Check Availability
Modify/Cancel Reservations
More Search OptionsReturn to Check Availability Console

Hotel Metropole


    Hotel Metropole
 in Brussels
    Hotel Metropole
 in Brussels

Reviews

TripAdvisor Traveler Rating:
3338 Reviews
Latest TripAdvisor Reviews

  • Nice place

    by Sebastian J on 2019-06-18 011:59 pm

    Hotel is very good and located well (15 min of walk from Brussel Noord and Just next to metro station De Bruckere. Breakfast - not ideal but good. Staff is nice and helpful. There is a lot of things to see around (eg. Grand Place), also small restaurants and fast foods located nearby.

  • So good I want to stay permanently

    by Passenger27932519831 on 2019-06-16 010:27 pm

    This is my second stay at the Metropole. It is a wonderful hotel. Luxurious, comfortable and friendly with none of the snobby attitude I've seen in other "good" hotels.
    The staff are so warm and friendly and helpful I want to move in permanently but my wife says I have to come home lol.
    The value you get for your money is great and I will be back.

    Owner Response
    Dear guest,

    Thank you for your great review.

    We are delighted to hear that you had a pleasant stay.

    Our team looks forward to welcoming you back soon.

    Kind regards,

    Hotel Metropole

    hotelmetropolebru, Community Management Coordinator at Hotel Metropole, responded to this review

  • Review your expectations carefully

    by susan m on 2019-06-16 03:47 am

    The bathroom was poorly designed, impossible not to get water everywhere and very difficult for older adults to get in and out of the tub/ shower combo. The manager of the breakfast cafe was rude to guests and staff. Yelling at staff throughout breakfast.

    Owner Response
    Dear Susan,

    Thank you for your review.

    We are sorry to hear that your stay didn't meet your expectations.

    On behalf of our entire staff we would like to apologize for the inconvenience you experienced with your bathroom and our team at our breakfast room.

    Your feedback will be taken into account and shared with the team concerned in order to avoid this kind of issue.

    We would like to ensure you that it is not a representative stay in our hotel and it would be our pleasure to welcome you back soon.

    Kind regards,

    Hotel Metropole

    hotelmetropolebru, Community Management Coordinator at Hotel Metropole, responded to this review

  • Priceworthy hotel in central Brussels

    by Alundra123 on 2019-06-15 11:05 am

    The staff, service and breakfast are 5 star without hesitation!
    The room wasn't the best, but definitely the best I could get with regard to the price and location (central Brussel).

    A detail: it would be good to have tea and coffe (and waterboiler) in the room already (or at least the possibility to ask for it at the reception) instead of room service. But besides this, there's not very much to remark. Once again, fantastic staff!

    Owner Response
    Dear Alundra,

    Thank you for your review.

    We are glad that you had a pleasant stay overall.

    However, we would like to thank you for your feedback. We will take into account your comments in order to improve our service and facility in the future.

    Our team looks forward to welcoming you back soon.

    Kind regards,

    Hotel Metropole

    hotelmetropolebru, Community Management Coordinator at Hotel Metropole, responded to this review

  • Faded Glory

    by Vacationer810825 on 2019-06-12 05:12 am

    Such a range of conflicting experiences in this hotel. Positioned in what was once a grand square filled with grandiose buildings the Hotel frontage is shabby but the 'Hotels Cafe' tables at the front are full of customers obviously enjoying where they were. Check in was poor, reception staff were mixed, the uniformed concierge was great but the reception staff were difficult to understand and too quick to rush us through. The room was huge but tatty, the bed was comfortable and large enough but the furniture was old and damaged. The bathroom was OK but the shower in the bath was a small space requiring some 'involvement' in order to use it. Breakfast was ridiculous, watery fruit juice, cold food, indifferent staff and the smallest plates I have ever seen. Having said that the cold meats, pastries and coffee were excellent. Service in the bar, sorry 'The Cafe' - we don't have a bar sir I was told when I asked directions - was excellent as was the quality of the drinks on offer. All in all I wouldn't return, there is just too much work needed to bring a once grand hotel back up to the sort of place I would want it to be. Shame really.

    Owner Response
    Dear guest,

    Thank you for the time you took to share your experience with us.

    We are really sorry to hear that you had a bad experience in our hotel.

    On behalf of our entire team we would like to express our sincere apologies for the inconvenience you faced during your stay.

    Your feedback will be shared with the team concerned in order to improve our service and facility in the future and therefore avoid this kind of situation.

    We would like to ensure you that it is not a representative stay in our hotel and it would be our pleasure to welcome you back soon.

    Kind regards,

    Hotel Metropole

    hotelmetropolebru, Community Management Coordinator at Hotel Metropole, responded to this review


Close

International Numbers

Austria 08000706176
Belgium 080081830
France 805542721
Germany 8007241217
Ireland 1800995320
Italy 800979444
Netherlands 08000200956
Norway 80054304
Spain 900814719
Switzerland 0800001798
UK 8009179622
Book by Phone: +1 866 670 3764
International
Best Rate Guarantee


It appears you are using an older web browser! While using our site, you may encounter some trouble along the way. For PC users, we recommend upgrading to the latest version of Google Chrome, Internet Explorer, or Firefox. For Mac users, we recommend the latest version of Safari, Firefox, or Google Chrome.