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Hotel Metropole

    Hotel Metropole
 in Brussels
    Hotel Metropole
 in Brussels


TripAdvisor Traveler Rating:
3416 Reviews
Latest TripAdvisor Reviews

  • Stay at Metropole

    by martineinghels on 2019-08-25 011:18 pm

    We enjoyed our stay at your hotel very much. Very nice staff , food was excellent and the rooms are spacious......We will definitely re-visit.
    The hotel is one of the oldest in Brussels maybe but has grandeur and elegance! worth a visit.

  • Quirky hotel, well located, not for every taste.

    by DanielKalen on 2019-08-25 011:02 pm

    I'm giving this hotel a 5-star review not because it's a 5* property (I will fight anyone that says it is, including the staff of the hotel), but because as a very old 4* it hit all the spots I needed it to, and did it with grace.
    It definitely could do with a lot of updating, but we already knew that coming in, before booking, so this wasn't something that surprised us or we could complain about.

    The hotel is located on Brouckere Square, more or less on the edge of the old city, exceptionally well placed for tourism, but not so close to the Grand Place that we would have to make our way through throngs of tourists to get to the hotel every time.
    The building is a beautiful former bank, made hotel in 1895. That must have been the last time it was thoroughly renovated (this isn't an actual complaint, just an observation). The front desk maintains all the elements of a past splendour, including the ceiling, the desk itself, and the coloured glass windows behind it. On the other hand, and less splendorous but super cute, it also keeps the old elevators, which are obnoxiously slow, and require manually closing the doors (which most guests apparently are unaware of, leaving them often open and so rendering the elevator inoperative).

    All through the hotel, there are features that remind of its luxurious past (some of the furniture, marble staircases, the caf?, the ballrooms, and some of the suites.
    We reserved a Signature Suite and, to my delight as I am a fan, were assigned the Isadora Duncan Suite, possibly one of the largest and best appointed.
    The room was very large, with a huge, intense red decorated living-room with guests' bathroom, and a nicely sized bedroom separated by sliding double doors with its own master bathroom.
    All the furniture was trying to remind us of the glorious days of the hotel, but it couldn't help looking slightly dated and, as a result, it sometimes looks like its lacking in housekeeping, though I believe that's just the sensation that the worn-out and tired place gives (I don't actually think there was any dirt whatsoever).

    I have no tangible complaint about anything, other than the fact that it's old and needs to work on it. Other than that, it's convenient, its silent, the breakfast buffet is appropriate, and it has a very strong personality that gives it an interesting charm.
    I have taken my partner to a few other European capital luxury hotels, and he appreciated staying at the Metropole, as something different.
    All in all, most of the bad reviews it gets seem to stem from the hotel's own fault at setting the expectations absurdly high for what they actually offer (which is still pretty good!).

  • gianluca

    by gianlucafabris2019 on 2019-08-25 12:51 am

    Einstein and other 10 nobels were in Metropole,that's 6 stars and even more... the rest is 4 stars, but very nice. Mattress was bad, elevator fantastic... The hall is a monument, bat the rooms (maybe due to the old structure), are not at the same level

  • Awkward services

    by Minmin Z on 2019-08-25 03:03 am

    We checked in on the afternoon of 20, August, 2019. After we check in, we asked the front desk about the price of breakfast. The lady in charge at that time told us that the price of breakfast is EUR28 for an adult, and EUR10 for a child not over 11 years old. This information was confirmed by the other colleagues at that time, including a member of Les Clefs d'Or. We thought this information should be accurate. However, everything we have encountered the next day completely ruined the impression of the hotel for us.
    Next morning, that was in 21, August, my son and I went to the restaurant for the breakfast. The foreman at that time was a woman. Her name is Fatima, according to the inquiry we got from the manager. She marked that my stay was 2 adults. I found this and mentioned that it should be one adult and one child. Then she showed me to the table. About 10-15minutes, she came back with the receipt of this meal. It showed that she charged me EUR42. I told her that the correct fee should be EUR38 according to the information I have inquired. We think it's not a difficult calculation. But she told us the price for children is EUR14, and told us that if we have any question we can go downstairs and ask the front desk by ourselves. One five star hotel has two charging system?! That's very chaotic! The attitude of her was quite impatient and arrogant. This is not a service from five star hotel!
    The staff named Mouhammadou treated guests with different stander. After finding him served other guests with coffee and juice, I asked him please to serve me a cup of cappuccino. But he told me," The coffee machine is over there. You can go there to serve by yourself." I have to think it was kind of racial discrimination according to his performance! Is it because of our Asian faces so he stop serving us?
    It's quite an awkward situation for us to encounter! I can hardly believe this is from a five star hotel!

  • Great situation

    by XYXXntn on 2019-08-21 11:47 am

    Really good location,very interesting interior,fantastic service,room good bars and restaurants very good,central for Brussels so everything is walking distance ,worth a short or long term visit ,the breakfast is a special experience,first class

    Owner Response
    Dear guest,

    Thank you for your great review.

    We are glad that you had a pleasant stay.

    Our team looks forward to welcoming you back soon.

    Kind regards,

    Hotel Metropole

    hotelmetropolebru, Community Management Coordinator at Hotel Metropole, responded to this review


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