Hamilton Princess & Beach Club, A Fairmont Managed Hotel
Reviews
TripAdvisor Traveler Rating:
1434 ReviewsLatest TripAdvisor Reviews
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Great...ish
A lovely property though rooms can be very pricey probably due to the lack of competition in Hamilton. A great gym and a wonderful location on the water.
A very impressive collection of art throughout the building including works by Hockney, Picasso, Dali and Weiwei.
Food at the bar is good, in the Marcus restaurant it's better but crazily expensive if you have drinks, starters etc. The bar in the Marcus is fantastic but unfortunately when we went for cocktails the barman thought a Negroni should contain Aperol and a cherry! After two attempts we resorted to beers.
I booked two rooms on an advance deal with Fairmont which included taxes and the resort charge. Irritatingly the final bills didn't match the prices booked so I was asked to bring proof to reception.
There was a discrepancy which annoyingly wasn't taken off until I asked again at check out.
Whilst there's no doubt that Bermuda can be one of the most expensive places to visit the Hamilton Princess have got charging high prices down to a tee, even when I requested some replacement milk capsules for my room I was immediately told that it would be chargeable. A mistake but it seemed to sum up the pervading feeling that it's the money first, looking after the guest's needs second.
It's a pity to have these niggles but overall recommended.
Would also recommend renting the Renault Twizys located in the carpark, avoid the unreliable dodgy Chinese copy versions.Owner Response
Dear daviddUK
Thank You for taking the time to share your feedback with us, we really appreciate it.
We are sorry to hear that your experience did not meet your expectations and whilst an apology will not alter the unfortunate incidences that you experienced during your stay with us, we do extend it with all sincerity.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Kind Regards,
Madison Mello -
Babymoon at the Hamilton Princess on front stree
Matthew and Mandy were exceptional in helping us bring our gender reveal to fruition. They helped us coordinate most of the logistics and also transportation and were super gracious while doing it - all of this at no cost to us. Theresa (not sure her name, but I believe was the other concierge staff) was so warm and welcoming and cheered us on. Danny made my wife and I feel like long lost family, had recommendations and ideas of spots to visit. These people and all of the staff made our visit and first time in Bermuda a complete blast. Will definitely be coming back - kids in tow.
Owner Response
Dear Gettingthosestampsup
Thank You for taking the time to share your review with us, we really appreciate the feedback.
We are thrilled to read about the experience you had with us and to hear that Mandy, Matthew, Danny and Theresa took such good care of you. We will be sure to share this review with them. We look forward to welcoming you and your children back in the future, it was a pleasure having you with us.
Kind Regards,
Madison Mello
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Omar-Marcus Hamilton princess
Omar is legit the best server ever!!!!!!! Grear food amazing brunch.
My friends and I had the best experience ever we love everything at Marcus . Thank you so much for your hospitality! Will definately be backOwner Response
Dear 111carlyf
Thank You for taking the time to share your feedback with us, we really appreciate it.
We are thrilled to hear that you enjoyed your dining experience at Marcus' and that Omar took such good care of you. We look forward to welcoming you back again soon!
Kind Regards,
Madison Mello -
Review of stay in late November
A satisfying relaxing experience. We booked through the Pink Sale which helped with cost and painful exchange rate with Canadian dollar. On top there was a new fee to cover pool and exercise room which added three costs to the tip included and tax to the daily cost
Owner Response
Dear Explorer296347
Thank You for your review and for taking the time to share it with us, we really appreciate it.
We are so pleased to hear that you enjoyed your stay with us and we hope you will choose us again on your next visit to Bermuda,l it was a pleasure having you with us.
Kind Regards,
Madison Mello -
Perfect hotel location, nicely maintained
Had a weekend to travel so decided to visit Bermuda islands. Picked hotel in downtown to be close to the bus station and sea ferry. Bought two days pass to use both to get to the Royal Dockyard and the city of St.George's.
Room was very clean. Bed was clean and comfortable. It was cold outside but conditioner kept room warm. Stuff was knowledgeable and helpful.
My room was in a separate building but there was an underground path to get there from the lobby. Having rain and wind at all times, it was very nice to walk inside.
Hotel has salted water outside pool called Infinity. It gave terrific look of the outside area!
Would be even better if the weather was cooperating. But in November it was raining, there were very strong winds and it was less than 19C as forecast said. It was closer to +15C.
Will have to come back during summer :) .Owner Response
Dear AFS-06-2014
Thank You for your review and for taking the time to share it with us, we really appreciate it.
We are so happy to hear that you enjoyed your stay with us despite the chilly weather. We hope you will choose us again in our summer months so you can experience all of our on property amenities. Thank You again for your feedback, it was a pleasure having you with us.
Kind Regards,
Madison Mello
