Hamilton Princess & Beach Club, A Fairmont Managed Hotel
Reviews
TripAdvisor Traveler Rating:
1462 ReviewsLatest TripAdvisor Reviews
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Fantastic trip to Bermuda.
We spent six nights at the Hamilton princess in Bermuda. It was my birthday and the staff was truly amazing. They really went out of their way to make it a wonderful birthday for me. Jamie the concierge sent wine and A wonderful dessert along with a balloon and gifts. Chef Chris and Richard did a wonderful job preparing the fish that we caught. The bartenders at Marcus's bar were fantastic. Their names were Andrew and DAE. They made us wonderful martinis. All of the staff there truly made it a fantastic trip. Charles the front office manager also played a part in our comfort. We will be definitely be going back. It is truly a beautiful island.
Owner Response
Dear michaelmX6618GN
Thank You for taking the time to share your feedback with us and Thank You for choosing us to help you celebrate your Birthday! We are thrilled to read about the experiences you had and we will be sure to share this review with those colleagues you mentioned.
We look forward to welcoming you back again soon, it was a pleasure having you with us.
Kind Regards,
Madison Mello -
Pierre Made Our Stay 5 Star!
The hotel was beautiful, this time of year (60 degree weather) isn't much of a beach trip as it's too cool, but we still felt like we got the resort experience! The area is also superb but who truly made sure each moment of the stay was 5 Star was Pierre! Pierre checked us in with his amazing spirit and professionalism. He also made a room call to ensure we got to our room okay and everything was to our liking. Each day he wanted to hear about our day, stay and what he could do to make it better. Any little issue that arose, Pierre was there to fix it! Just unbelievably kind going above and beyond. We loved our time and will be back!
Owner Response
Dear Dala1223
Thank You for taking the time to share your feedback with us, we really appreciate it.
We are thrilled to hear that you enjoyed your stay and that our team took such good care of you. We hope you will choose us again on your next visit to Bermuda, it was a pleasure having you with us.
Kind Regards,
Madison Mello -
Absolutely Perfect for our Weekend Festivities !
Our family and friends from CT and NYC all stayed at the Princess to celebrate my husband's 40th birthday in beautiful Bermuda. The Princess provided wonderful arrangements and exceptional service. Everyone raved about their accommodations and the hotel is truly beautiful and five star worthy. Everyone who works at the hotel made every guest feel special and at home.
We celebrated on Friday night at 1609 which was the perfect setting to begin our weekend festivities ! The views overlooking the harbor were breathtaking and the venue was so chic. The food was great - and the drinks were enjoyed by all !
The breakfast buffets were incredible - the children ate so much food they barely needed lunch each day !
Our rooms overlooked the water and were exceptional....
The concierge was fantastic and went above and beyond to help us find last-minute babysitting which was very appreciated.
The beach club was the perfect spot to take in the beach after a long day of shopping in Hamilton- the amenities for the kids at the beach club were wonderful. Our young boys enjoyed the playground, the coves and the stand up paddle boards - was so fun!!
We look forward to returning to this great hotel someday soon!Owner Response
Dear CourtneyFaifieldCty
Thank You for taking the time to share your review and for choosing us to help you celebrate your husband's 40th birthday, your feedback is so important to us.
We are so pleased to hear that you enjoyed your stay with us and that our team took such good care of you. We look forward to welcoming you and your family back again in the future, it was a pleasure having you with us.
Kind Regards,
Madison Mello
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Out of my price range
The time I actually stayed here was in June of 2017, but I can't choose 2017 dates. I honestly couldn't easily afford to stay here, but I won a 6-night stay in a contest, and definitely wasn't going let it go to waste.
When the plane is landing you think you're going to belly flop in the water, but that's the way the airport is constructed.
This hotel is top notch. Our room was not in the main building, it was in one of the other building, overlooking the pool. The room was spacious, clean, well equipped, and very comfortable, with a balcony looking over the pool. The location is great, with a 10 minute walk into downtown Hamilton. We ate in the restaurant a couple of times and the food was very good.Owner Response
Dear Pioneer828486
Thank You for taking the time to share your feedback with us, we really appreciate it.
We are delighted to hear that you enjoyed your stay with us in 2017 and hope we get the chance to welcome you back again in the future.
Kind Regards,
Madison Mello -
Disappointed. Would not recommend.
Attempted to reach out to this property several times to make arrangements for preparation for my stay, but not one person reached out. We reserved the Gold Room, but got a non-renovated room and the worst view of the property. Stains in the carpet and walls and found a hair on the bed sheets (gross!)
We asked about the tickets to the NYE party and brought outfits to fit the theme, but no one could help us or knew where it would be held at so we were left to figure it out. Discouraged, we opted to just not go, ordered room service and sadly stayed in.
We went to the tennis courts at the Beach Club and no one helped us. Thank goodness we brought our own rackets and tennis balls! We regretted choosing this property and our celebration away was truly a disappointment compared to other properties we've stayed at.Owner Response
Dear intlgogo
Thank You for taking the time to share your feedback with us.
We are sorry to hear that your stay did not meet your expectations and we ask that you kindly contact Kate.Fay@Fairmont.com so we can put you in contact with our leadership team.
Kind Regards,
Madison Mello
