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Marriott Syracuse Downtown


    Marriott Syracuse Downtown
 in Syracuse
    Marriott Syracuse Downtown
 in Syracuse

Reviews

TripAdvisor Traveler Rating:
433 Reviews
Latest TripAdvisor Reviews

  • Mr. Edward

    by norlnsguy on 2019-11-10 06:10 pm

    The hotel is a gem. A major and thorough renovation has breathed new life into this Marriott branded property. A city center on the rebound needs a great hotel as an anchor and the Downtown Syracuse Marriott is providing a much needed boost to a resurgent Syracuse. I always stay here when in town on business.

    I am always particularly impressed with how quiet my room is. I never hear anything from my neighbors on either side. Earlier today, stepping into the hallway, I was shocked by the ridiculous volume of one neighbor's television. The hotel's old bones are thick and sturdy because I did not hear any noise through the wall while in my room.

    The front desk management is always efficient, engaging, friendly, and most professional. I especially appreciate Abigail. She is simply FANTASTIC!! She remembers my name and always provides the warmest greeting when I arrive. I literally look forward to my trips to Syracuse just to see her. It's people that make the difference in any organization and Abigail always makes me feel so welcome and valued. Brittany is also an outstanding asset to your front desk team and also deserves praise.

    Keep up the great work!!

  • This Marriott Has It All

    by CuseHoops823 on 2019-11-08 05:21 am

    Visited this Marriott for business and pleasure. Accommodations were excellent, location is easy in/out and amenities were many. Shaughnessy's Irish Pub (attached)was great for fun, food and atmosphere.

    I attended a conference after Ubering the night before to an SU Basketball game.

    Best of all was the Marriott staff from Valet, Front Desk, and checkout - everyone was friendly and professional. Thank you!

  • Unusual disappointment

    by kimberlybD4526NQ on 2019-10-31 02:49 pm

    I have stayed at this property in the past and been very happy. Unfortunately, on this visit, my experience was less than stellar. The toilet in my room was clogged when I arrived, there was only a single bath sized towel when one typically expects 2, the shampoo was half used, the ironing board was broken. The bathroom was not as clean as in past stays. The front desk provided a voucher for a buffet breakfast for 2 and additional points as compensation which was kind though I was alone and the buffet was not worth getting up 30 mons early for to eat alone.

    I am hoping this was a fluke as I generally enjoy this hotel.

    Owner Response
    Dear kimberlybD4526NQ,

    First and foremost thank you for being our guest. Additionally thank you for taking the time to complete our survey. We appreciate your valuable feedback as it helps us make improvements at our property. We're saddened to hear that your experience was anything less than completely enjoyable. Please accept our apologies as well every assurance that we will be working to address the concerns outlined in your review. This is definitely not a typical experience at the Marriott Syracuse Downtown.

    You are important to me and I would like to speak with you and personally apologize for our shortcomings and restore your faith in the Marriott Syracuse Downtown. Please feel free to contact me at your convenience
    at 315-474-2424, or let me know when would be an appropriate time to contact you.

    Sincerely,
    Cristina Barnes
    Front Desk Supervisor
    Marriott Syracuse Downtown
    cristina.barnes@marriott.com
    3154742424

    Dream25292426427, Front Desk Supervisor at Marriott Syracuse Downtown, responded to this review

  • Beautifully Restored Hotel

    by Michael S on 2019-10-25 10:21 am

    The hotel was originally built about 90 years ago, and has been beautifully restored to its original grandeur. One of the nicest Marriott hotels I have stayed at. The rooms are very comfortable. Minus one star for the restaurant bar downstairs (recommendation - leave the hotel for dinner).

  • Beautiful hotel! Hands down nicest Marriott I have been to.

    by Tara S on 2019-10-23 05:50 am

    Had a conference here for two days. The facilities and history of the hotel are amazing. Super beautiful.
    Thank you for keeping the quaint, older touches like the doors to the rooms(servidor).
    We spent a lot of time at ShaunesseyPub. Girls great there and food good.
    Thanks to Cameron at the front desk for taking care of us.
    Wish I could stay longer!!!!


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