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Hilton St. Louis Downtown at the Arch

    Hilton St. Louis Downtown at the Arch
 in St. Louis
    Hilton St. Louis Downtown at the Arch
 in St. Louis


TripAdvisor Traveler Rating:
1095 Reviews
Latest TripAdvisor Reviews

  • Not very clean...

    by 785chuckv on 2019-11-17 03:05 pm

    The front desk staff was courteous and helpful, we had a couple of issues that maintainence corrected quickly. The main problem with our visit was the hotel was filthy, piles of trash and dirty linens in the hallways, room service trays littering the hallways. The carpet was stained and appeared dirty. For the price we paid we expected more.

    Owner Response
    Dear 785chuckv,
    Thank you for your recent review of Hilton St. Louis Downtown at the Arch. We were very pleased to read that your interactions with our Front Desk team were courteous and helpful. These sentiments will certainly be shared with our staff. Please accept our sincere apologies regarding the condition of the hallways and carpet. This is definitely not our standard and will be addressed immediately. We strive to provide flawless accommodations for all of our valued guests, and I am sorry that we were not up to standard with your particular stay. We look forward to welcoming you back in the near future and stand ready to provide a far superior experience for you and yours.

    Warm regards,
    Dan M.

    Sightseer819544, General Manager at Hilton St. Louis Downtown At The Arch, responded to this review

  • Better alternatives

    by Meili1 on 2019-11-13 12:34 am

    Not a good example of the Hilton brand. Inexpensive, but it shows that way. Morning buffet is overpriced; maids never showed; no mattress pad; noisy yvac clanging on and off (older building), and no early morning cab service. Well stocked bar and good bartenders. Better Hilton a few blocks away for more $.

    Owner Response
    Dear Meili1,

    Thank you for taking the time to write a review about your stay with us. We truly appreciate your feedback and while we're so happy you received friendly service from our bar staff, we are very sorry we were unable to 'WOW' you in all other aspects. We addressed your comments with our team as we work to improve our guest experience. Your input is genuinely helpful, and we hope you will come visit us in the future.

    John-HiltonHelp, on behalf of management at Hilton St. Louis Downtown At The Arch, responded to this review

  • Only if you want to be central

    by yveslouisp on 2019-11-07 01:12 pm

    Second time in this hotel and same experience.

    You are not very well welcomed at reception. It is not possible to check in or check out in line or to have a digital key

    Rooms are very outdated and far from being clean.

    Owner Response
    Dear yveslouisp,
    Thank you for your valued feedback. Please accept our sincere apologies regarding the issues you experienced during your stay with us. Your comments have been shared with our leadership team for remedy. Should you wish to discuss your experience in greater detail, I would be more than happy to set time aside. Thank you again for your comments and we look forward to providing a far superior experience in the future.

    Warm regards,
    Dan M.
    General Manager

    Sightseer819544, General Manager at Hilton St. Louis Downtown At The Arch, responded to this review

  • Great place

    by stmichael78 on 2019-11-04 02:01 pm

    I have been going to this particular Hilton off and on for a decade. It is always great to see the valet Mr Harold who greets you with a smile and kind word. I can't wait to stay here again on my next trip to St. Louis

  • Great staff and location

    by Explorer60859451097 on 2019-11-04 10:34 am

    Needed a room for a concert that we would be attending. The hotel was perfect with great staff and the location was easy to get to. We had no problems with the parking garage or with the room. I'll be booking with them next year if the concert is a repeat performance.


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