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Grand Hotel Kempinski High Tatras


    Grand Hotel Kempinski High Tatras
 in Strbske Pleso
    Grand Hotel Kempinski High Tatras
 in Strbske Pleso

Reviews

TripAdvisor Traveler Rating:
781 Reviews
Latest TripAdvisor Reviews

  • One of the best hotels in Slovakia

    by Matej H on 2020-02-24 06:08 am

    This hotel is definitely one of the best hotels in Slovakia. The location right next to the beautiful lake Strbske pleso is amazingly beautiful and also convenient for exploring the rest of the High Tatras. Beautiful historic buildings reconstructed for the needs of a modern hotel. Perfect SPA & wellness center with pool and relaxation area with stunning views. Rooms are perfect - all you ever need. The breakfast is served in the Grand Restarant, a vast old style room with high ceilings. The buffet is generous and there is something for every taste. Omelettes, scrambled eggs or pancakes made to order. Definitely recommend to everyone and will be back this winter again.

    Owner Response
    Dear Matej H, thank you very much for wonderful personal feedback after your return from Strbske Pleso. We are pleased to hear that you appreciate wide variety of breakfast buffet where our guests may choose out of more than hundred items of traditional and local specialties. Furthermore, thank you for additional positive remarks for stylish Grand Restaurant, beautiful charming and well equipt hotel rooms or cozy Zion Spa Luxury from where just one look towards mountain panorama is sometimes a healing procedure itself. Dear Matej H, we look very much forward to your soon return visit back to mountain fairy tale of Grand Hotel Kempinski at High Tatras. With best personal wishes, Kathrin Noll, General Manager

    knad111, General Manager at Grand Hotel Kempinski High Tatras, responded to this review

  • Mixed feelings

    by TheWorldTravelerDUS on 2020-02-23 06:46 am

    First of all the location of the hotel is stunning as well as the architecture! During our stay we experienced different service encounters which where not always positive. Breakfast has a low quality for such an hotel. The products and service simply could have been better. Spa is beautiful and definitely a reason to come back! Bar visit was nice and a plus. Make sure to book the right room type otherwise there can be disappointments... However for the price paid it was not the quality expected...

    Owner Response
    Dear TheWorldTravelerDUS, thank you for your time to share your personal experience after recently having visited Grand Hotel Kempinski High Tatras. We are pleased to see that you spent a fantastic time at unspoiled nature of High Tatras mountains. Furthermore, thank you for the compliments in regards the detailed architecture and beautiful Zion Spa Luxury, which is worth to return. You may address your room preference directly to the front desk staff where my colleagues will do the utmost up to guest satisfaction. We do believe we are able to prove you better durin your future visit at Strbske Pleso. With best regards, Kathrin Noll, General Manager

    knad111, General Manager at Grand Hotel Kempinski High Tatras, responded to this review

  • Absolutely a Fairy Tale

    by Asahni88 on 2020-02-21 10:37 am

    The hotel is located in a most beautiful setting by the lake which i. winter is a frozen lake to experience walking on the lake and rest of the year enjoy paddle boating or walking around the lake.

    The hotel checkin is one of the best of kempinskis collections smooth and quick. The hotel has everything you can imagine like in a castle. Such as a library, cigar room, piano, indoor pool with chandeliers, incredible spa, pool table, majestic breakfast area with lavish breakfast. Telescope for stargazing.

    Customer service was incredible and the team in red was always there to help with everything that's needed.

    A very memorable place.

    Owner Response
    Dear Asahni88, thank you for your heart - warming words about mountain romance of Grand Hotel Kempinski, located directly in the heart of protected Tatra National Park. Furthermore, we are pleased to read that you were pampered like a prince in a castle by attentive and professional hotel personnel. We look forward to your soon return to majestic High Tatras for another life time unique moment. With best personal wishes, Kathrin Noll, General Manager

    knad111, General Manager at Grand Hotel Kempinski High Tatras, responded to this review

  • I expected more..

    by amitty2020 on 2020-02-02 07:07 am

    After reading all the great reviews, I was really excited to visit the Kempinski hotel. My expectations were really high especially because of the high price for the accommodation and services in general. Although the location is really good, to be honest, I will probably not come back to this hotel.

    + The rooms and hotel, in general, was clean.
    + The reception staff and porters were nice
    + View from SPA is beautiful

    - Breakfast service on a lower average level
    - Unfriendly waitresses - no smile at any moment!!! you feel like they are upset that they have to serve you
    - Hotel is presented as a "Luxury" but I didn?t have that feeling (maybe only when looking in the menu prices..)

    Owner Response
    Dear Amitty2020, thank you for sharing with us your opinion after your recent stay at Grand Hotel Kempinski High Tatras. Your positive comments for very nice reception staff and porters are very much appreciated. Furthermore, we are delighted to read that view from Zion Spa Luxury is beautiful. We use to say that in some cases is just one look towards the untouched nature of High Tatras mountains healing procedure by itself. We deeply apologize for inappropriate behaviour of unfriendly waitresses during the breafkast service which is not in line with our European philosophy of luxury hospitality. Dear Amitty 2020, you are very welcome to visit us again in near future. Best regards, Kathrin Noll, General Manager

    knad111, General Manager at Grand Hotel Kempinski High Tatras, responded to this review

  • Beautiful weekend in beautiful Hotel

    by ludmikrama on 2020-01-27 05:53 am

    As a Black Member, I know staff, hotel and services as well. What I really appreciate is the quality of services. Very kind staff, optimistic, very helpful.
    Most of all we like dinners in the Grand restaurant. The choice of dishes in not so wide, but very imaginative, full of good taste. Perfect, great:)
    The whole atmosphere in the hotel is unique as well.

    Owner Response
    Dear Ludmikrama, thank you for sharing with us your feedback after recently having visited Grand Hotel Kempinski at High Tatras. Your review as Black member Discovery, with a feeling of full satisfaction means a lot to us. Furthermore, your warm words for very kind, optimistic and attentive hotel staff is highly appreciated. Dear Ludmikrama, we look very much forward to your return to unique location on the shore of Strbske Pleso lake. With best personal regards, Kathrin Noll, General Manager

    knad111, General Manager at Grand Hotel Kempinski High Tatras, responded to this review


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Austria 08000706176
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Germany 8007241217
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UK 8009179622
Book by Phone: +1 866 670 3764
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