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Grand Hotel Kempinski High Tatras


    Grand Hotel Kempinski High Tatras
 in Strbske Pleso
    Grand Hotel Kempinski High Tatras
 in Strbske Pleso

Reviews

TripAdvisor Traveler Rating:
781 Reviews
Latest TripAdvisor Reviews

  • Mixed feelings

    by TheWorldTravelerDUS on 2020-02-23 06:46 am

    First of all the location of the hotel is stunning as well as the architecture! During our stay we experienced different service encounters which where not always positive. Breakfast has a low quality for such an hotel. The products and service simply could have been better. Spa is beautiful and definitely a reason to come back! Bar visit was nice and a plus. Make sure to book the right room type otherwise there can be disappointments... However for the price paid it was not the quality expected...

  • Absolutely a Fairy Tale

    by Asahni88 on 2020-02-21 10:37 am

    The hotel is located in a most beautiful setting by the lake which i. winter is a frozen lake to experience walking on the lake and rest of the year enjoy paddle boating or walking around the lake.

    The hotel checkin is one of the best of kempinskis collections smooth and quick. The hotel has everything you can imagine like in a castle. Such as a library, cigar room, piano, indoor pool with chandeliers, incredible spa, pool table, majestic breakfast area with lavish breakfast. Telescope for stargazing.

    Customer service was incredible and the team in red was always there to help with everything that's needed.

    A very memorable place.

  • I expected more..

    by amitty2020 on 2020-02-02 07:07 am

    After reading all the great reviews, I was really excited to visit the Kempinski hotel. My expectations were really high especially because of the high price for the accommodation and services in general. Although the location is really good, to be honest, I will probably not come back to this hotel.

    + The rooms and hotel, in general, was clean.
    + The reception staff and porters were nice
    + View from SPA is beautiful

    - Breakfast service on a lower average level
    - Unfriendly waitresses - no smile at any moment!!! you feel like they are upset that they have to serve you
    - Hotel is presented as a "Luxury" but I didn?t have that feeling (maybe only when looking in the menu prices..)

    Owner Response
    Dear Amitty2020, thank you for sharing with us your opinion after your recent stay at Grand Hotel Kempinski High Tatras. Your positive comments for very nice reception staff and porters are very much appreciated. Furthermore, we are delighted to read that view from Zion Spa Luxury is beautiful. We use to say that in some cases is just one look towards the untouched nature of High Tatras mountains healing procedure by itself. We deeply apologize for inappropriate behaviour of unfriendly waitresses during the breafkast service which is not in line with our European philosophy of luxury hospitality. Dear Amitty 2020, you are very welcome to visit us again in near future. Best regards, Kathrin Noll, General Manager

    knad111, General Manager at Grand Hotel Kempinski High Tatras, responded to this review

  • Beautiful weekend in beautiful Hotel

    by ludmikrama on 2020-01-27 05:53 am

    As a Black Member, I know staff, hotel and services as well. What I really appreciate is the quality of services. Very kind staff, optimistic, very helpful.
    Most of all we like dinners in the Grand restaurant. The choice of dishes in not so wide, but very imaginative, full of good taste. Perfect, great:)
    The whole atmosphere in the hotel is unique as well.

    Owner Response
    Dear Ludmikrama, thank you for sharing with us your feedback after recently having visited Grand Hotel Kempinski at High Tatras. Your review as Black member Discovery, with a feeling of full satisfaction means a lot to us. Furthermore, your warm words for very kind, optimistic and attentive hotel staff is highly appreciated. Dear Ludmikrama, we look very much forward to your return to unique location on the shore of Strbske Pleso lake. With best personal regards, Kathrin Noll, General Manager

    knad111, General Manager at Grand Hotel Kempinski High Tatras, responded to this review

  • Four years in a row and nothing changed!

    by Dick Richard B on 2020-01-21 08:05 am

    For the fourth year in a row we spend the Christmas days in this hotel. Sure, it is a luxury accommodation, nice service, great spa etc. Nothing to complaint. But.... the furniture is about ten years old and some items shows that. Breakfast is great but the menu for dinner is very specific and there are not many items teenagers like except a hamburger for 72,00 Euros (!). Creativity is not the main goal as four years in a row there is the same harp player playing during Christmas dinner as well the folklore performance in the lobby. The GM is polite but not very friendly and is not shaking hands or introducing herself.

    Owner Response
    Dear Dick Richard B, thank you for your time that you spend to share your feedback with us. We are very pleased that you return to our property already for fourth visit during Christmas time. Thank you for nice comments in regards the wide variety for breakfast buffet, luxury accomodation and nice service provided by attentive and dedicated people. It is true, that we do have available harp player during serving Christmas dinner together with folklore group performing in the main hotel lobby, as this is certainly the tradition which we respect during the Advent time. We look forward to your return back to mountain romance of High Tatras. Best regards, Kathrin Noll, General Manager

    knad111, General Manager at Grand Hotel Kempinski High Tatras, responded to this review


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International Numbers

Austria 08000706176
Belgium 080081830
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Germany 8007241217
Ireland 1800995320
Italy 800979444
Netherlands 08000200956
Norway 80054304
Spain 900814719
Switzerland 0800001798
UK 8009179622
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