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Le Richemond


    Le Richemond
 in Geneva

Reviews

TripAdvisor Traveler Rating:
587 Reviews
Latest TripAdvisor Reviews

  • Superb one night stand

    by mauricioemmanuel on 2020-02-12 04:11 pm

    My first stop after a week of hard ski in Courchevel. All I needed was a quiet and cosy room and a good restaurant for a special dinner. Well I got it, with a gentle staff and a restaurant Le Jardin facing the banks of the lake I felt myself revigorated. Nice location, close to the main area of the city and a high class concierge teen completed the good impression.

    Owner Response
    Dear mauricioemmanuel,

    We greatly appreciate to hear that you enjoyed your one night stay as well as a revigorating experience at legendary Le Richemond. On behalf of the Team, thank you very much for taking the time to give us your good impressions at the end of a week of hard ski.

    We all look forward to welcoming you back in a near future.

    Kind regards,
    Andre Cheminade

    AndreCheminade, General Manager at Le Richemond Geneve, responded to this review

  • Starting the year

    by Danie W on 2020-01-16 09:26 pm

    Reception was efficient, then we got to the room. I am not certain whether the room had been checked before we arrived. We had cups but no way to make anything. The first call rendered a coffee machine, the 2nd call produced coffee pods. A third call, now asking for someone from housekeeping to be sent to our room resulted in a young lady arriving. Asking her to look at the coffee station rendered a result of her excitedly telling us that there was no milk or sugar. Exactly. She stood there looking at me as if she now should get a price for having identified the problem. Asking her to please arrange for for milk and sugar rendered a plate on which some milk pods and sugar satchels were dumped. It took more than an hour and three calls to enable me to make a cup of coffee. Not one of the three people involved in the three calls said "sorry" or "this is a mistake". All acted as if I inconvenienced them. This soured everything that followed. I cannot divorce my disappointment from everything else and it would not be fair to the hotel for me to comment on any of the other facilities.

    Owner Response
    Dear Mr. Davie W,

    Thank you very much for staying at our legendary hotel early January and for taking the time to give us your impressions.
    I greatly appreciate your feedback which allowed us to take immediate action regarding the shortfalls in our service.
    Kindly accept my sincere apologies for any inconvenience caused.
    For information, we have already equipped all of our rooms with kettles and coffee machines.
    It will be a pleasure to welcome you personally upon your next visit to Geneva and to make sure we exceed your expectations, which remains our first priority.

    Kind regards,
    Andre Cheminade


    AndreCheminade, General Manager at Le Richemond Geneve, responded to this review

  • 5 Star: Location, Staff and it is really Quiet

    by RABSeattle on 2019-12-20 09:20 am

    I stayed 7 nights at Le Richemond and thoroughly enjoyed it.

    The location is perfect, central Geneva, right on the lake. It's a 10 minute walk max to the train station. Lots of great - and possibly expensive - shopping 15 minutes away. Restaurants abound, too.

    Highlight for me for the stay was the staff. Friendly and attentive - called me by my name! The Concierge staff was impeccable making suggestions and reservations. Excellent service here.

    This was a vacation trip so I appreciated how quiet the hotel is and my room was. Wonder if they sound-proofed it? No road noise. No hallway noise.

    Will visit again. Sorry my stay had to end.

    Owner Response
    Dear Guest,

    It was a pleasure to welcome you at Le Richemond for one week of holidays.

    Thank you so much for taking the time to give us your feedback. I am glad to hear that the whole Team has left a lasting impression on you as they strive every day to offer personalized service with a focus on guest's specific needs.

    We all look forward to your next visit.

    Kind regards
    Andre Cheminade

    AndreCheminade, General Manager at Le Richemond Geneve, responded to this review

  • An elegant hotel which keeps its legend

    by YosefL on 2019-12-10 01:07 pm

    I have stayed many times in the hotel .its keeping its standards high quality of service and a very good one. The rooms are nice cosy offering you exactly what you expect .
    The food service at the bar on late hour like 22.30 was very good and met all my expectations.
    Worth while to stay

    Owner Response
    Dear Yosef,

    You are right, legends stay at Le Richemond Gen?ve.

    Thank you for your kind words after your recent stay with us. We highly appreciate your loyalty to the hotel and look forward to your next visit, meeting again all your expectations.

    With our best wishes
    Andre Cheminade

    AndreCheminade, General Manager at Le Richemond Geneve, responded to this review

  • Room

    by 304lanaa on 2019-11-13 04:56 pm

    Staff are adopter friendly and service is good. However, I was unable to sleep as the room smelled of dust and got my nose stuffed. I assume it's the carpet. Other than that it is a nice hotel with perfect location very close to everything. The view from the hotel room was quite depressing however

    Owner Response
    Dear Guest,

    Thank you for choosing Le Richemond for your stay in Geneva and for taking the time to give us your feedback.

    We regret to hear after your departure that the room did not suit you as we could have solved the situation right away.

    Please accept our sincere apologies for any inconvenience we may have caused.

    It will be a pleasure to welcome you personally upon your next visit to Geneva to make sure the Guest Room you are assigned does fit your needs and exceeds your expectations, which remains our first priority.

    Kind regards,
    Andre Cheminade

    AndreCheminade, General Manager at Le Richemond Geneve, responded to this review


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