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Palais Hansen Kempinski Vienna


    Palais Hansen Kempinski Vienna
 in Vienna
    Palais Hansen Kempinski Vienna
 in Vienna

Reviews

TripAdvisor Traveler Rating:
1521 Reviews
Latest TripAdvisor Reviews

  • Upmarket hotel but a long way from the historic centre & 3 reasons why not to stay here

    by David M on 2019-12-12 03:10 am

    There is no doubt that this is a lovely hotel. Our deluxe room was gorgeous and the bathroom quite beautiful. The breakfast was superb with a massive range of fruit, meat and fish. There is even champagen on tap. And the spa was super although the pool quite small.
    But there are three big reasons why I couldn't recommend this hotel.
    1) It is a long, long way from the historic heart of Vienna. It is at least a mile from many of the main attractions. A taxi to the cathedral cost us 10 Euros while it was 15 Euros to the Opera. (Uber was half the price, BTW)
    2) We stayed at the Kempinski to celebrate our 30th wedding anniversary. I alerted the hotel in advance. And we also mentioned our reason for staying when we checked in. When we have stayed at other hotels in the Maldives and Sri Lanka for other big anniversaries/ birthdays, they have gone the extra mile, whether it was a balloon and bed decoration or even a bottle of bubbly. The Kempinski did absolutely nothing. It was quite deflating. The only "extra" we got was a promotional bookmark on the evening before we checked out.
    3) We arrived at 1.30pm. We were told that we couldn't check in as the room wasn't ready. (BTW check out is 12 noon at the latest.) But as soon as we enquired about upgrading, a room became available immediately. How bizarre.
    Be warned. This hotel is a former palace. But it is huge. And the service you receive is quite impersonal.
    In the end, we had a great anniversary break. But that was despite the Kempinski rather than because of it.

  • exceedingly beautiful hotel!

    by JaneChewKH on 2019-12-10 07:28 pm

    My husband and i stayed at this hotel in Nov 2019 and we were pleasantly surprised when we were upgraded to a suite. It was spacious, with a separate sitting area and daily turn down services. The decor is splendid and festive, especially since its nearing Christmas. The breakfast is fantastic, with plenty of options and sitting available. We had dinner at the lounge once and the food was delicious, especially the apple strudel. Although there is a smoking lounge available, do note that the rules now state that you are not allow to bring food nor drinks into it.

    Its located on the fringe of Ringstrasse and takes about 20mins to walk to the christmas market and main shopping area.

    Owner Response
    Thank you very much for your wonderful review! We are happy to read that you and your husband enjoyed your time with us, especially the suite and our lobby lounge. It would be great to welcome you back at Palais Hansen Kempinski!
    All the best,
    Carmen Mauthner,
    Hotel Manager

    Kempinski_Vienna, Manager at Palais Hansen Kempinski, responded to this review

  • Wonderful hotel

    by gerry2755 on 2019-12-10 09:59 am

    My daughter and I stayed at the Palais Hansen Kempinski in Vienna for 3 nights. The hotel is excellent and the service impeccable. I highly recommend and hope to have the opportunity to stay there again.

    Owner Response
    Thank you very much for your feedback and your recommendation! We are happy that you and your daughter enjoyed your stay with us so much and we hope to welcome you again at our hotel!
    Kind regards from Palais Hansen
    Carmen Mauthner,
    Hotel Manager

    Kempinski_Vienna, Manager at Palais Hansen Kempinski, responded to this review

  • Wonderful

    by ronniebignell on 2019-12-08 06:05 am

    We spent 4 nights at the Kempinski and wished we could have stayed longer. Booked via expedia, but upgraded locally + added breakfast - easy peasy. The room was excellent / large and luxurious.
    Moet for breakfast - good start to the day.
    Service was excellent and overall - a great time was had here.

    Owner Response
    Thank you very much for your wonderful review! It would be our pleasure to welcome you again at Palais Hansen Kempinski!

    Kempinski_Vienna, Manager at Palais Hansen Kempinski, responded to this review

  • Great Location

    by MYROC09 on 2019-12-06 010:30 pm

    Great location, walking distance to christmas markets, rooms are large and very comfortable, Love all the festive touches!

    Coffee took a while at breakfast as did ordering eggs. Waited 30 mins, Also found the breakfast room chilly.

    Owner Response
    Thank you for your review! We are glad that you enjoyed your stay with us, especially the room and the location! Thank you also for your feedback regarding the breakfast - I am sorry that you had to wait for so long. I will talk to the department head to improve the service.
    We still hope to welcome you again at Palais Hansen Kempinski!
    Kind regards,
    Carmen Mauthner,
    Hotel Manager

    Kempinski_Vienna, Manager at Palais Hansen Kempinski, responded to this review


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