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Omni Severin Hotel, Indianapolis


    Omni Severin Hotel, Indianapolis
 in Indianapolis
    Omni Severin Hotel, Indianapolis
 in Indianapolis

Reviews

TripAdvisor Traveler Rating:
2982 Reviews
Latest TripAdvisor Reviews

  • Hits and misses

    by sweetsouthernindy on 2019-12-05 02:55 am

    Misses: our first room the smoke detector was hanging off the wall, the heat and a/c were so loud you couldn't hardly hear each other talking, and the brown shelf below the sink was too long and broken so you couldn't close the door. The pillows and beds need updating in all rooms.

    Hits: we were promptly given another room. The staff was friendly and professional. Great location. We would stay again but would bring our own pillows next time

    Owner Response
    Thank you for allowing us to share our hospitality with you and thank you for the candid feedback. It's always disheartening to hear that we've fallen short on providing the high standards of service and atmosphere upon which we pride ourselves. I am happy that we were able to provide you with a room that was comfortable and more representative of our hotel. The issues that you shared have been addressed and the compliments about the staff have been shared with the team. This type of feedback is taken very seriously and helps us improve. Thank you again for that and I trust we will be able to redeem ourselves on your next visit!

    cfulgham, DirectorFB at Omni Severin Hotel, responded to this review

  • weekend away

    by 67weekender on 2019-12-02 04:56 am

    Went for a long weekend. Hotel is within walking distance of sports venues, good dinners, good breweries. Plenty of parking(at a cost) very nice old hotel with a lot of charm. Staff was very polite and great to deal with.

    Owner Response
    Thank you for the glowing review! We love when our guests have the time to enjoy all the great offerings of downtown Indy. Your compliment to the staff has been shared and is sincerely appreciated. We look forward to seeing you again, safe travels!

    cfulgham, DirectorFB at Omni Severin Hotel, responded to this review

  • Beautiful hotel... Rooms not so much

    by k20neal on 2019-12-02 02:51 am

    Shower head was so nasty that it would only allow like two streams of water to come out, rest of holes were plugged. Bathroom was nasty... room 538 in Indianapolis. In addition to walls being paper thin and me having to listen to a baby cry.

    Owner Response
    Hello k20neal,

    Thank you for taking the time to review your experience at the historic Omni Severin Hotel. We deeply appreciate you sharing your honest feedback with us so that we can make ever effort to improve our levels of quality and service. We certainly take a great deal of pride in offering a clean and comfortable stay in addition to offering excellence in service, and I am embarrassed to hear that this was not the case during your stay. I can assure you this is not the standard that you should expect when you stay at an Omni hotel. I hope that we can host you again if your travels bring you back to Indianapolis so that we can show you a true Omni experience!

    Inspire17751051872, Manager at Omni Severin Hotel, responded to this review

  • Omni Severin

    by Bart S on 2019-11-29 00:39 am

    Perfect location with indoor access to circle center Mall, excellent breakfast buffet at 1913 restaurant, and the Severin bar has a shuffleboard table! If you prefer a coffee on your way out in the morning, there is a Starbucks in the lobby area.

    Owner Response
    Thank you for the great review Bart! I'm so glad you enjoyed the shuffleboard... it's a hidden gem. Your compliment of the breakfast buffet has been shared with the culinary team and is much appreciated. We hope to see you again soon, safe travels!

    cfulgham, DirectorFB at Omni Severin Hotel, responded to this review

  • Amazing service

    by lauragator00 on 2019-11-25 06:12 am

    We stayed here as a special birthday trip for my 14 year old daughter. We have never stayed at an Omni, but since the hotel stay was part of her present, we wanted her to feel like a princess. And the people at this hotel did just that. From the moment we pulled up in the valet to last moment they loaded our bags back into our car, every single person we came in contact with at this hotel was wonderful from the concierge to housekeeping. They went above and beyond in every way. I can't recommend this hotel and there wonderful staff highly enough. We will definitely be back. Thank you Omni Severin for helping to make my daughter and all of us feel special.


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