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Hôtel Paris Bastille Boutet - MGallery by Sofitel


    Hôtel Paris Bastille Boutet - MGallery by Sofitel
 in Paris

Reviews

TripAdvisor Traveler Rating:
705 Reviews
Latest TripAdvisor Reviews

  • Nice, but not quite 5 stars.

    by RickyRage on 2020-02-19 05:17 am

    We stayed here for four nights on a vacation. Overall, we really enjoyed our trip, but the hotel was not quite as advertised. For an advertised 5-star hotel, it was not quite up to par.

    Overall:
    + The value for the room was good, possibly due to it being a bit further removed from the city
    + The location was great! It was a short walk from the Feidherbe / Cheligny station which took only ~15 minutes to be in the center of the city. Plus there were lots of good restaurants around the area.
    + Everyone in the hotel was very friendly.
    + The room was quiet even though it faced the street, and the bed was a dream.
    + The bathtub is like a spaceship, so if you take baths, get ready for an A+ experience.

    - The internet was really slow and inconsistent. If you are trying to work from the room, be careful. When we mentioned it to the front desk, they were of limited help in this area.
    - The rooms were clean, but we had issues with both our tub and our room sink. When we asked for them to be fixed, it took two days to get fixed.
    - The overall feel of the hotel was not a 5-star experience in my view; more like a 3.5 or 4-star experience. Everything from the check in, to lack of concierge, to lack of unique touches (e.g. turn down service) makes this feel short of 5 star experience.

    Overall, this was a completely fine place to stay. However, I think the billing as a 5-star place is probably a bit oversold.

  • Poor customer service, extra payment and delayed checkin

    by ashwaniupadhyay on 2020-01-03 04:23 am

    The front office staff lacks empathy for the customer. They charged us for the breakfast even after telling that it is optional. We had not taken breakfast but had to pay 30 euros for the breakfast. The front office staff had initially denied checkin saying that our booking cannot be found in the system. They made us make a new booking by paying 300 euros for stay and 30 euros for the breakfast. They delayed the checkin even after payment and told us that rooms are not available for next day. At checkout they again offered us rooms. The front office is a total mess. Only one emoployee at the front office was empathetic and allowed us to keep the luggage in the luggage room. If you want to mess us your holidays and experience a stay where every thing is about money, please book this hotel.

    Owner Response
    Dear guest,

    Thank you very much for taking the time to review your stay at the Hotel Boutet, feedback are very important for us.

    I am truly sorry to hear that you had a really bad experience with our Front Desk team. I know they really tried to help you as your initial booking had been done through a fake travel agency, therefore we did not have it in our system.

    As you might be aware we were really busy during the New Year period and we were fully booked for the 31st when you checked in but had some cancellations within the night due to the current strike in Paris, that is why some rooms were available in the morning.

    We are really sorry for the inconvenience and especially regarding the interaction with our staff as it is not the type of service we usually provides, in opposite we often have positive feedback for that.

    We will be more than happy to welcome you again in order to show you the true Boutet Experience. Please do not hesitate to contact us directly.

    Sincerely,

    Floriane F
    Front of House Manager

    florianefilou, Front Office Manager at Hotel Paris Bastille Boutet - MGallery, responded to this review

  • One of the most comfortable hotels I've been

    by goabilio on 2019-12-19 03:10 am

    The hotel impresses with the decoration details, all very elegant. Very comfortable room, spotless bathroom, impressive whirlpool and great service. Great location, lots of bars and things to do around the area

  • Very nice hotel with great service in local neighborhood

    by 1A-globetrotter on 2019-12-08 09:22 pm

    Had a chance to stay for 5 nights here. The location is off the typical tourist track but that is one of its charm. Many cafes, bakeries, and restaurants within walking distance. Close to subway lines 1 and 9 for traveling around the city. I've received exemplary services here from the front desk to Morgan, who kindly helped arranged for a move to new room after heating issues with original room. Staff are all very professional and speaks fluent English. A really pleasant stay!

  • Highly recommended

    by DorsetSueB on 2019-12-02 06:28 am

    We stayed for 3 nights - the hotel is perfectly located for the Metro into the city. Staff are very friendly and very helpful. The room and all the facilities are first class. Plenty of bistros around the area - we would most definitely return


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