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Grand Hotel Tremezzo


    Grand Hotel Tremezzo
 in Lake Como Tremezzo
    Grand Hotel Tremezzo
 in Lake Como Tremezzo

Reviews

TripAdvisor Traveler Rating:
1419 Reviews
Latest TripAdvisor Reviews

  • Wonderful hotel, beyond 5 stars

    by MsP411 on 2019-11-13 03:28 am

    We visited to celebrate my husbands birthday. The reception staff could not have been better. They remembered on our arrival to wish him a happy birthday, they ensured we had a lovely room after we requested a change. And we were given a birthday cake and Prosecco which was a lovely touch.

    The actual hotel is gorgeous, the pools are great, the spa is lovely as is the sauna with an amazing view. We spent time in the indoor pool (heated to 28 degrees) and the heated outdoor pool, both are lovely. Housekeeping were lovely and excellent. Breakfast is vast and fantastic with a wonderful view, service was very good, only one lady who seemed to be the manager (long brown hair ponytail, short in height) was less friendly and we heard her on numerous occasions telling off the other waiters in an aggressive tone which seemed unnecessary. Everyone else was fantastic.

    My main criticisms for the hotel are regarding the bar. The live music in the bar at night was poor, it was a man singing to a backing track on a keyboard. It felt like something you find at a 3 star hotel. It was not in keeping with the hotel and felt tacky for a 5 star. They should just have acoustic or solo piano or saxophone. Get rid of the backing track! This musician was more than capable of doing that which would have been more tasteful.

    The other issue we had with the bar was that the manager stopped me and my husband from having our complimentary Prosecco bottle (provided by the hotel) in the hotel bar. We found this ridiculous given we were given the bottle as gift from the hotel for his birthday yet we were told we can't drink it in the bar. Particularly odd given the bar only had 3 tables in use. It was empty! The manager told us the Prosecco is meant to be drank in our room. We then asked to drink it in the lounge as it was my husbands bday. Which the manager allowed. He then must have realised how absurd and petty he was being because the place was empty. He then tried to make up for it by giving a dessert with a candle. Overall we found the experience frustrating, and the bar incredibly pretentious.

    The weather was mixed in mid October. Sunny some days and rainy a few days. But the place is still beautiful and lake como is lovely and quiet yet everything is still open. We took a ferry to neighbouring towns (Varenna and Bellagio) easy to use and still runs in October just less regularly. Tremezzo town is small and we ate dinner there once, I preferred the neighbouring towns mentioned above due to the wider variety of restaurants.

    Can't recommend this hotel enough. It is expensive but worth it for a special occasion as it's worth the price.

    Owner Response
    Dear MsP411,

    We appreciate that you have chosen Grand Hotel Tremezzo for your holiday.

    I am pleased to know that you appreciated our location and facilities, which provided you a memorable experience. Your review is a great reward for our daily commitment in delivering experiences.

    We apologize for the areas that you have mentioned which did not meet your expectations.
    We have met with our Management Team in order to discuss your concerns further since it is only through our Guest feedback that we may continuously improve.

    I would like to extend my sincere gratitude for your trust in us and we hope to have the pleasure of welcoming you back.

    Sincerely,

    Valentina De Santis
    CEO
    Grand Hotel Tremezzo, Lake Como

    Valentina_De_Santis, Proprietario at Grand Hotel Tremezzo, responded to this review

  • Piece of art

    by sheikhaaldalgan on 2019-11-06 011:40 pm

    Grand hotel tremezzo in lake como is a piece of art. It was a palace & then converted into hotel. Staff are very friendly & helpful. Breakfast buffet is variable & suits all people. The view from the room was amazing. From there fairy acn be taken to bellagio & verrena islands. Some other tours like hollywood tour is also available. Stay there is very relaxing

    Owner Response
    Dear sheikhaaldalgan,

    Thanks so much for your kind review and for choosing us for your holiday on Lake Como!

    We are so pleased to read that you had a memorable stay with us and we look forward to your next visit.

    Sincerely,

    Valentina De Santis
    CEO
    Grand Hotel Tremezzo, Lake Como

    Valentina_De_Santis, Proprietario at Grand Hotel Tremezzo, responded to this review

  • Not as Grand as it used to be

    by Gabywiz on 2019-11-05 07:44 am

    We had been so looking forward to returning to the Tremezzo after seven years, but was sadly disappointed to find it had changed, and not for the better. The staff seemed without proper management, with the exception of the parking crew (Louis etc.) & Manon, whose exceptional service and cheerful disposition was outstanding (she surely deserves a promotion), but otherwise, some of the waiting staff particularly were surly and without genuine warmth. We sorely missed Dario, the former Maitre'D, who has sadly moved on, but whose presence made sure the restaurant ran with smooth precision and his friendly professionalism was infectious and was reflected in the staff. The room (Lake View Deluxe) was in effect a small suite, with dual aspect being on the corner, a spacious and beautiful bathroom, a wardrobe each, comfy bed, and was a delight. We had a table booked for La Terrazza restaurant for a birthday/anniversary (of which they knew), but no effort was made to celebrate this. A lacklustre meal followed (unworthy of Michellin and a purported 5* restaurant, average wines, zero ambience, and waiting staff that seemed disinterested and mechanical. A total reversal of what we experienced before, and in line with other guests' experiences of woe and worse, it really was a shame. We would not have dined here again had we been staying longer, something that was repeated to us by others. The breakfast here is legendary, well it was, it seems average now, choice is good but now geared towards the American tourist (of which there were many!), the only buffet eggs available were scrambled, unlike before where a chef in the restaurant cooked your eggs any which way you wanted). Now, it's a special order of EUR17 for anything other, audacious when you are paying in excess of ?1000 per night! The wine bar was far better, with knowledgeable and enthusiastic staff, good wine & food, great atmosphere. The spa was average, costly treatments that were not up to standard, let alone having to pay excessively for! The indoor pool was okay, with hot tub outside, but all the lounging chairs were taken so there was nowhere to sit. We asked for our car keys to retrieve something we had left in there, and was told they would be sent to our room (why they couldn't be fetched or brought to the reception was beyond us). An hour later, they still hadn't arrived, so we phoned down to enquire. 30 minutes later, someone bought us up a can opener(!!), so we visited reception and told them of the incident, which amused them no end. It did not amuse us however. We ended up having to go downstairs and get the keys ourselves, some 2 hours after first asking for them. I do hope the owners of the Tremezzo, such an illustrious hotel, listen carefully to guests' comments and get things in order, to make the hotel worthy of it's 5* it purports to have. It really is only worth 4* at best.

    Owner Response
    Dear Gabywiz,

    Thanks for dedicating your time to post a feedback on your stay with us!

    I read your review and immediately shared it with the departments that did not meet your expectations. We are all very sorry that you did not receive the attention you deserve and expect.
    Please allow me to express my sincerest apologies for the challenge you have encountered but thanks for sharing with us your comments since this help us to constantly improve.

    I really hope you will give us a second chance since our aim is to make our Guests' stay memorable experiences.

    Please count on me for your future reservations.

    Sincerely,

    Valentina De Santis
    CEO
    Grand Hotel Tremezzo, Lake Como

    Valentina_De_Santis, Proprietario at Grand Hotel Tremezzo, responded to this review

  • More than 100 years

    by alessandrofL127YD on 2019-10-27 02:14 pm

    This beatiful palace was built in 1910 , so more than 100 years its thousands of lights shine since then on the waters of the lake.
    Many foreign guests, especially Americans, we were the only Italians present
    Our stay in this hotel was wonderful.

    Owner Response
    Dear alessandrofL127YD,

    Thanks for this kind review and incredible words on our property!

    We cannot thank you enough for staying with us and we all look forward to your next visit to our little corner of paradise on the lake.

    Sincerely,

    Valentina De Santis
    CEO
    Grand Hotel Tremezzo, Lake Como

    Valentina_De_Santis, Proprietario at Grand Hotel Tremezzo, responded to this review

  • Fantastic!

    by Kathleen A on 2019-10-21 02:19 pm

    This hotel is outstanding! The service was amazing.; the staff always had a smile, responded to every question and accommodated our every request. The breakfast was incredible. The view was awesome. The room was tastefully appointed and comfortable.There were three different pools with three different temperatures. The grounds were lovely. It was a an excellent hotel to experience the magic of Lake Como!
    .

    Owner Response
    Dear Kathleen A,

    Thanks for staying with us and for your words on our facilities and staff! We are glad that you also liked our breakfast and the hotel grounds.

    We all look forward to welcome you back for another amazing stay on Lake Como!

    Sincerely,

    Valentina De Santis
    CEO
    Grand Hotel Tremezzo, Lake Como

    Valentina_De_Santis, Proprietario at Grand Hotel Tremezzo, responded to this review


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