on that side of the lake. It is really relaxing in summer to swim in such beautiful surroundings.
    The staff was friendly both at the spa and reception.

    Owner Response
    Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. I am delighted to read that you enjoyed your time with us and I have shared your kind words will all staff members, it is always gratifying to know that we have been able to please our guests.
    We are very much looking forward to welcoming you back to the Swiss Riviera in the not too distant future.

    Kind regards
    Michael Smithuis
    General Manager

    Michael S, Directeur général at Fairmont Le Montreux Palace, responded to this review


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Austria 08000706176
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