Check Availability
Modify/Cancel Reservations
More Search OptionsReturn to Check Availability Console

NH Collection Guadalajara Centro Histórico


    NH Collection Guadalajara Centro Histórico
 in Guadalajara
    NH Collection Guadalajara Centro Histórico
 in Guadalajara

Reviews

TripAdvisor Traveler Rating:
635 Reviews
Latest TripAdvisor Reviews

  • Month in Mexico starting in Guadalajara

    by DKiser on 2019-12-05 04:42 pm

    First of all they do not bother to tell you their main entrance is on a plaza that you cannot drive to if you wish to drop off your luggage. You have to pull off of the main road, park walk to the hotel entrance to get the only person (Eduardo)that was of any help during our 5 day stay, to come get your bags and then go park in a Publix lot 2.5 blocks away. I had book a superior room but the reservation dates were made incorrectly, when I called to correct the dates, they put us, in what they call a junior suit, nothing sweet about it! It very small and when you open the drapes it's a view of the inside shaft of the hotel. There is next to no service, the staff with the exception of Eduardo, were not helpful, pleasant or welcoming. Most of the time I approached the front desk they look at me like I had 3 heads. Eduardo was the only one who understood English, or at least tried to understand and/or help. The restaurant is so, so and the Full Bar the advertise is none existent! There really is no were to relax, have a meal or just hangout at a bar for some R& R or a little enjoyment. The last day of our stay, we had a cell phone snatched from our hands by a thief on a motor bike. I don't blame the Hotel in anyway, it could have happened anywhere. However, it was the lack of compassion, concern or even a little kindness from the Hotel Staff that was extremely upsetting. Again Eduardo was the only staff member to respond, acknowledge it is a problem in Guadalajara and that they as citizens are sadden that it just keeps getting worse and worse. We were in an upscale area of the city called Midtown not a seedy area. You just need to stay alert and cautious we're ever you are. I would not stay at this Hotel again or recommend this Hotel, but I would return to Guadalajara again, it is a city rich with history and beauty.

  • Outstanding NH property

    by Nobuenonobueno on 2019-12-01 10:27 am

    Loved our stay. This was our third visit to the NH Centro Historico. I highly recommend the suite with terrace. Incredible! Breakfast was delicious. Staff is so welcoming and hospitable. Every detail is perfect!

    Owner Response
    Dear guest.

    Thank you very much for you have chosen us to become your home during your last stay in Guadalajara, Mexico one of the most important cities of the country.

    At NH Hotel Group we work every day to bring extraordinary experiences to each guest, it is great to know that you really enjoyed your stay in this beautiful city staying in our best room, as you could see it is the best room to enjoy the unique view of the Cathedral and main plaza, from there you can obtain the best pictures of your trip.

    We hope to welcome you again soon, remember that this is your home in Mexico, have an extraordinary day.

    ManagerGdl, Director de Relaciones con Clientes at NH Collection Guadalajara Centro Historico, responded to this review

  • Location, location, location!

    by zmanCalifornia on 2019-11-23 08:43 am

    I spent 9 nights at this hotel. These are my impressions: The location is excellent, as is the service overall. The hotel is nice and comfortable. The buffet breakfast is great, though I found the service to be uneven. My only problem at the hotel was noise, not so much from other rooms, but from the hallway. The hotel was so central that I could return during the day to relax, drop off a jacket I'd needed in the morning, etc. Highly recommended.

    Owner Response
    Dear guest.

    Thank you very much for you have chosen us to become your home during your last stay in Guadalajara, Mexico one of the most important cities of the country.

    At NH Hotel Group we work every day to bring extraordinary experiences to each guest, it is great to know that you really enjoyed our extraordinary location, as you could see it the most important places for their beauty and history are located just outside the hotel, take a walk around is the best way to know these places, and from the terrace of our restaurant Piso 7 you can obtain the best pictures of your trip.

    We hope to have the opportunity to welcome you again soon and obtain the best score.

    ManagerGdl, Director de Relaciones con Clientes at NH Collection Guadalajara Centro Historico, responded to this review

  • HIGHLY RECOMMEND

    by amyhoward100 on 2019-11-22 06:48 am

    Wonderful stay of four nights at this hotel. I have been to Guadalajara before and this is my first time at NH. I was so impressed by location, beautiful rooftop terrace with exceptional buffet breakfast, wonderful customer service and all around comfort. Ramon in guest relations helped me with a travel issue. He made a call on my behalf and then changed everything online for me. Above and beyond the call!!! I upgraded to a room with a terrace overlooking the plaza which i highly recommend. Can't say enough about this wonderful place. I had a fabulous all over experience!

    Owner Response
    Dear Mrs. Amy.

    Thank you very much for you have chosen us to become your home during your last stay in Guadalajara, Mexico one of the most important cities of the country.

    At NH Hotel Group we work every day to bring extraordinary experiences to each guest, it is great to know that you really enjoyed your stay in this beautiful city, as you could see it the most important places for their beauty and history are located just outside the hotel, take a walk around is the best way to know these places, and from the terrace of our restaurant Piso 7 you can obtain the best pictures of your trip.

    It is great to know that our co-workers gave you the service that you expected or even they went beyond, every one of them really loves their jobs, that is the reason they are always ready to help you, at NH we call them Natural Hosts.

    We hope after this stay every time that you plan a new trip ask yourself if there is an NH Hotel at your destination, we hope to see you soon.

    ManagerGdl, Director de Relaciones con Clientes at NH Collection Guadalajara Centro Historico, responded to this review

  • First time in Guadalajara

    by Dave L on 2019-11-17 09:45 am

    We stayed here for two nights, because we wanted to be in the center of the city. Hotel was easy to find. The rooms were modern, up to date, and very clean. We called for a extra blanket. It was at our room within minutes. Ate breakfast in the beautiful seventh floor dining room with plaza views. Service and choices were outstanding. I would definitely stay here again. Plenty of shopping and restaurants choices within walking distance.

    Owner Response
    Dear Mr. Dave.

    Thank you very much for your recent stay and for this excellent review on this important network.

    At NH Hotel Group we work every day to bring extraordinary experiences to each guest, it is great to know that you really enjoyed our extraordinary location, as you could see it the most important places for their beauty and history are located just outside the hotel, take a walk around is the best way to know these places, and from the terrace of our restaurant Piso 7 you can obtain the best pictures of your trip.

    It is great to know that our co-workers gave you the service that you expected or even they went beyond, every one of them really loves their jobs, that is the reason they are always ready to help you, at NH we call them Natural Hosts.

    We hope after this stay every time that you plan a new trip ask yourself if there is an NH Hotel at your destination, we hope to see you soon.

    ManagerGdl, Director de Relaciones con Clientes at NH Collection Guadalajara Centro Historico, responded to this review


Close

International Numbers

Austria 08000706176
Belgium 080081830
France 805542721
Germany 8007241217
Ireland 1800995320
Italy 800979444
Netherlands 08000200956
Norway 80054304
Spain 900814719
Switzerland 0800001798
UK 8009179622
Book by Phone: +1 866 670 3764
International
Best Rate Guarantee


It appears you are using an older web browser! While using our site, you may encounter some trouble along the way. For PC users, we recommend upgrading to the latest version of Google Chrome, Internet Explorer, or Firefox. For Mac users, we recommend the latest version of Safari, Firefox, or Google Chrome.