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Hotel Taschenbergpalais Kempinski Dresden


    Hotel Taschenbergpalais Kempinski Dresden
 in Dresden
    Hotel Taschenbergpalais Kempinski Dresden
 in Dresden

Reviews

TripAdvisor Traveler Rating:
1766 Reviews
Latest TripAdvisor Reviews

  • Great customer service with COVID 19 cancellation

    by angelasD8406ZP on 2020-03-28 00:53 am

    So sadly had to cancel my stay in June due to uncertainties in travel re COVID. despite having booked a room on a non cancellation and refund policy, the hotel refunded all my money immediately. Exceptional care and customer service, which had actually been the case since I first booked last year. Very much looking forward to being able to visit at some point in the future.

    Owner Response
    Dear guest,


    Thank you very much for your positive review of our service. Even though we are truly sorry we could not accommodate you under the given circumstances, I am happy to read that you experienced a wonderful service from our reservations team.

    It would be our great pleasure to welcome you in beautiful Dresden, when the crisis is over.

    For now we wish you all the best, stay safe and healthy!


    Marten Schwass
    General Manager

    Team_Taschenberg, General Manager at Hotel Taschenbergpalais Kempinski, responded to this review

  • A little Luxury in Dresden

    by Nigel C on 2020-03-01 08:23 am

    This hotel is a rare treat, all the aspects of my stay here were excellent. The minor irritation was a Chopard jewellery event in reception as I arrived. The room was above expectation and the breakfast simply cannot be beaten.

    Owner Response
    Dear Nigel C,

    Thank you very much for taking the time to review your stay at the Hotel Taschenbergpalais Kempinski Dresden.

    I am delighted to read that you enjoyed your stay with us and in beautiful Dresden. Gladly I have forwarded your positive feedback to all of our employees.

    We would be more than happy to welcome you once again as our guest in Dresden.

    For now I remain with best regards from the Taschenbergpalais.

    Marten Schwass
    General Manager

    Team_Taschenberg, General Manager at Hotel Taschenbergpalais Kempinski, responded to this review

  • Beautiful

    by PragueDweller on 2020-02-23 08:37 am

    The hotel is beautiful. Great location in the heart of the city. We enjoyed the spa a lot, 4 different saunas, silent relaxing area and big swimming pool. Breakfast was fantastic. In the evening we enjoyed the hotel bar downstairs. It was packed but great ambiance and live music - the singer was amazing. The room was really big, they gave us the upgrade for free. The only thing to complain about was the mattress - not comfortable and you could feel every move of the person next to you. Seriously they should replace it. Service was professional and polite.

    Owner Response
    Dear guest,

    Thank you very much for taking the time to review your stay at Hotel Taschenbergpalais Kempinski Dresden.

    I am very happy to hear that you benefited from our location in the heart of the city and were fully satisfied with the service we provided for you.On behalf of the entire hotel staff, I would like to thank you for your more than kind words. We are always striving to provide the best service and the most comfortable stay for our guests and reading your review confirms our efforts are worthwhile.
    Regarding the mattresses I will forward your feedback to our executive housekeeper.

    We are looking forward to welcoming you in the not too distant future.

    Kind regards

    Marten Schwass
    General Manager

    Team_Taschenberg, General Manager at Hotel Taschenbergpalais Kempinski, responded to this review

  • Beautiful Hotel in Ideal Location

    by LiznMN on 2020-01-26 04:12 pm

    We stayed in Dresden in December while visiting the Christmas Markets as well as seeing some of the other popular tourist sites. The hotel itself was lovely. It was beautifully decorated with spacious rooms, a large bathtub perfect for baths and a super cozy bed. The hotel had a spa, but it was a little odd that you had to dress in your robe before you were allowed to go up to the spa- which meant that you had to walk through the hotel in your robe. The location was great. The main Christmas Market (and one of the most beautiful) was just a short walk down the street. The Semper Opera House, Zwinger Palace, and Royal Palace were right across the street. However, as much as we really enjoyed our stay, everything that was not included in the room charge seemed to be overpriced. I was charged extra for bath salts to take a bath and an extra bottle of water for our room was 7-9 Euro. It was less expensive for us to take the local taxi service than have the hotel drop us at the train station. This is the only reason I gave it a 4 instead of a 5.

    Owner Response
    Dear Guest,

    Thank you for taking the time to review your stay at our hotel during your stay in Dresden. We are pleased that you enjoyed your time with us and that we were able to convince you with location near the hot spots in Dresden and our beautiful spacious rooms. "Beautiful Hotel in Ideal Location " - is an amazing compliment and we would like to thank you for the positive words about the Hotel Taschenbergpalais Kempinski Dresden. We would appreciate if you would visit us again and give us the opportunity to provide you another pleasant stay.

    With best regards,

    Marten Schwass
    General Manager

    Team_Taschenberg, Manager at Hotel Taschenbergpalais Kempinski, responded to this review

  • Absolutely fabulous

    by DebTheGerman on 2020-01-17 01:12 pm

    Stunning hotel in a truly fantastic location in the beautuful city of Dresden. Lovely room and immaculately clean. Excellent power shower.

    The breakfast buffet - what can I say? Never have I experienced anything like it. Everything you could want is there. If you ate even a small amount of what is available you would not need anything the rest of the day!

    The cocktail bar is great with an amaxing selection!

    I would love to return in the winter to see the courtyard turned into an ice rink.

    Owner Response
    Dear guest,

    Thank you very much for taking the time to review your stay with us at the Taschenbergpalais Kempinski Dresden.

    I am delighted to read that you fully enjoyed your stay with us at the Taschenbergpalais and I gladly forwarded your positive feedback to all of our employees!

    It will be our great pleasure to welcome you once again with us in beautiful Dresden.


    For now I remain with best regards,


    Marten Schwass
    General Manager

    Team_Taschenberg, General Manager at Hotel Taschenbergpalais Kempinski, responded to this review


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