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Fairmont Miramar Hotel & Bungalows


    Fairmont Miramar Hotel & Bungalows
 in Santa Monica

Reviews

TripAdvisor Traveler Rating:
2908 Reviews
Latest TripAdvisor Reviews

  • I had the time of my life!

    by HeatherBThyName on 2019-10-23 12:18 am

    Wow! What an amazing experience at the Fairmont Miramar! My niece is a third grade teacher and I wanted to take her to the Fairmont in Santa Monica to get the rest & relaxation she deserves! We planned to stay for 3 nights during her Fall break. After a long 7-hour drive from Arizona, we were greeted by Yuhan at the front desk. He was so warm, personal & friendly that he immediately put us at ease! Yuhan was very informative, answering every question we had while giving some wonderful recommendations for us to do during our visit. His professionalism was outstanding...I can honestly say that he set the tone for our entire trip! We are so grateful for the gorgeous ocean-view room (on the top floor) that he set us up in! Everyday we enjoyed the most delicious in-room dining to the most spectacular view with the sun setting on the ocean! Staying at the Fairmont Miramar is like experiencing a piece of heaven! We enjoyed our vacation so much that we decided to add an additional night to our stay! Thank you for the memories, Yuhan, we are forever grateful!

  • A terrific getaway on a fantastic road trip

    by TheCircus01 on 2019-10-19 07:25 am

    We decided to take "The Great American Road Trip" from San Francisco to San Diego and return. We took highway 1, stopping along the way. One of the great highlights of our journey was our visit to The Fairmont Miramar in Santa Monica. We stayed three nights and enjoyed this mini resort in the heart of lovely Santa Monica. You are close to everything and able to enjoy the relaxing laid back atmosphere that makes for a great stay. The staff are top notch, with the Concierge staff rating a 10 out of 10! There is a great sense of friendliness, and a willingness to ensure that guests are comfortable. Minor issues were resolved quickly, professionally and with panache. This is the way a hotel should operate. We will be back!!!!

    Owner Response
    Dear TheCircus01,

    Thank you for staying at the Fairmont Miramar- Hotel & Bungalows. I am thrilled to hear that we were able to be such a wonderful part of your California Roadtrip!

    I will be sure to share your feedback with our staff as well as I am sure it will serve as great encouragement. We are always aiming for exceptional customer service and it is great to hear that we were able to provide you with such during your stay.

    We look forward to welcoming you back to The Miramar on your next stay!

    Warm Regards,

    Simran Hayer
    Guest Services Manager

    simranhayermiramar, Guest Relations Manager at Fairmont Miramar Hotel & Bungalows, responded to this review

  • Avoid!

    by Lisa C on 2019-10-17 05:39 pm

    When we checked in at 4:30 pm, the front desk clerk said he would upgrade us to an ocean view w/ balcony room since we were staying for 6 nights. The room and view were lovely until 9 pm rolled around and we were directly above the bar/nightclub that continued until 2 am! The music was so loud, we could feel the beat. I called front desk and they assured us that we would be moved in the morning. Well, at 3, our " new" room was finally ready. Even after telling me they would keep us in the upgraded tower, we were moved to the "old" building. Fairmont's are our favorite, but this one is tired and worn out and the front desk staff does not communicate! Ridiculous!

  • Visit was below expectations

    by floodplain on 2019-10-15 03:48 pm

    This was our last stop on a long trip in celebration of a major anniversary
    On check in we were greeted with news of a room upgrade. The reality was that it was a standard room, but with a partial ocean view!
    Breakfast was a la carte - we felt the choices were somewhat limited. The real disappointment came with our lunch on the last day. I ordered "summer berries", described as a mix of in season fruit. What I got was some sliced apple and a few strawberries. To be fair, on complaint the dish was replaced.
    The Fairmont Miramar is expensive and we felt did not give value for money. We will not be returning

    Owner Response
    Dear floodplain,

    Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services.

    I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

    Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Katy.Lee@Fairmont.com

    Best Regards,

    Katy Lee
    Director of Front Office

    katylee16989, Front Office Manager at Fairmont Miramar Hotel & Bungalows, responded to this review

  • Amazing Concierge Staff

    by William G on 2019-10-15 05:16 am

    I recently stayed at the Fairmont Santa Monica. Shortly after checkout, my wife realized that she left a valuable bracelet in the room safe. We immediately called the concierge, Daniela Ortiz. Daniela responded quickly and went right up to the room and recovered the bracelet. She sent it next day to my home across the country.
    Thank you Daniela! Great job!

    Owner Response
    Dear William G.,

    Thank you for staying at the Fairmont Miramar- Hotel & Bungalows. I am happy to hear that Daniela was able to recover your lost bracelet and have it sent to your home in such an efficient manner. I will be sure to share this review with her as I am sure it will serve as great encouragement!

    We hope to welcome you back to The Miramar on your next visit to Santa Monica.

    Warm Regards,

    Simran Hayer
    Guest Services Manager

    simranhayermiramar, Guest Relations Manager at Fairmont Miramar Hotel & Bungalows, responded to this review


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