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Hotel Nemzeti Budapest - MGallery by Sofitel


    Hotel Nemzeti Budapest - MGallery by Sofitel
 in Budapest
    Hotel Nemzeti Budapest - MGallery by Sofitel
 in Budapest

Reviews

TripAdvisor Traveler Rating:
2233 Reviews
Latest TripAdvisor Reviews

  • My holiday in Budapest staying at the Hotel Nemzeti

    by eddyjwatts on 2019-10-02 08:46 am

    This holiday was my second this summer to Budapest and 13 nights on each occasion. I liked the look of the Hotel Nemzeti from the review and booked it for my first holiday in late May and early June. When booking the second holiday towards the end of August there was not doubt that I would go back to the Hotel Nemzeti again. The staff at the hotel were excellent - Reception, Dining Room and Cleaning staff. The Reception staff looked after me well, advised me well and put up with my limited Hungarian. My room was inexpensive, spacious and kept spotlessly clean. I intend to go back at least once next year and will definitely go to the Hotel Nemzeti. The hotel enhanced my visit to this stunning city and beautiful country which I traveled widely by train - thank you.

    Owner Response
    Dear eddyjwatts,

    Thank you very much for sharing such a wonderful review about your stay with us. It was our pleasure to have you and thank you for choosing us for the second time as well.

    It fills our heart with joy that both times we managed to provide a relaxing and truly memorable stay. I am indeed very happy to read that one of the main reasons you returned is the professionalism and excellent guest relation provided by our personnel; as we always aim to provide personalized guest experience for every guest. Your kind words regarding the inexpensive and spacious room, value for money, restaurant and overall cleanliness are also much appreciated. Rest assured I will pass on your encouraging words to the entire team to let them know that their hard work has been recognized.

    We are looking forward to welcome you back for your third journey to Budapest.

    Sincerely,
    Norbert Eberling

    MGalleryBudapest, Front Office Supervisor at Hotel Nemzeti Budapest - MGallery, responded to this review

  • Excellent!

    by Cruiser281618 on 2019-10-01 03:41 pm

    Have never received such a wonderful welcome at a hotel before. We were upgraded to a suite which was fantastic. Staff were very helpful and gave us some most useful informatiion. Great location especially being close to public transport.

    Owner Response
    Dear Cruiser281618,

    The team joins me in appreciation for sharing such a great review. It was our pleasure to have you in Hotel Nemzeti Budapest.

    At Mgallery Collection we always strive to provide personalized and memorable stays and I am thrilled you had an excellent stay. I am happy that we also managed to surprise you with a complimentary upgrade and you truly enjoyed your suite. The warm welcome and courteousness of our personnel together with great location are indeed some of those assets why our guests choose us. Thank you for your acknowledgement, I will certainly share your encouraging words with our entire team.

    We look forward to host you again shall you return to Budapest in the future.

    Sincerely,
    Norbert Eberling


    MGalleryBudapest, Front Office Supervisor at Hotel Nemzeti Budapest - MGallery, responded to this review

  • Good stay

    by Michael S on 2019-09-26 03:54 am

    Nice clean hotel, helpful friendly staff and good location for discovering Budapest. Had a great few days in Budapest and will definitely return in the near future. Breakfast was good and plentiful. Only downside was the small bathroom

    Owner Response
    Dear Michael S,

    I am delighted that you had a wonderful experience with us and thank you for taking time to review Hotel Nemzeti Budapest.
    We aim to make our guests feel truly welcome and comfortable throughout their time with us and so we are delighted to learn that this was noticed and that you liked the cleanliness, helpful and friendly personnel and favorable location. Here at Mgallery we always strive to provide memorable stays and I am thrilled we managed to exceed your expectations.
    Comments like yours reinforce our belief that we are going in the right direction! Rest assured I will forward your encouraging words to the entire team to serve as added motivation in the future.

    We hope to welcome you back in the near future.

    Sincerely,
    Norbert Eberling


    MGalleryBudapest, Front Office Supervisor at Hotel Nemzeti Budapest - MGallery, responded to this review

  • This was our favorite hotel of three on this trip

    by JoanCYardleyPA on 2019-09-23 02:27 pm

    This is a beautiful hotel in a historic building, with spacious rooms, helpful, bilingual staff a wonderful buffet breakfast and evening bar and restaurant. 1) when we checked in, they did not have our superior room for the first night of four, so they gave us a smaller room, a round of drinks and a 20 euro coupon for the bar/restaurant. 2) The superior room had great decor and was worth the extra charge for the roominess. 3)The staff was all helpful and nice and they sold us Hop On Hop Off bus tickets. 4) The hotel is located right by a metro station and within a block of the beautiful NY Palace Hotel and Cafe, where all the tour buses stop. 5) The buffet breakfast is notably good with champagne and egg dishes available to be ordered.

    Owner Response
    Dear JoanCYardleyPA,

    Gratitude for your amazing recommendation and for taking time reviewing your recent stay at Hotel Nemzeti Budapest!
    The team and I are thrilled to know that our MGallery was your favorite hotel during your stay in Europe and that you enjoyed the rooms, helpfulness and professionalism of the personnel, location, delicious breakfast and the options we provide at our concierge counter. We always strive to provide a memorable stay and I am glad to read we were able to exceed your expectations with an alternative option of room and compensations on your first day.
    I will certainly forward your encouraging words to everyone and I trust we will have the chance to be your host again shall you return to Budapest.

    Sincerely,
    Norbert Eberling

    MGalleryBudapest, Front Office Supervisor at Hotel Nemzeti Budapest - MGallery, responded to this review

  • Very Average

    by SmogMonster1 on 2019-09-23 12:50 am

    Room was small but nice, but the bathroom was strange, No ventilation, loud TV speakers that could not be turned off or down when the bedroom TV was on and the room service did not replenish toiletries.

    Breakfast was minimal and you have to pay extra for something like an omelette.
    It did have an excellent coffee machine (but wasn't working one morning)

    Do Not let the hotel order you a taxi to the Airport. They use a private firm that sent an old black unmarked taxi that charged 50% more than the licensed Airport taxi we used to get to the hotel.

    I would chose a better location if I was to return to Budapest as the surrounding area is pretty scummy.

    Owner Response
    Dear SmogMonster1,

    Thank you very much for taking the time to share your experience with the travel community. I was said to read, that it did not meet your expectations. Please accept my sincere apologies.
    There was a comment in your review which I did not quite understand. You mention that you had to pay extra for egg dishes, like an omelet. I am sure this was only a misunderstanding as the A 'la carte egg offer is part of our breakfast package at no extra cost. It is true, that for this reason no egg dishes are displayed on the buffet.
    I would also like to clarify the taxi issue. We do work with a taxi company other, than the one contracted by the airport. It is called Elite Taxi, who provides a premium service. They have fixed transfer costs to the airport and to many major points in the city. Their cost is somewhere around 15 to 20 percent higher than that of the yellow taxis in the city. On the other hand all of their drivers are well groomed, they speak English and the cars are Mercedes E- class vehicles (all under 10 years). My colleagues are happy to reserve any other service provider in the city.

    Thank you once again for your useful comments, which we will consider for the improvement of our services.

    Best regards,

    Zoltan

    MGalleryBudapest, Rooms Division Manager at Hotel Nemzeti Budapest - MGallery, responded to this review


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