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Hilton Boston Downtown/Faneuil Hall


    Hilton Boston Downtown/Faneuil Hall
 in Boston
    Hilton Boston Downtown/Faneuil Hall
 in Boston

Reviews

TripAdvisor Traveler Rating:
2601 Reviews
Latest TripAdvisor Reviews

  • Expensive Rates, Old Worn Out Rooms, Terrible Value

    by AdventuresInFood on 2019-11-19 01:59 pm

    This is not what you expect for a $250+ per night Hilton... no wonder advanced pre-payment is required.

    The rooms at this Hilton are on par with a low end Holiday Inn. My room had an old bathtub and cloth shower configuration that literally was covered in mold between the wall tiles.
    The outlets on the desk did not work and overall the room was dingy and in need of some serious work.
    I really wish I could get a refund for this stay.

  • Excellent superior room

    by tomsN7936CV on 2019-11-15 06:55 pm

    My stay was for one night as other hotels near where I needed to stay were sold out. My room was the recently upgraded Superior room. The room was very large and well appointed. The bathroom was much larger than normal with a very large walk in shower. The room was extremely quiet and did not notice outside noise or from the hall or neighboring rooms. Staff were good but did not standout as exceptional. The neighborhood is excellent with many bars and restaurants nearby. I'd consider staying here in the future, even if my office is in the Back Bay.

    Owner Response
    We appreciate the review of your recent experience at our hotel and we thank you for taking the time to share your feedback. We are truly sorry that you had did no have an exceptional experience with our team members and we have addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback helps us to improve. Thank you once again for your comments and we do hope to welcome you back in the future!

    Kind regards,
    Alicia Bianco
    abianco@hiltonbostondowntown.com

    HiltonBoston, Front Office Manager at Hilton Boston Downtown Faneuil Hall, responded to this review

  • Just Okay

    by Eringriz on 2019-11-11 09:31 am

    For the pretty price that I spent for the hotel, I expected a lot more. The heating/ac went up and down all night and the room was uncomfortable in temperature. I put a few things in the mini fridge and my beverages froze overnight. Lastly the toilet was easily clogged. Expected more than that for sure.

    Owner Response
    We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure that every guest feels cared for, valued and respected. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Your feedback will help us deliver on this brand promise. Thank you again for your comments and we hope you will consider giving us a second chance in the future.

    Kind regards,
    Alicia Bianco
    abianco@hiltonbostondowntown.com

    HiltonBoston, Front Office Manager at Hilton Boston Downtown Faneuil Hall, responded to this review

  • Great service, Great location, Acceptable room

    by ssbrandes on 2019-11-07 07:39 am

    Had exactly the great service we expect of a Hilton property. Everyone we encountered from the staff at the front desk at check in to the concierge, the doorman, maintenance and even the cleaning staff were friendly, helpful, cheerful and attentive. This Hilton property has some of the nicest staff we've encountered. Perfect location being just blocks from pretty much anything you might want to visit downtown (Fanueil Hall, Quincy Market, Boston Wharf, Rowes Wharf, the Seaport Area, the Tea Party re-enactment, ship, several parks, Beacon Hill, several Hop-on/Hop-off services locations).and even just a few blocks from the Aquarium Blue Line Subway stop.

    Room was pretty much as expected though was disappointed to find mold/mildew in the grout at the place where the tile meets tub in the bathroom and a completely dust choked vent at the desk. We did also have a couple of maintenance issues that needed immediate attention - these were handled promptly though I was surprised we even had to deal with one (the heat is apparently water based and the service to our room had apparently not been "turned on" for the season - we spent a couple of days trying to figure out how to get the room to a comfy temp before finally giving up and having someone from maintenance come look at the system).

    My one big complaint is the toilet paper in the room. Seriously lacking. Single ply and rough as sandpaper. This is a higher end hotel in a nice area. With rooms going for upwards of $300 a night, certainly decent toilet paper could be provided. I ended up buying some wipes for our stay as the paper was so hard on delicate parts.

    All in all, a decent stay with just a couple minor disappointments. I'm a loyal Hilton customer and will continue to be based on this stay

    Owner Response
    Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for taking the time to comment on your stay with us. We are happy to hear that you enjoyed your stay and we truly appreciate all of the wonderful compliments to our team. Our staff works extremely hard to ensure that each and every guest has a rewarding stay so we will certainly pass along your praises. We also appreciate all of your feedback regarding the comfort and quality of our hotel and will keep your comments in mind as we look towards future improvements within the hotel. We hope to welcome you back on your next trip to Boston!

    Kind regards,
    Alicia Bianco
    abianco@hiltonbostondowntown.com

    HiltonBoston, Front Office Manager at Hilton Boston Downtown Faneuil Hall, responded to this review

  • Overpriced

    by Flightrisk22 on 2019-11-04 03:08 am

    We stayed here for a weekend trip with friends who stayed in another nearby hotel and will never stay here again. This hotel was so overpriced for a room with peeling wallpaper and stains on the bed spreads. Immediately upon arriving we were given an attitude by the front desk associate when we asked where we should park. Parking was $55 a night and the car was taken off site 25 minutes away when there was a garage right next door for $16 a night they failed to mention. We were also woken up on Saturday morning at 6am by the loudest humming noise which kept us awake until 8am, not at all what we wanted to do on a weekend away. When we called to complain about it (twice) they agreed to send someone up which was an hour later. We are always willing to pay more to stay at a Hilton but this was a giant fail.

    Owner Response
    We appreciate the review of your recent experience at our hotel and we thank you for taking the time to share your feedback. We are truly sorry that you had a disappointing experience with us and we have addressed these issues with our staff. We do offer Valet Parking through the hotel, with in and our privileges, as well as parking until 8pm on Sunday. Thank you once again for your comments.

    Kind regards,
    Alicia Bianco
    abianco@hiltonbostondowntown.com

    HiltonBoston, Front Office Manager at Hilton Boston Downtown Faneuil Hall, responded to this review


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