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Omni Bedford Springs Resort & Spa


    Omni Bedford Springs Resort & Spa
 in Bedford
    Omni Bedford Springs Resort & Spa
 in Bedford

Reviews

TripAdvisor Traveler Rating:
4961 Reviews
Latest TripAdvisor Reviews

  • So Disappointing

    by Bern C on 2019-11-19 04:43 pm

    My husband planned a few days away for a birthday. We both get such little time that we were so looking forward to it. My husband read reviews, check it out so he decided to reserve a suite & was so excited to relax. On arriving & checking into our room we needed to make our reservation for dinner it was a long ride for us so we just wanted to sit & enjoy. It took me about 1/2 hours to realize there were bugs in every room on the ceilings. I was ready to leave right THEN! especially watching the bugs walking over our heads over the bed! He called housekeeping & we waited for them to come & vacuum them up after telling us this was a constant problem. Isn't that a Great way to start! He wanted to make the best of our few days & it unfortunately went downhill from there. Dinner was not good. Housekeeping was the worst. Room not cleaned, dirty dishes left in sink had to call them back, wastebaskets not emptied had to call them back, my husband kept killing bugs the whole time we were there. Honestly I don't know how they can get a 4 1/2 star rating & charge what they do. He played golf & the course was beautiful. He asked me to go with him & spend time together & ride in the cart. They said they had to charge him $49.00 for me to ride it costs him $59.00 to play a round go golf. We never what a joke. He called the manager which he never has done. He was not in & never heard from him & he tried to explain to assistant manage lets just say he wasted his breath. I wrote a review on google its not there, I wrote an email to the owner never heard back. As a business owner myself for the passed 45yrs they don't have a clue. This is my first review I have ever written on trip advisor. Go elsewhere there are to many other great places. This is definitely not one of them!

  • Truly Terrible

    by Trisha R on 2019-11-19 09:03 am

    My very first one star review on TripAdvisor. This is easily the worst four star hotel I have ever stayed in. I don't understand how there are so many positive reviews.

    The hotel property is beautiful, and the building itself is nice and historic, but everything is run down and in need of renovation. If you are handicapped you might have a hard time here - there are lots of small staircases to get places and very few elevators. In my room, every piece of furniture looked beaten up by years of abuse from other hotel guests. The carpet and drapes were stained. The paint was cracked in places.

    The bedding, robes, towels, and bathroom all seemed new, high quality, and clean - which is the only reason I didn't check out early. The rest of my room was nasty. The connecting porch was covered in dead ladybugs and leaves. The windows looked like they have never been cleaned, with dirt and more insects collecting on the sill. More dead ladybugs and insects lay in the corners of the room on the floor (like they only vacuumed the most high traffic areas). I also killed 15 ladybugs IN MY ROOM within the first 24 hours of my stay, and I can tell based on the insect guts on the walls and drapes I wasn't the first guest to do so. There were more bugs in this room than all the other hotel rooms I've stayed in combined.

    I did not give the hotel the opportunity to remedy this situation as I didn't want to change rooms. I had a good a room in a more quiet/low traffic area, which was critical because the walls are paper thin. You should expect to hear your neighbors talking and sneezing, any traffic from the hallways, and the guests moving around above you. Any maintenance work (like hammering) will also be easy to hear even if it's taking place on another floor/down the hall.

    The hotel has a lot of activities and amenities, as well as several options for dining. I was there on business so only took advantage of the food. All the food I consumed was really, really bad and expensive. The quality and price reminded me of something you would get at a restaurant in an airport terminal.

    The service was also very inconsistent. For example, I ordered coffee to my room every morning and every morning something was missing from the order. One day, I didn't receive a side of cream (which I had requested). Another day, there was no saucer or spoon for the coffee cup. And the final day, there was no coffee cup delivered with the coffee pot whatsoever.

  • Best place to Relax.

    by pistol975 on 2019-11-18 02:05 pm

    Food and spa is excellent! Treated special here. Wonderful place to relax and rejuvenate. Service is very good. Rooms are nice and comfortable. Multiple restaurants on site and service and food is exceptional.

    Owner Response
    Dear pistol975,

    Thank you for taking the time to share your experience, we are thrilled we exceeded your expectations. We are fortunate to have guests feel special by our service provided and hope you found your visit relaxing. We are delighted you had the opportunity to enjoy some of our amenities and hope you will join us again soon for another getaway.

    Thank you,
    Bill Liedholm
    General Manager
    Omni Bedford Springs Resort

    Jbrown2138, General Manager at Omni Bedford Springs Resort, responded to this review

  • circus

    by schmerdig on 2019-11-17 12:26 am

    get ready for loud tour groups storming all over the premises (including cameras in the pool area), guys in boots and camouflage at the bar, wedding parties, gaggles of middle age women eating cheezits out of a family size box crowding the 2 fireplaces. it's a circus. If you're looking for an exclusive spa like atmosphere, keep looking. Not sure this place knows what it is. No apparent effort to maintain a standard. Main restaurant is very good.

  • Wonderful place to stay

    by megmcnichol on 2019-11-15 02:36 pm

    The spa is amazing. Probably my favorite spa I've been too so far in my life. The food was great. At times a bit pricey. The room was soo nice. Going to the town was a treat, I would highly recommend this for a couples getaway of any kind.

    Owner Response
    Dear Megmcnichol,

    We are delighted you enjoyed your stay with us. Thank you for taking the time to share your experience, we're thrilled we exceeded your expectations. We are happy to hear you enjoyed your dining experiences, room, and our spa. We look forward to your next visit.

    Thank you,
    Bill Liedholm
    General Manager
    Omni Bedford Springs Resort

    Jbrown2138, General Manager at Omni Bedford Springs Resort, responded to this review


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