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Hilton St. Louis Downtown at the Arch


    Hilton St. Louis Downtown at the Arch
 in St. Louis
    Hilton St. Louis Downtown at the Arch
 in St. Louis

Reviews

TripAdvisor Traveler Rating:
1146 Reviews
Latest TripAdvisor Reviews

  • At the Arch

    by Ricardo A on 2020-03-20 09:13 am

    I love this Hotel, very close to the Arch, staff was very helpful, room was clean and lots of great restaurant and a 10 minute drive to the second best microbreweries in the world, "Side Project Brewing".

  • Comfortable Stay in downtown St Louis

    by Barmag on 2020-03-13 11:13 am

    Great downtown location, and a short walk to the Arch, which is why we came. Converted bank building, and in need of some freshening up of the d?cor in the public rooms and the bedrooms. Our room lacked almost any natural light but was otherwise comfortable.

    The valet and front desk staff are a real asset - so friendly, and nothing is too much trouble.

    The restaurant is a variable experience - sometimes really good, but not at all consistent. Service in the restaurant was equally unreliable, but generally willing and pleasant.

    Comfortable stay overall, but Hilton needs to spend some money for it to reach its full potential.

  • Excellent Front Desk Professionals

    by Businessclassflyer on 2020-03-12 06:31 pm

    I arrived at the Hilton St Louis Downtown at the Arch and was immediately met by the Bell Captain who welcomed me curbside and opened the door for me. Having a digital key, I asked where the elevator was which he promptly showed me and pointed out the other amenities available. Awesome job!!!

    Upon arrival to my room, the digital key did not work. Once back at reception, I was greeted by Nene and Myriah (Pronounced Mariah). They apologized for the inconvenience and provided hard keys. Once again, the door did not work. Thankfully, a Hilton worker was on the floor and helped me. Yes, Karma is a wonderful thing. We knocked on the door and found a Hilton maintenance worker painting my room. They all apologized which was no big deal. Again, I arrived at reception where Nene had already submitted Hilton Honors points for the mix up and Myriah offered a upgraded room for no extra cost which I politely declined. Third time being a charm, I arrived at my new room two floors directly above my own room and settled in for a wonderful nights rest. Nene and Myriah and the entire team was so wonderful to work with and so kind. They all had huge smiles which I loved, even at 10 PM. I would highly encourage staying at this property. Thank you girls for a wonderful stay. I am grateful to have met you both. Thank you.

  • Unique Building But Rooms Need Updating and Better Cleaning

    by andrewssuttorp on 2020-03-06 04:39 am

    Be prepared for a brick wall view and dumpsters being emptied, waking you up before 5 a.m. Room was not clean and sheet had a good sized hole in it. Room overall, even if clean, was dark and dingy. Desperately in need of updating.

    Owner Response
    Dear andrewssuttorp,
    Thank you for providing feedback regarding your recent stay. I was pleased to be able to communicate with you via email earlier in the day. We look forward to your return and please reach out to me should you need anything in the interim.

    Best,
    Dan Molina
    General Manager
    daniel.molina@hilton.com
    314.554.7070

    Sightseer819544, General Manager at Hilton St. Louis Downtown At The Arch, responded to this review

  • Mediocre Hilton

    by ajnavy04 on 2020-03-02 11:16 am

    My stay here was ok. The parking/valet situation is a little awkward. On multiple occasions there were long lines at the front counter with only 1 person working. Rooms are ok. Clean, but nothing special. Food was ok. Everything here is just ok.


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