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NH Collection Florence Porta Rossa


    NH Collection Florence Porta Rossa
 in Florence
    NH Collection Florence Porta Rossa
 in Florence

Reviews

TripAdvisor Traveler Rating:
2458 Reviews
Latest TripAdvisor Reviews

  • Simply amazing!

    by fahad19702019 on 2019-05-06 01:45 pm

    Just perfect...at least to me! A boutique hotel with history dating to 17th century and one side of the building dates back to 14th century I am told. You roam around the hotel and you just keep looking at details that brings history back. Otherwise everything else is almost perfect...staff very friendly and attentive, location is great and breakfast is enjoyable. They were too kind one morning making a birthday gesture for my son without us requesting. Would be certainly my first choice for Florence!

    Owner Response
    Dear Guest,
    Thank you for the review and thank you for the time dedicated to share your experience with us! It is amazing to read that you loved your stay, that you appreciated our precious location in the heart of Florence, that you loved the breakfast buffet, our breakfast surprise for your son and in particular is amazing to read that you loved the experience with our team!
    We look forward to welcome you again soon and we remain at your complete disposal for the future.
    Best Regards,
    Noemi Pintus
    Guest Relations

    NoemiP1162, Responsabile relazioni pubbliche at NH Collection Firenze Porta Rossa, responded to this review

  • Excellent room & location

    by MK11BR on 2019-04-30 03:05 pm

    The room was lovely, the hotel is convenient for walking to virtually all sites in Florence, and the staff was welcoming, helpful, and friendly. We had a wonderful four night stay. The only surprise was a 10 euros Florence city tax per night upon check-out, but that was not a big deal.

    Owner Response
    Dear Guest,
    Thank you for the review and thank you for the time dedicated to share your experience with us! It is amazing to read that you loved the Hotel, its position and in particular our team.
    Regarding the city tax, as you know is not up to our decision.
    We look forward to welcome you again soon in Florence and we remain at your complete future disposal.
    Best Regards,
    Noemi Pintus
    Guest Relations

    NoemiP1162, Responsabile relazioni pubbliche at NH Collection Firenze Porta Rossa, responded to this review

  • wonderful staff

    by Linda C on 2019-04-29 07:12 am

    I stayed in this hotel for 3 nights this March 2019. I've stayed in Florence many times in a few other hotels but, this one really impressed me. It's in such a good location within walking distance of most of the things you'd want to visit. The staff couldn't be nicer. The rooms are such a nice size and, well kept, very clean, very quiet. The breakfast was the best breakfast I've seen in a Florence hotel in all my times visiting Florence. The selection was really beyond what I expected. There were so many choices and, the staff was right there asking if they could get anything for you. They made the nicest cappuccino for me each morning. Whenever we returned from being out and, about the staff at the desk always greeted us and, also greeted us as we walked nearby to go for the breakfast. I hope to stay here again on my next stay in Florence.

    Owner Response
    Dear Ms Linda,
    Thank you for the review and for the time dedicated to share your experience with us! It is amazing for us to read that you loved your stay, that you enjoyed so much the breakfast and our cappuccino, that you loved the room , the location and in particular that you loved so much the time you had with our team! Your feedback is very importan for all of us, thank you again.
    We would love to welcome you again soon and we remain at your complete future disposal, do not hesitate to contact us!
    Best Regards,
    Noemi Pintus
    Guest Relations

    NoemiP1162, Responsabile relazioni pubbliche at NH Collection Firenze Porta Rossa, responded to this review

  • Excellent Boutique Hotel in the Heart of Florence!

    by TinaT20142014 on 2019-04-25 07:36 am

    We stayed at this hotel earlier this week and would highly recommend it. The location is fantastic and is within walking distance to the Duomo, the Uffizi gallery and the best stores in Florence. The staff are super friendly and helpful too. Our room was very spacious and comfortable and the only thing it lacked was a view but we were told none of the rooms in this hotel have a view. It did not really matter though as because of the central location we were outside most of the time and just went back to our room to sleep.

    Owner Response
    Dear Guest,
    Thank you for the review and thank you for the time dedicated to share your experience with us. We are happy to know that you had a nice time with us, that you loved the Hotel, its service, the location. Our boutique Hotel with 70 delicious rooms each one different from the others is in the heart of the city center, we actually have a very special view in our presidential suite, Torre Monalda, a medieval tower up to three different floors. It will be a big pleasure to welcome you again soon and we kindly ask you to write us before your future stay in order to suggest you the best solution we have for your wishes. We are very happy to read that the experience with the team was great and we would like to thank you again for this feedback.
    We remain at your complete future disposal.
    Best Regards,
    Noemi Pintus
    Guest Relations

    NoemiP1162, Responsabile relazioni pubbliche at NH Collection Firenze Porta Rossa, responded to this review

  • Wonderful stay but...

    by 709hinda on 2019-04-25 04:04 am

    Everything was perfect in our stay
    We book suites for three nights me and my husband the room is clean an tidy the interior of the room is different than the other hotel room ( i like it ) ??
    Perfect location , staff was helpful and friendly with us ,
    Pierluca chiavetta the General Maneger was so friendly with us..

    But the bed wasn't comfortable at all ?

    Owner Response
    Dear Guest,
    Thank you for the feedback and thank you for the time dedicated to share your experience! It is amazing to read that you loved the hotel, the location, our rooms design and in particular we are happy to know that you loved the experience with the team and with our General Manager.
    We are sorry regarding the feedback about the bed, we have recently changed all the beds and the mattresses of the Hotel, all are knew and maybe for this reason not too soft, but we are always more than happy to prepare the bed with an extra soft addiction mattress for the Guests who ask us more soft bed. We are sorry because we didn't receive your feedback during the stay and we didn't had the possibility to help you for this.
    We would love to welcome you again soon and we kindly ask you to write us an e-mail before your future stay in order to give us the possibility to welcome you with the best comfort we can.
    Best Regards,
    Noemi Pintus
    Guest Relations

    NoemiP1162, Responsabile relazioni pubbliche at NH Collection Firenze Porta Rossa, responded to this review


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