Hamilton Princess & Beach Club, A Fairmont Managed Hotel
Reviews
TripAdvisor Traveler Rating:
1511 ReviewsLatest TripAdvisor Reviews
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A fantastic Visit
We stopped here for an impromptu celebration and the service from start to finish has been amazing!! The front wait staff bringing us to our table were very considerate and aware of all the new social distancing protocols but they have not lost their amazingly friendly attitude! We were seated (with our reservation) to a lovely new patio seat and our servers, Marilyn and Julius were so attentive, sweet and on point! They had their masks on, gave us little bags for our masks and made sure to make us feel safe! The manager, Natasha Robinson even walked over to make sure we were comfortable and was just such a treat to talk too!
I am going to give an amazing shout out to Marilyn for her amazing service! Sweet and lovely and welcoming!! We had another amazing server Julius who put up with our ridiculous drink orders with smiles and gusto! And thank you Natasha for coming over to make sure we felt welcome! I would recommend the staff and the venue, 13/10. We will definitely be coming back again for ALL our celebrations!! -
Wonderful retirement trip
My last flight as a British Airways Captain was to Bermuda and staying in the Hamilton Princess. I chose Bermuda because it is one of my favourite places in the World. The staff at this hotel went out of their way to decorate my room, to provide unexpected gifts and greet us sincerely throughout the stay. They also organised a dinner for 30 people that I hosted. The staff in the restaurant were exceedingly polite and organised, the excellent and plentiful food was served promptly and with good grace despite the large numbers.... I was blown away by the hotel's hospitality and excellent service in an era when cost cutting seems to dominate everything. And I have stayed in many hotels over the years !!! Thank you so much, I will be back in my retirement! Thank you....
Owner Response
Dear Mike T
Thank You for taking the time to share such lovely feedback with us, we really appreciate it.
We are thrilled to read about the experience you had during your stay with us. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Kind Regards,
Madison Mello -
Wonderful stay at the Hamilton Princess
We thoroughly enjoyed our stay. We opted for the gold floor and I cannot say enough about how lovely it was. The service exceptional and the people incredible. The hotel is lovely - not completely open but we knew this going in and it was completely fine.
Owner Response
Dear sandrasomerton
Thank You for taking the time to share your review with us.
We are so happy to hear that you enjoyed your stay and that our Gold team took such good care of you.
We hope you will choose us again on your next trip to Bermuda, it was a pleasure having you with us.
Kind Regards,
Madison Mello -
Perfect 5 Days at the Princess
We were lucky enough to spend 5 days at the Hamilton Princess at the end of February/beginning of March. It was our first visit to Bermuda. The hotel itself, along with its view and surroundings is absolutely stunning. We spent a lot of time in the Gold Lounge, as we had opted to go with the Gold Service. The excellent service and genuine kindness we received from everybody there was second to none. Ben, Sanjay, Emily and Michael really all made our days exceptional. (Sanjay made me the perfect pot of tea each morning with a lovely smile!) They truly want you to fully enjoy every moment of your stay, and they really helped make that happen. Looking forward to another visit, hopefully soon!!
Owner Response
Dear DawnLink
Thank You for taking the time to share your feedback with us, we really appreciate it.
We are so happy to read about the experience you had with us and we will be sure to share this review with those colleagues you mentioned. Our teams try hard everyday to provide a unique and memorable stay for all our guests and we are thrilled that they were able to do this for you.
We hope to welcome you back again in the future, it was a pleasure having you with us.
Kind Regards,
Madison Mello -
Great Hotel and Staff
We spent a very nice week at the Hamilton Princess in mid-February. Every employee we encountered always greeted us with a sincere hello and "have a nice (or Bermudaful) day."
I would highly recommended booking accommodations that include the Gold Lounge. They provide exceptional service from check-in to breakfast, tea, hors d'oeveres, and desert. The view is great also and a nice place to spend the day reading. A special thanks to Torun, who contacted us before our trip and arranged airport transfers as well as great advice and suggestions while we were there. The hotel is not beachfront, which was fine for February. They do provide transportation to their private beach. We went one day and it is gorgeous. The hotel is within a short walking distance to many restaurants (the hotel restaurants are very good, so you wouldn't need to leave), downtown shopping and the ferry station.Owner Response
Dear Nancy S
Thank You for taking the time to share your review with us, we really appreciate the feedback.
We are so happy to hear that you enjoyed your stay with us and that our team took such good care of you. We hope you will choose us again on your next trip to Bermuda, it was a pleasure having you with us.
Kind Regards,
Madison Mello
