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Hilton New Orleans/St. Charles Avenue


    Hilton New Orleans/St. Charles Avenue
 in New Orleans
    Hilton New Orleans/St. Charles Avenue
 in New Orleans

Reviews

TripAdvisor Traveler Rating:
1383 Reviews
Latest TripAdvisor Reviews

  • Great hotel

    by Vacation38285102325 on 2019-06-17 011:03 pm

    My fiance and I stayed with our Yorkie and were very happy with the cleanliness quiet and location of our room. The bed was very comfortable and there were a lot of extra pillows if you need them. Breakfast was really good..eggs bacon sausage and all the extras.The staff were friendly and helpful..especially the valet who went out of his way to accommodate us. We will definitely be staying here anytime we visit New Orleans.

    Owner Response
    Thanks for the wonderful review!

    We're thrilled you had such a fantastic stay in our hotel! It's excellent your room was refreshed properly and that you appreciated our comfortable and clean facilities. That's what we like to see! We strive for excellence and your praise lets us know we're doing our job!

    We look forward to seeing you again soon for another fantastic experience! Have a beautiful day!

    Trek09803486778, General Manager at Hilton New Orleans St. Charles Avenue, responded to this review

  • Okay for NOLA

    by Paul W on 2019-06-15 11:23 am

    First of all, I'm not crazy about New Orleans. A bit too rustic for my taste. The hotel is fine. Nothing great or bad about it. I always wish that hotels like these would use FITTED SHEETS! I always hate for the bottom sheets come come back and have to tuck back in.

    Owner Response
    Thanks for the review, Paul!

    We are glad you had a great experience with us! We are disappointed to see some of your concerns regarding the hotels bedding. Our Housekeeping Management has been made aware of your experience and concerns. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience.

    Thanks again, and have a lovely day!

    Trek09803486778, General Manager at Hilton New Orleans St. Charles Avenue, responded to this review

  • Staff not nice, hotel beautiful

    by Travel45052720307 on 2019-06-13 11:07 am

    The hotel was beautiful, great location. Local band was playing in the lobby. Only complaint, staff was unfriendly and not helpful. Stores were walking distance from the hotel so if you needed any items, you can walk to the side store.

    Owner Response
    Thank you for the 4/5 review!

    It's excellent you enjoyed your time with us so much! We're delighted you appreciated our prime location, nice facility, and lobby entertainment! We care deeply about the happiness and satisfaction of our guests so we'll address your concerns with our team regarding the service you were provided with during your stay. We strive for excellence so we look forward to sharing an even better experience with you soon!
    Have a beautiful day!

    Trek09803486778, General Manager at Hilton New Orleans St. Charles Avenue, responded to this review

  • Nice Hilton!

    by dardar20 on 2019-06-11 06:03 pm

    Came to New Orleans on business and stayed an extra day at this hotel and it was just perfect for my needs. The rooms were very nice, the bed extra comfortable. The Restaurant looked great, The breakfast and happy hour was nice also. Great location near the quarter

    Owner Response
    Thanks for the lovely review!

    It's wonderful you had such a fantastic stay with us! We strive to share a relaxing and restful experience with all of our guests. We're delighted you enjoyed our comfortable bedding so much. That's what we like to see! We look forward to hosting you again soon for another amazing experience!

    Have a fantastic day!

    Trek09803486778, General Manager at Hilton New Orleans St. Charles Avenue, responded to this review

  • Clean & Basic in the Big Easy

    by Meowsaytongue on 2019-06-11 04:02 pm

    Stayed three nights for a pre-party season getaway. The hotel was clean and quiet. Very standard basic Hilton. Great location close to the French Quarter.

    Staff seemed much less than interested in working, but I didn't need to reach out to them for anything outside check-in and check-out.

    Pool was unavailable due to maintenance, however, which wasn't ideal since we booked this particular hotel after calling and confirming the heated pool was open in January.

    Would recommend for a 'budget' traveler, but probably wouldn't stay again.

    Owner Response
    We appreciate the feedback.

    We're happy you had a pleasant stay with us despite our services not exceeding your expectations. We'll address your concerns with the appropriate members of our team moving forward.

    We do hope to host you again soon for a more positive experience.

    Trek09803486778, General Manager at Hilton New Orleans St. Charles Avenue, responded to this review


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