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Palmer House®, A Hilton Hotel


    Palmer House®, A Hilton Hotel
 in Chicago
    Palmer House®, A Hilton Hotel
 in Chicago

Reviews

TripAdvisor Traveler Rating:
10935 Reviews
Latest TripAdvisor Reviews

  • 40th Anniversary & Birthday

    by BartlettDan on 2019-12-08 12:58 am

    I will say that the Palmer House is beautiful. I have stayed there twice before and loved it. We felt that this would be a great place to celebrate our anniversary.

    At check-in, we were asked if we wanted a coffee pot and said "Yes." The coffee pot never arrived.

    We made our way up to our room. Upon opening the door we were thoroughly disappointed. This was the smallest hotel room I have ever stayed in at any hotel in my entire life. The bathroom was just big enough for one person. Not a good situation when two people are prepping for dinner at the same time.

    Since we have many other choices in Chicago, we will not be returning to the Palmer House. The Silversmith, next door, will do very nicely on our next trip.

    BTW: we booked through hotels.com. The price was good, maybe too good.

    Owner Response
    Hello BartlettDan,

    Thank you for taking the time to review your stay with us. We regret to hear of the issues you encountered during your stay and the negative impact they had on your overall experience. We understand that you have many choices in the city of Chicago. Nevertheless, your comments will be used as we continue to improve our services.

    Sincerely,
    Alhaji Abubakar
    Hotel Night Manager

    AlhajiA8, Manager at Palmer House A Hilton Hotel, responded to this review

  • Historic Chicago

    by Spiegs1968 on 2019-12-07 09:38 am

    Palmer House is a historic gem and a family favorite. Perfectly located in the heart of the loop it exudes atmosphere and consistently delivers the high level of service that Conrad Hilton expected out of his flagship. Rooms are well appointed, clean and comfortable. Be aware that standard rooms can be on the small side and come with very small bathrooms- perfect for a business visit or couple but could be challenging for a family or if preparing for a formal event. Two things to mention: First, I was not impressed by the clerk at check-in, she was professional but overly businesslike and not terribly friendly. She provided all the required info and benefits but did not acknowledge our gold status or even mention a potential upgrade. Also, the hotel is very dog friendly but the closest green space for walking is two big blocks away and technically off limits to pets if security is around. No sweat if you have a well trained dog who can walk an extra two blocks to Grant park but not ideal if you have a pup who can't wait or is nervous in crowds. Bar staff in Potters is fun and friendly! Bell and Valet staff are awesome. Concierge is a fountain of knowledge and won't steer you wrong. The Palmer is still our Chicago favorite. When we travel with our dog, we might choose the sister Hilton property which we also enjoy. Finally, parking in any big city is expensive- so be prepared, if you have a good room rate, parking can add as much as another 50-75%.

    Owner Response
    Hello Spiegs1968,

    Thank you for taking the time to review your stay with us. We understand that there were some highlights and areas of improvement that you encountered during your stay. Your feedback is valuable and will be used by our team as we continue to improve our services.

    We hope to welcome you back in the near future.

    Sincerely,
    Alhaji Abubakar
    Hotel Night Manager

    AlhajiA8, Manager at Palmer House A Hilton Hotel, responded to this review

  • Wonderful Thanksgiving Stay

    by steven170 on 2019-12-07 05:12 am

    Our family enjoyed two nights over the Thanksgiving holiday at the historic Palmar House and loved our time there. The hotel staff were courteous and helpful. The location could not be better. The parade came right past the hotel in fact we could see it from our room. We were an easy walk to the Christmas Market, Macy's and the ice rink near Grant Park. The hotel lobby is truly beautiful with vaulted decorative ceilings and chandeliers. It seemed to be a popular gathering space for guests with a nice bar and restaurant located there. The rooms were spacious and clean. I would definitely stay there again when in Chicago. By the way, Hamilton is one block away!

    Owner Response
    Hello steven170,

    Thank you for taking the time to review your stay with us. It sounds like our hotel set the scene for a memorable Thanksgiving experience. We're so happy that you decided to be our guest. We look forward to welcoming you back in the future.

    Sincerely,
    Alhaji Abubakar
    Hotel Night Manager

    AlhajiA8, Manager at Palmer House A Hilton Hotel, responded to this review

  • Excellent service, historic hotel, great location

    by JessBurkMD on 2019-12-07 03:46 am

    I truly wanted to rate it higher but it felt like they put me in a room that was not used in awhile. The mini-fridge and hair dryer were broken. With all that said, the staff immediately resolved the issue by offering replacement items. They are very quick to respond to you! 10/10 on service! Otherwise this is a historic and beautiful hotel! Picture worthy architecture all over. There are many food options but no free breakfast (or free coffee). Parking options are plenty. You can valet, park in the heated garage under the hotel, or park across the street in an affiliated parking garage. The heated one is ideal but was full so I parked across the street. If I had a better room I would definitely think of this hotel more highly.

    Owner Response
    Hello JessBurkMD,

    Thank you for taking the time to review your stay with us. We truly appreciate your honest feedback and your description of how our team sprung into action and resolved your issues. We share these amazing experiences with our team and also use them as an opportunity to improve our services. We look forward to welcoming you back in the future.

    Sincerely,
    Alhaji Abubakar
    Hotel Night Manager

    AlhajiA8, Manager at Palmer House A Hilton Hotel, responded to this review

  • Grand Old Hotel

    by TYRUI on 2019-12-06 05:50 pm

    Very beautiful hotel in downtown Chicago
    Close to everything . The concierge was very helpful in setting us up for a wonderful dinner at the last minute.
    Bed was very comfortable. The room was very clean though a bit small. Typical for a old building.

    Owner Response
    Hello TYRUI,

    Thank you for taking the time to review your stay with us. It sounds like you thoroughly enjoyed your historic hotel experience. We look forward to welcoming you back to our property in the future.

    Sincerely,
    Alhaji Abubakar
    Hotel Night Manager

    AlhajiA8, Manager at Palmer House A Hilton Hotel, responded to this review


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