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Palmer House®, A Hilton Hotel


    Palmer House®, A Hilton Hotel
 in Chicago
    Palmer House®, A Hilton Hotel
 in Chicago

Reviews

TripAdvisor Traveler Rating:
10339 Reviews
Latest TripAdvisor Reviews

  • great staff!

    by Departure49988750190 on 2019-02-15 05:38 am

    With the help of some key staff, Mamie Lee in housekeeping, Mo in the Lockwood Lobby Bar, and Manager DT Love, we managed to finish our trip feeling satisfied. The problems seem to be bigger Hilton issues, like not great food in that executive level lounge that you pay extra for, no coffee makers in the rooms until you call down and request it (and that may take hours and hours to fulfill), and posting pictures on the Palmer website that are not representative of what you are getting. If you hope for the best and fully expect the typical, you will be ok, and with the help of the staff, you might come out feeling a little bit like you won.

  • Great location

    by FamilyT66 on 2019-02-14 01:59 pm

    Great central location even in freezing weather it was easy to get to art institute and lake.lots of shops and convenience stores nearby. Hip and historic bedroom seemed rather dated although very comfy bed. Great breakfast and helpful staff.

  • Everything you need for a comfy, convenient business trip

    by EdSalvato on 2019-02-13 10:28 am

    I've stayed at this hotel each time I attended the Illinois Governor's Council which takes place here annually in early February, and I love it. It's a Hilton, so I collect Hilton Honors Points. This status also grants me free high-speed internet and Executive Club status. The club is located on the 23rd floor, where conveniently my room was located. The gym at the hotel is great! It's quite big although the pool was closed for reservations during my stay. There is a Starbucks on the ground level of the hotel. There are stores nearby where you can pick up water and other necessities for the hotel. The service levels are very high here- great training. There's nothing I don't like about the hotel. Great option for a business stay.

    Owner Response
    Hello EdSalvato,

    Thank you for taking the time to review your stay at The Palmer House! We are pleased to hear that you enjoyed experiencing the atmosphere of our historic hotel during your annual trip. We specialize in outstanding customer service and our goal is an all-around positive guest experience. Thank you for taking the time to describe your stay in such detail and for providing helpful tips to potential future guests of our property.

    It is always a great feeling for our team whenever our guests return to our hotel for another dose of the antiquity within our walls. We truly hope to see you again at the Palmer House!

    Sincerely,
    Alhaji Abubakar
    Hotel Night Manager

    AlhajiA8, Manager at Palmer House A Hilton Hotel, responded to this review

  • a Classic Chicago Hotel

    by Anthony J M on 2019-02-13 04:57 am

    Experiencing the lobby alone is worth staying here. It is lovely - two story ceiling with beautiful ornate decoration. Sit and have a drink here. The staff was very helpful, offered us an upgrade that was well worth it. Lovely indoor pool. Food good. In the heart of Chicago - lots of shopping and dining right outside their doors. This hotel offers a classy, relaxing experience.

    Owner Response
    Greetings Anthony J M,

    Thank you for taking the time to review your stay at The Palmer House! We are pleased to hear that you enjoyed experiencing the atmosphere of our historic hotel. We specialize in outstanding customer service and our goal is an all-around positive guest experience.Thank you for taking the time to describe your stay in such detail and for providing helpful tips to potential future guests of our property.

    It is always a great feeling for our team whenever our guests return to our hotel for another dose of the antiquity within our walls. We truly hope to see you again at the Palmer House!

    Sincerely,
    Alhaji Abubakar
    Hotel Night Manager


    *As a disclaimer, at the time of this review our pool is still under construction and will be open later this year. We look forward to our new and improved pool, as we know our guests will.

    AlhajiA8, Manager at Palmer House A Hilton Hotel, responded to this review

  • WK-END FAMILY GETAWAY TO SEE CHER

    by L961PXsueh on 2019-02-12 07:05 pm

    Check-In was a breeze, but bags to forever to get from bellman. Had to call to ask where luggage was. But everyone was nice, and ALWAYS helpful! Room was nice, and housekeeping was wonderful. Would highly recommend! Nice hotel!

    Sue

    Owner Response
    Hello L961PXsueh,

    Thank you for taking the time to review your stay at The Palmer House! We are pleased to hear that you enjoyed experiencing the atmosphere of our historic hotel. We specialize in outstanding customer service and our goal is an all-around positive guest experience.

    Thank you for describing your stay and your added information, including an opportunity for improvement, is much appreciated. We apologize for any negative impact your luggage delay had on your overall experience. Your comments will be a crucial factor for our team as we continuously search for ways to improve our service.

    It is always a pleasing feeling whenever our guests return to our hotel for another dose of the antiquity within our walls. We truly hope to see you again at the Palmer House!

    Sincerely,
    Alhaji Abubakar
    Hotel Night Manager

    AlhajiA8, Manager at Palmer House A Hilton Hotel, responded to this review


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International Numbers

Austria 08000706176
Belgium 080081830
France 805542721
Germany 8007241217
Ireland 1800995320
Italy 800979444
Netherlands 08000200956
Norway 80054304
Spain 900814719
Switzerland 0800001798
UK 8009179622
Book by Phone: +1 866 670 3764
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