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Hacienda el Carmen Hotel & Spa


    Hacienda el Carmen Hotel & Spa
 in Ahualulco de Mercado
    Hacienda el Carmen Hotel & Spa
 in Ahualulco de Mercado

Reviews

TripAdvisor Traveler Rating:
196 Reviews
Latest TripAdvisor Reviews

  • A beautiful hacienda in a stunning location

    by DLB12345 on 2019-02-05 04:22 am

    Hacienda el Carmen is one of the most beautiful and well-preserved haciendas we have ever visited. The grounds are beautiful, with geese and peacocks running around, a functioning aqueduct, a pool, horses and bicycles. There is an extensive bicycle path which passes very near to Hacienda el Carmen. The rooms are sumptuous, the food is delicious, and the staff is friendly and helpful. There is an extensive organic farm that is associated with the hacienda, and we highly recommend the one-hour tour.

    Owner Response
    Dear Mrs. Diana
    We appreciate your comments, all the staff of Hacienda El Carmen are very happy because your stay was very good.
    We hope to receive you soon so that you can enjoy again the kindness that nature gives us in this magical place

    Best regards
    Concierge

    HaciendaElCarmen, Director de Recepción at Hacienda El Carmen Hotel & Spa, responded to this review

  • Perfect for a special event

    by chrystallaurel on 2019-01-07 06:18 pm

    I stayed 2 nights during the month of December for my 10 year wedding anniversary. We rented the library for a simple church service and they helped arrange the chairs. They coordinated my flowers and bouquet. The reception meal was tasty. They also helped coordinate the trio during our meal. The hotel was clean and staff was friendly. I'm very grateful for making our event stress free.

    Owner Response
    Dear Mrs. Chrystal

    At Hacienda El Carmen we are very happy to be part of your important day.
    All staff is aware of your good comments, which fill us with satisfaction.
    We wait for you soon to continue enjoying the beautiful experience that Hacienda El Carmen gives us.

    Best regards
    Concierge

    HaciendaElCarmen, Director de Recepción at Hacienda El Carmen Hotel & Spa, responded to this review

  • Beautiful property, friendly staff, ok food- will definitely be back!

    by Kristen E on 2018-09-06 11:26 am

    I booked 2 rooms for one night for me and my husband, 1-year old, and my mom. The property is absolutely stunning. The suites we booked were a good size and very comfortable. The only problem with my suite (Dona Emilia) was that it had 2 steps dividing the sitting area from the bedroom, which was a little dangerous for my walking 1-year old, but we were relieved to be in the row that had air condition. My mom's suite Don Pedro was just off the restaurant and the lock was broke, so she had to change rooms ( the doors to the rooms are VERY difficult to open, my husband did it for me). First staff gave her a tiny room, not a suite, that was very hot without a/c. Then she changed for Dona Amparo, a lovely suite with a breezy window (but no a/c); her only complaint was the tarantula she found in her room right before going to bed. The hotel should have a/c in all rooms- it is a bit cheap to only offer it in a few, especially when my mom and I paid the same rate. The staff were very nice, and staying in a place with such old-world grandeur that was so welcoming to my toddler was refreshing- my toddler had so much fun exploring the grounds. Staff was not very knowledgeable of the local area- we wanted to go to Guachimontones and were told it was open until 7pm, when we arrived, it was closed (closed on Mondays only). At least it was only a 10 min drive, but still annoying as getting in and out of the property takes some time waiting for staff to open the gate. The restaurant was so-so. We really loved breakfast all around. However, the restaurant hours are not very accommodating to travelers with young children, especially in such a remote destination. Lunch is served from 2pm until 4:30pm. Then dinner is not served until 8pm to 10pm. We ended up having an early dinner at 4pm- the menu options are very limited and mediocre, maybe the dinner menu is more extensive? I will probably try to eat elsewhere next time. My baby was asleep by 8pm and I had the do not disturb sign hanging, but staff still called my room at 9:30pm to see if I was going to eat dinner in the restaurant. Luckily, my baby did not wake up, but really, staff should leave rooms undisturbed and confirm at check-in if guests will eat dinner. These were just hiccups; overall we had a great time and hope to come back soon to try out the spa.

  • In Guadalajara, go west a little and enter a fantastic world

    by scott c on 2018-03-04 10:29 am

    I've written about this place before. It just keeps getting better. Simple, old world Mexico with incredible service, good food and GREAT service.
    The draw here is combination of service and the old world charm that this old, old hacienda combines.
    Very good prices, and an experience that you wont find anywhere else.
    IF you need a T.V. And a telephone in your room, this is the wrong place for you.
    This will take you away from your normal world, and transport you to another dimension.
    Dont miss it

    Owner Response
    Dear Scott!!!
    Muchas gracias por sus comentarios, ser? incre?ble verlos de nuevo en Hacienda El Carmen

    Saludos cordiales

    Concierge

    HaciendaElCarmen, Director de Relaciones con Clientes at Hacienda El Carmen Hotel & Spa, responded to this review

  • Marvelous week

    by J B on 2018-02-21 05:59 pm

    The service was excellent at all levels---reception, restaurant, bar, spa! The rooms vary, I would suggest a Grand Master Suite or better. The Hacienda is located at the end of a short lane. The grounds and general setting are magnificent, including views of a towering volcano. We enjoyed one of the best spa experiences of our lives. A group from Guadalajara treated us to a passionate and powerful dance that was much more than a straightforward flamingo. We will be back.

    Owner Response
    Dear J B!!!
    Ser? un gusto recibirles nuevamente en Hacienda El Carmen, los esperamos!!!

    Saludos cordiales

    Concierge

    HaciendaElCarmen, Director de Relaciones con Clientes at Hacienda El Carmen Hotel & Spa, responded to this review


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Book by Phone: +1 866 670 3764
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