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Hôtel Carlton Lyon - MGallery by Sofitel


    Hôtel Carlton Lyon - MGallery by Sofitel
 in Lyon
    Hôtel Carlton Lyon - MGallery by Sofitel
 in Lyon

Reviews

TripAdvisor Traveler Rating:
1859 Reviews
Latest TripAdvisor Reviews

  • Hotel is Ideally Located

    by robertnG1277RU on 2020-01-24 05:10 pm

    The hotel is ideally located in the city centre and in walking distance to most of the attractions in the city.
    Staff were very helpful and in particular in organising bookings for us at restaurants.
    The room was smaller than we expected and the bathroom equated to approximately 50% of the total room area nevertheless it was OK for almost a weeks stay given that we were out and about on most days.
    We would recommend this hotel without hesitation.

  • Great hotel with comfy bedding

    by ChipHui on 2020-01-05 10:11 am

    This hotel has a strategic location to explore nearby sites such as Paul Bucose food market (within 15 mins walk). The room we took is basic but clean and has a great temperature-controlled bathroom which is much appreciated during winter. The bed is very comfortable - just the right amount of firmness and pillows were at the right height. We didn't take the breakfast option as we had to leave early but the staff was eager and energetic to help with luggage and even got us extra water bottles for the road trip ahead. Thanks for kicking start our morning!

    Owner Response
    Dear guest,

    Thank you very much for this wonderful review.
    It is a real pleasure to read it, I will share it with the rest of my colleagues as a reward and encouragement.

    We hope to be able to "kicking start" other of your mornings in the near future !

    Best regards,

    Elisabeth Mendes
    General Manager Carlton Lyon Hotel

    DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery Collection, responded to this review

  • Super friendly and great location

    by EdamameLon on 2019-12-16 03:18 am

    Absolutely loved this hotel. Really friendly staff, great location and nice rooms. The front desk helped with a restaurant booking when we arrived on a busy Saturday night. The room wasn't huge but nicely laid out with a large bathroom and lovely balcony. Absolutely great for a 2 night stay. We ate out for breakfast so can't comment on this.

    What made the stay so great was the friendliness of the staff. Helpful, smiling and very welcoming.

    Owner Response
    Dear guest,

    Thank you so much for taking the time to write this wonderful review!
    We are pleased that you enjoyed your stay with us, I will be more than happy to share your review with the hotel's staff as reward because we work everyday on delivering a high quality service.

    Looking forward to welcoming you again soon,
    Best regards,

    Elisabeth Mendes
    General Manager Hotel Carlton Lyon

    DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery Collection, responded to this review

  • Very good location!

    by p0rt0bell0 on 2019-11-21 08:31 pm

    The hotel is in a good central location and you can walk to all the tourists sites. We stayed three nights. Our room was nice and quiet and we slept really well. Our room was nicely decorated and had black out curtains. I was surprised how late we slept in the next morning.

    Since we arrived in the evening on our first night we took the advice of the hotel and had dinner at the restaurant next door. The restaurant was busy at 9pm but we were seated immediately and service/food was good.

    The breakfast room is small and buffet style, I think it was expensive at 29 euro per person. They didn't seem to offer a choice if you wanted just a light breakfast.

    The hotel is very easy to find and centrally located, I would stay here again.

    Owner Response
    Dear guest,

    Thank you for your nice review, I am very happy that you enjoyed your stay with us.
    It is very satisfying to see that you slept that well, in fact every mattress in the hotel is brand-new !
    The breakfast is 26 euros per person for all-you-can-eat buffet, next time do not hesitate to ask for an alternative at the bar or with room-service for example.

    We hope to see you again soon for another magnifique journey with us.

    Regards,

    Elisabeth Mendes
    General Manager Carlton Lyon Hotel

    DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery Collection, responded to this review

  • WOW! One of my all time favorite hotels!

    by Steve S on 2019-11-09 09:07 am

    This is one of the best hotels that we have enjoyed during our travels. We had a really special corner room that had beautiful views of the pedestrian mall below. The room was really large with a good sitting area in front of the bed. The staff of the hotel were superb and really helped with recommendations of the best places to eat in town. The location could not be better, right on the pedestrian street and within walking distance of all the interesting sights of the city. Although we had a new city to explore, the room was so delightful that we enjoyed spending more time relaxing in the hotel. I highly, highly recommend this hotel as the place to stay in Lyon.

    Owner Response
    Dear Steve,

    Thank you so much for this amazing review !
    We very much appreciate your comments regarding your stay with us.
    Have you tried our Codage Spa for your relaxing time in the hotel?

    Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

    Best regards,

    Elisabeth Mendes
    General Manager Carlton Lyon Hotel

    DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery Collection, responded to this review


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International Numbers

Austria 08000706176
Belgium 080081830
France 805542721
Germany 8007241217
Ireland 1800995320
Italy 800979444
Netherlands 08000200956
Norway 80054304
Spain 900814719
Switzerland 0800001798
UK 8009179622
Book by Phone: +1 866 670 3764
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