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Grand Hotel Villa Igiea Palermo - MGallery by Sofitel


    Grand Hotel Villa Igiea Palermo - MGallery by Sofitel
 in Palermo
    Grand Hotel Villa Igiea Palermo - MGallery by Sofitel
 in Palermo

Reviews

TripAdvisor Traveler Rating:
1895 Reviews
Latest TripAdvisor Reviews

  • Elegant hotel

    by NYCSBH on 2019-03-16 07:02 am

    Palermo can be a bit busy . This hotel is a real oasis of elegance and tranquillity . It is a cab ride away to much of Palermo but you may be glad to be just in touch and hey have the water and the sun . I liked the deluxe sea view room . This hotel I s in it's own right an attraction . The public rooms art nouveau . The gardens are lovely

  • Beautiful historic hotel in Palermo with views of the harbor and away from city noise

    by DAPJr112 on 2019-03-03 10:03 am

    We picked the Hotel Villa Igiea for its parking facilities, but were pleasantly surprised to find it so lovely and quietly enjoyable. Our room overlooked the harbor and we enjoyed sitting and watching the harbor traffic from our room. The hotel also had spacious gardens with benches for walking/sitting as well as a terrace for afternoon tea, drinks or dining. With its high ceilinged long corridors that are hung with historic photographs, it's a true grand old hotel that is definitely on my "return list". For those worried about access to central Palermo, there is a shuttle from the hotel (note that the driver keeps to a strict schedule and does not do drop-offs outside his assigned route). However, if you don't want to take a shuttle, there's a taxi stand by the hotel that usually has cabs waiting. Again, breakfast was included in our booking package, and this was in the hotel's glass enclosed dining room that can be opened to the outside - very pleasant! I understand that the hotel is being renovated, hopefully its charm will be retained!

  • 5 star Dog Kennel.

    by HonestReviewer912 on 2019-02-21 07:19 am

    The hotel is not close to the ciity centre and when I walked down the road to see what was around. I wa# told not to go there as it's unsafe. The hotel room was booked by Ormina Tours as we took their tour around Sicily. ( it's cheaoer to book driver.guide yourself) What we were told and paid for and what we were supposed to get was completely different from what we ended up with. ( Ripped off) Only one of our couples received a lovely room which was a garden room down the corridor from reception. The other 2 couples ended up on the 3 rd floor in the smallest rooms in the whole hotel make sure you don't get room 319 in particular. It was facing half the hotels ugly part of the building and the road bend. At 5 am in the morning we were all woken by road works. While looking out the window to see what the noise was about, we noticed holes in the dirty net curtains under the heavy ones tied back. We did try to change rooms but they said there were all taken up. Load of Rubbish! Many guests were checking in after we arrived and the couple travelling withus received the better room and arrived much later than we did, so why couldn't reception gives us their room and put them in ours. From now on I'll be taking photo or asking tour companies to show photos of the hotel rooms we are paying for and getting. I'm sick of paying 5 star money for 3 star accomodation. The surroundings of the hotel are lovely. Room we had should be for a single person, We have travelled the world and room 319 was definitely not a 5 star room......shame on the hotel chain for ripping ppl off. Receptionist was abrupt and rude. I would recommend getting something closer to the centre. This is more for those who wish to lazy at the pool. Nothing much to do on the property. They have a shuttle bus, but you must book a time to leave and return. We just caught a taxi...who knows what time you wish to return after sightseeing. Good luck!

  • Impressive Palazzo

    by SibylleZM on 2019-01-19 09:07 pm

    Beautiful historical building with a nice and elegant garden area. The rooms are dated and would need a serious refurbishment and renovation. Breakfast on the outdoor terrace is nice and gives you a feel of the old times.

  • The ghost of 19th century hotel - a scam

    by Relax10368040183 on 2019-01-15 10:43 am

    We stayed 3 nights at the hotel, in of their suite. We wanted to treat ourselves for Christmas, and given the extremely expensive price of the room, we expecting an incredible experience.It was not at all a special moment, on the contrary. We feel we have been cheated and have the impression of being victims of a scam. Here is a list of all the problems we have encountered:- the curtains in the main room do not close properly so we were woken up by the sun (we asked a couple of times for help, but nobody was able to do so). The least you expect in a hotel room is to be able to sleep.- The curtain plastic string has held together with black tape (how is this possible in a hotel room priced at several hundred dollars per night?)- the door of the bathroom did not close properly- the door between the two parts of the suite squeaked everytime we opened / closed the door- the kettle did not work- the telephone did not work! We could not call the reception from our room- the bathroom had no modern ventilation system- mold has started to develop on the shower walls- the faucets are oxidised, with some parts missing- At the price of the room, any customers would expect a luxurious modern bathroom, instead, the bathroom of the suite seems to have been refurbished decades ago.- at breakfast, we were served little round breads which were hard and dry. They seemed to be 2 or 3 days old. I cannot understand how such an awful experience, priced at such outrageously expensive prices, can be offered by a hotel member of the Sofitel group.We send an email to the hotel management detailing what is written here. We never heard back - but that did not suprise us: nobody seems to manage the hotel.


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