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Hotel Saranac, Curio Collection by Hilton


    Hotel Saranac, Curio Collection by Hilton
 in Saranac Lake
    Hotel Saranac, Curio Collection by Hilton
 in Saranac Lake

Reviews

TripAdvisor Traveler Rating:
289 Reviews
Latest TripAdvisor Reviews

  • Help for a weary traveler

    by sratcliffe2020 on 2020-01-16 01:12 pm

    I had a terrific one night stay--front desk staff person was great. After coming in late in the evening with no reservation, I was in my room within minutes. The town of Saranac Lake is so cute. Had a great breakfast and awesome latte at a local coffee place called Origins.

    Owner Response
    Thank you for stopping over and joining us at Hotel Saranac, Curio Collection by Hilton. It's lovely to hear that we were able to deliver a welcoming and relaxing hotel experience that you deserve during your time with us. We look forward to welcoming you back the next time you are in town.

    GM_Front_Desk, General Manager at Hotel Saranac, Curio Collection by Hilton, responded to this review

  • Great Hotel

    by jnichols2020 on 2020-01-15 10:13 am

    My wife and I took the night off from the children and found this gem in Saranac Lake. Very friendly and very competent. It was an excellent dining room with an excellent staff. No complaints. A lot of praise.

    Owner Response
    Thank you for visiting us at Hotel Saranac, Curio Collection by Hilton. We're thrilled that you highlighted our excellent hospitality. We can't wait to see you and your wife again!

    GM_Front_Desk, General Manager at Hotel Saranac, Curio Collection by Hilton, responded to this review

  • Restored to the grandeur of yesteryear

    by Dreamagic on 2020-01-13 03:38 pm

    On a whim we decided to turn our romp through the ADK into an overnight stay. Used the Hilton app to secure an overnight king room for Saturday evening. The entire experience was excellent. We were upgraded to a corner King on the top floor with views out two windows. The windows open to allow wonderful clean ADK scented air to waft into the room. Everything has been updated and redone but they've kept all the charm and architectural integrity of when the hotel was built. We found everything crisp and clean! The staff was efficient and most accommodating. Our room had a wonderfully comfortable king mattress, excellent WiFi, good lighting and a great rainfall shower head with decent pressure. Soap, shampoo and conditioner provided and a hair dryer AND cloth bathrobes!! Thermostat to control heat/fan/AC. On site spa if you desire a massage or services. A large gift shop with nice things (not junky cheap souvenirs). They offer room service. Onsite bar on second floor and restaurant in first floor. Fitness room with basic bike/tread mills. Covered parking (which came in handy with impending ice storm). Complimentary Coffee/tea offered outside first floor elevators in morning. Not one damn thing wrong with our entire overnight stay. We will definitely make a point of visiting again. Every employee from the front desk, to the girl that replenished the coffee bar creamer, to the high school junior working the gift store (my favorite .. good luck go get your medical degree and fulfill the big city dream!), to the room maid in our hallway.. all just extremely accommodating and excellent. Can't wait to return!

    Owner Response
    What a lovely review to read! It makes us proud to know you had a wonderful time with our well-equipped accommodations, great hospitality, and superb amenities.
    Thank you for making Hotel Saranac, Curio Collection by Hilton your home during your recent travels, and we can't wait to have you back!

    GM_Front_Desk, General Manager at Hotel Saranac, Curio Collection by Hilton, responded to this review

  • Please do not stay at this place!

    by rahulp133 on 2020-01-05 04:35 pm

    I had high hopes when I booked this hotel for our new year vacation with my wife and infant daughter given it being Hilton collection but what we found was a terrible service, small rooms and uncleanliness. I even saw a mouse in a side closet. Terrible! We stayed at this place for 2 days. When they serviced our room, they didn't even change our bed sheets. I noticed it and I called the front desk. Front desk person tells us that they can give us the sheet at that hour if we wanted it to change ourselves. Horrible experience!!!

    Owner Response
    Dear Rahulp,
    The issues you raise are important to us. Please accept our apologies for any concerns about cleanliness and service as well as for any issues with unwelcome visitors. Feedback like yours helps us improve, and we'll pass your comments along to the appropriate staff members. Should you be in the area again, we'd appreciate the chance to offer you accommodations that are more in line with your expectations.

    GM_Front_Desk, General Manager at Hotel Saranac, Curio Collection by Hilton, responded to this review

  • High expectations, low results

    by michaelhumphrey2018 on 2020-01-04 10:18 am

    While this is an historic hotel, make sure to verify if it will be a good fit for you, the rooms are exceptionally tiny, bathroom non existent and low water pressure for your shower. Take the time view other area hotels if you need a place to work and relax

    Owner Response
    Dear Michael,
    We welcome all feedback from our guests, and we thank you for taking the time to share your comments with us. We have a range of room sizes and layouts available to fit the varying needs of our guests, and we would have loved to show you some of our larger options. Once again, thank you for sharing your comments, and we wish you all the best in your future travels.

    GM_Front_Desk, General Manager at Hotel Saranac, Curio Collection by Hilton, responded to this review


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Austria 08000706176
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