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Hotel Saranac, Curio Collection by Hilton


    Hotel Saranac, Curio Collection by Hilton
 in Saranac Lake
    Hotel Saranac, Curio Collection by Hilton
 in Saranac Lake

Reviews

TripAdvisor Traveler Rating:
303 Reviews
Latest TripAdvisor Reviews

  • Not all rooms are in the hotel

    by jason_riley on 2020-03-09 04:54 am

    Upon checking in we were delighted to find out we had been upgraded to a suite... and then disappointed to find out that it wasn't in the hotel. We had to walk through a cold, dark parking garage to a separate building. (Imagine booking a room at the iconic Plaza Hotel in NYC and then finding out when you got there that your room was a block away.)

    We quickly got over our disappointment upon walking into the suite. It was spacious and beautiful! Two big TVs, a faux-fireplace, kitchenette and dining table, separate bedroom... and the biggest bathroom we have ever seen! At this point our only disappointment was not being able to stay more than one night.

    Still, we were not thrilled about having to put on boots and coats to walk back to the hotel to go to the restaurant. And the lack of an in-room safe was surprising.

    We ate dinner at Camp Fire, the very nice restaurant on the hotel's ground floor. The service was excellent and the food was delicious. (We returned in the morning for breakfast.) After dinner, we went upstairs to the Grand Hall bar, which was lovely but completely empty. We had been surprised to learn that it closes at 10 pm on a Saturday night. So much for late night drinks!

    We ordered a round of drinks from a friendly bartender and took seats near the faux-fireplace. We had the entire space to ourselves. The bartender closed everything down at 9 pm without even asking if we wanted another round. Alright, then.

    Overall, we were impressed by the service, the suite and the restaurant at Hot Sara. The free parking and Wi-Fi were welcome. I've deducted one star for not being able to stay in the actual hotel, for the lack of an in-room safe, and for closing the bar at 9 pm.

    Owner Response
    Dear Jason,
    Thank you for staying with us and taking the time to leave us a review. We're so pleased our spacious, well-appointed suites impressed you and that you enjoyed your meal. However, we apologize for any disappointment with the room location and bar hours. We'll pass your comments along to our staff for further review, and we invite you to stay with us again during your next trip.

    GM_Front_Desk, General Manager at Hotel Saranac, Curio Collection by Hilton, responded to this review

  • Average...so sad

    by ReneeGourmet on 2020-03-06 03:22 pm

    This place is gorgeous and it could be spectacular. But they fell short in so many ways. I hope they step up...diamond members need to be appreciated, staff need to really care about guest experience. Food, every day needs to be great.

    Owner Response
    Although it seems overall your stay with us was pleasant, we regret to hear that certain aspects of your visit were not what you expected from us. Know that your comments about areas of improvement are gratefully received, and they will be utilized as we continually improve.
    We know we can do better and hope to have the chance to prove this to you. We wish you all the best along your way.

    GM_Front_Desk, General Manager at Hotel Saranac, Curio Collection by Hilton, responded to this review

  • Great Hotel Great Atmosphere Great Property

    by demetriosp352 on 2020-03-04 06:52 am

    This was a great hotel, bar could have been opened a little bit later with some bar specials/Happy hour, The room was a little small, the Staff was exceptional (Braylin was the wealth of knowledge not only for the Hotel Chain Itself but the surrounding areas)

    Owner Response
    Dear Demetrios,
    Thank you for highlighting our excellent service at Hotel Saranac, Curio Collection by Hilton. Your next stay is greatly anticipated, and we wish you all the best in your travels!

    GM_Front_Desk, General Manager at Hotel Saranac, Curio Collection by Hilton, responded to this review

  • Great, historic hotel

    by KatieK666 on 2020-03-04 05:58 am

    From check in to check out our stay was great. It was a one night couples getaway and saranac is a great town to visit. Bitters and Bones is recommended for food. The 2nd floor hotel bar at Hotel Saranac was gorgeous and the bar tender told us a lot of history about the hotel and village. Highly recommend for a couples getaway.

    Owner Response
    Dear Katie,
    It is our goal to deliver a fabulous experience for all our guests from the moment they arrive until the time they leave, so we're glad to receive your positive feedback. We hope you can enjoy more of our awesome bar on your return to Hotel Saranac, Curio Collection by Hilton!

    GM_Front_Desk, General Manager at Hotel Saranac, Curio Collection by Hilton, responded to this review

  • Great Stay

    by GeeGirl on 2020-03-01 12:29 am

    This was our first visit and while we only stayed one night, we enjoyed the hotel.

    The hotel was nicely renovated. Front staff were friendly and helpful. We were in a corner king room which was quite spacious and clean. However, as noted by other reviewers though, the bathroom was tiny. A few times the walls seemed thin and it sounded like kids were running up and down the halls. Turns out our room was next to the stairwell hence the noise - but there were no issues with sound at night.

    We were at Campfire Restaurant twice (cocktails/appetizer and breakfast) and found service and food good.

    Nice that there was a lot of parking in the back and location is close to Lake Placid.

    Only negative is that it's a bit pricey to stay - but we would definitely stay again if in the area.

    Owner Response
    It makes us happy to read your compliments on our well-maintained accommodations, great hospitality, and convenient location. We can't thank you enough for joining us in your travels, and we'd love to host you again at Hotel Saranac, Curio Collection by Hilton!

    GM_Front_Desk, General Manager at Hotel Saranac, Curio Collection by Hilton, responded to this review


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