Hamilton Princess & Beach Club, A Fairmont Managed Hotel
Reviews
TripAdvisor Traveler Rating:
1276 ReviewsLatest TripAdvisor Reviews
-
Excellent service at the Hamilton Princess Bermuda
I had breakfast at the Hamilton Princess and was served by a lovely lady called Marika. She was very attentive and patient, with a friendly manner she gave excellent service. We will definitely return and hopefully be served by her again.
-
Dinner on the beach under the stars
The most spectacular evening dining on the beach under the stars. Service was excellent. Our waiter, Deen, was very efficient and extremely friendly. Food was delicious and well presented. We are looking forward to returning.
Owner Response
Dear CarronBermuda
Thank You for your review and for taking the time to share it with us, we really appreciate it.
We are so happy to hear that you enjoyed your dining experience at the Beach Club and to hear that Deen took such good care of you. We look forward to welcoming you back again in the future.
Kind Regards,
Madison Mello -
So-So
too many kids and too far to drive to get to the beach - the service at the pool was lacking -- took way too long - not enough employees -- prices fairly high for drinks and food. Employees generally were not all that friendly. other than the bell captain and door openers.
Owner Response
Dear 32655Dbp
Thank You for taking the time to share your feedback with us, we really appreciate it.
While we are sorry to hear you were not happy with your overall stay, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
We hope you will give us another try in the future.
Kind Regards,
Madison Mello -
Return to Bermuda
We were last in Bermuda in 2007 and finally got the chance to return to this wonderful island. On this visit we stayed at the Princess and we were not disappointed. The room was average but had everything we needed and that's the low point. The highs were multiple from the welcome when arriving to great location, various places to eat & drink, etc etc to the real prize, the hotel staff, all of whom were so helpful, friendly and always smiling, once again we came away with only happy memories.
So much going on and the hotel is clearly engaged with the local community
BrilliantOwner Response
Dear buzzaldrinLiverpool
Thank You for taking the time to share such lovely feedback with us, we really appreciate it.
We are thrilled to hear you enjoyed your stay with us and that our team was so helpful and friendly. We hope to welcome you back again in the near future, it was a pleasure having you with us.
Kind Regards,
Madison Mello -
Can’t Wait To Come Back!
I could not have asked for a better place to stay during my first visit to Bermuda. All of the staff was exceptional. Jaren, the manager on site, was so professional and courteous when we spoke to him regarding our room not being ready. He was able to accommodate us immediately and answer all of our inquiries. Beach club, dining and all were AMAZING! Shout out to Vernon at the lobby bar. Can't wait to go back!!!
Owner Response
Dear AlexandriaR912
Thank You for taking the time to review our property, your feedback is so important to us.
We are thrilled to read about the experience you had with us and are so pleased that our team took such good care of you. We look forward to welcoming you back again in the future, it was a pleasure having you with us.
Kind Regards,
Madison Mello
