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Hôtel Carlton Lyon - MGallery by Sofitel


    Hôtel Carlton Lyon - MGallery by Sofitel
 in Lyon
    Hôtel Carlton Lyon - MGallery by Sofitel
 in Lyon

Reviews

TripAdvisor Traveler Rating:
1879 Reviews
Latest TripAdvisor Reviews

  • Pandemic who cares, non-refundable is NON REFUNDABLE!!!

    by DCRam on 2020-04-18 03:13 pm

    So, I'm writing this without actually staying in this hotel, but had non-refundable reservations. I do understand the concept of non-refundable, but when one can't travel to that country and the hotel is closed, how can that reservation be NON-refundable???? We have been offered a voucher for future reservations, but not really in a time frame that is feasible. We have (starting today) 2 rooms booked for 5 days. From a travel agent friend, I was told this was the place to stay. I booked non-refundable because we were meeting up with a Viking cruise afterwards and I knew we'd go. Who knew there would be a pandemic!!! Our travel insurance did not cover this.
    Viking is so accommodating-they offered 125% back on a future cruise if booked within 2 years. Which we will do-but the Hotel Carlton Lyon-MGallery is not as accommodating. Think twice before booking here.

  • The place to stay in Leon

    by Pavel K on 2020-03-24 010:35 pm

    First of all hotel staff are amazing. We came really late at night - they quickly helped with parking, check-in was quick and flawless. They helped with every question a dummy tourist could have, and they had wonderful recommendations for food and other things we asked them for. The location of the hotel is perfect (for those who's getting into/from city in a car, and for all the touristy places around it). Rooms might not be the biggest you've had, but they are clean, have everything you're need and in perfect condition - just like the entire hotel itself. Next time i'm in Leon - I am staying at that hotel.

  • Hotel is Ideally Located

    by robertnG1277RU on 2020-01-24 05:10 pm

    The hotel is ideally located in the city centre and in walking distance to most of the attractions in the city.
    Staff were very helpful and in particular in organising bookings for us at restaurants.
    The room was smaller than we expected and the bathroom equated to approximately 50% of the total room area nevertheless it was OK for almost a weeks stay given that we were out and about on most days.
    We would recommend this hotel without hesitation.

    Owner Response
    Dear Robert,

    Thank you for this wonderful review. We are very pleased that you enjoyed that much your stay with us.
    I will share your feedbacks with my colleagues as reward and encouragement.
    Did you have the time to enjoy our Codage Spa ?

    Thank you again for taking the time to write this nice review, we hope to welcome you again soon.

    Best regards,

    Elisabeth Mendes
    General Manager Carlton Lyon Hotel

    DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery Collection, responded to this review

  • Great hotel with comfy bedding

    by ChipHui on 2020-01-05 10:11 am

    This hotel has a strategic location to explore nearby sites such as Paul Bucose food market (within 15 mins walk). The room we took is basic but clean and has a great temperature-controlled bathroom which is much appreciated during winter. The bed is very comfortable - just the right amount of firmness and pillows were at the right height. We didn't take the breakfast option as we had to leave early but the staff was eager and energetic to help with luggage and even got us extra water bottles for the road trip ahead. Thanks for kicking start our morning!

    Owner Response
    Dear guest,

    Thank you very much for this wonderful review.
    It is a real pleasure to read it, I will share it with the rest of my colleagues as a reward and encouragement.

    We hope to be able to "kicking start" other of your mornings in the near future !

    Best regards,

    Elisabeth Mendes
    General Manager Carlton Lyon Hotel

    DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery Collection, responded to this review

  • Super friendly and great location

    by EdamameLon on 2019-12-16 03:18 am

    Absolutely loved this hotel. Really friendly staff, great location and nice rooms. The front desk helped with a restaurant booking when we arrived on a busy Saturday night. The room wasn't huge but nicely laid out with a large bathroom and lovely balcony. Absolutely great for a 2 night stay. We ate out for breakfast so can't comment on this.

    What made the stay so great was the friendliness of the staff. Helpful, smiling and very welcoming.

    Owner Response
    Dear guest,

    Thank you so much for taking the time to write this wonderful review!
    We are pleased that you enjoyed your stay with us, I will be more than happy to share your review with the hotel's staff as reward because we work everyday on delivering a high quality service.

    Looking forward to welcoming you again soon,
    Best regards,

    Elisabeth Mendes
    General Manager Hotel Carlton Lyon

    DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery Collection, responded to this review


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International Numbers

Austria 08000706176
Belgium 080081830
France 805542721
Germany 8007241217
Ireland 1800995320
Italy 800979444
Netherlands 08000200956
Norway 80054304
Spain 900814719
Switzerland 0800001798
UK 8009179622
Book by Phone: +1 866 670 3764
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