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Palmer House®, A Hilton Hotel


    Palmer House®, A Hilton Hotel
 in Chicago
    Palmer House®, A Hilton Hotel
 in Chicago

Reviews

TripAdvisor Traveler Rating:
10515 Reviews
Latest TripAdvisor Reviews

  • Best fitness center!

    by jadester51 on 2019-05-22 03:31 pm

    Old hotel, but nicely kept up, with newer, large fitness center. The Palmer house has a gorgeous fitness center, just as good as my fitness club at home (which has never happened before at any hotel). Lots of charm to this place.
    Very good staff too.

  • Beautiful historic hotel not to be missed w/exceptional service!

    by 4evershoper on 2019-05-21 11:27 am

    I stayed for 5 nights in this beautiful historic hotel. The story behind this hotel is amazing and the lobby is not to be missed. Consider sneaking a peak into any of their ballrooms to see the amazing architecture and chandeliers.
    The rooms are slightly dated but the bed was very comfortable!!
    I would return!

  • If you want to âStay in the Loopâ here is my recommendation.

    by paulpX8090TO on 2019-05-20 04:34 pm

    Destination: Chicago. A road trip to the Windy City to see "Hamilton" at the CIBC Theater.

    Itinerary: the show, the Art Institute, a Cubs game at Wrigley Field, and a Chicago Symphony Orchestra concert.

    Where to stay? The Palmer House turned out to be the place. One block from the CIBC Theater, two to Orchestra Hall, and three to the Art Institute. Add a subway stop right outside the Wabash Street door, for a $3.00 25 minute ride to Addison Street station just across from the ball park, and we were set.

    The hotel, itself, did not disappoint. This classic structure, vintage 1920's, is an Art Deco masterpiece. The main lobby/bar features a 21 ceiling murals from Art Deco painter Louis Pierre Rigal with 1.25-ton, 24-karat gold winged candelabras designed by Tiffany & Co. The Empire Room has hosted many famous entertainers including Frank Sinatra back in 1938. Pictures of these many artists line the walls of guest room hallways.

    The rooms are not large but ours was well appointed. The bed was comfortable. The bathroom contained a shower/bathtub combination. We could hear the noise of the nearby elevated train, but it was not overpowering - more like the sound of wind blowing.

    We definitely had a great time on our Chicago getaway, and Palmer House was a good choice.

  • Good location, but...

    by Francesco C on 2019-05-20 01:09 am

    I stayed at the Palmer House for business during the weekend and enjoying a rainy Chicago. The hotel is located close to Millennium Park, it's a historical building, but rooms are very old and services aren't at the level of the price payed.

    Owner Response
    Hello Francesco C,

    Thank you for taking the time to review your stay at The Palmer House! We truly apologize that you did not receive our typical service oriented experience during your visit. We specialize in outstanding customer service and we are saddened to hear that we missed the mark.

    We never want any guest to feel as if our first mission is not to provide a high level of service throughout their stay. Rest assured, your comments will be a crucial factor for our team as we continuously search for ways to improve our service.

    We understand that you have many options in the city of Chicago and we hope to have another opportunity to provide you with a memorable hotel experience.

    Sincerely,
    Alhaji Abubakar
    Hotel Night Manager

    AlhajiA8, Manager at Palmer House A Hilton Hotel, responded to this review

  • Gorgeous Hotel

    by nikki_mcdonald123 on 2019-05-19 04:57 pm

    We stayed at the Palmer House for a weekend of shopping and enjoying Chicago. The hotel is located close to Millennium Park, shopping and great restaurants. The rooms were clean and comfortable. The bathroom was small but that is expected in a historic building like Palmer House. The lobby is awesome!! Words cannot describe how beautiful it is. There are several shops within the hotel and a Starbucks. Would recommend staying here!

    Owner Response
    Hello nikki_mcdonald123,

    Thank you for taking the time to review your stay at The Palmer House! We are pleased to hear that you enjoyed experiencing the atmosphere of our historic hotel. We specialize in outstanding customer service and our goal is an all-around positive guest experience.

    Thank you for taking the time to describe your stay in such detail and for providing helpful tips to potential future guests of our property.

    At the Palmer House, we pride ourselves on our long history, exceptional team members, and the guests we get to serve each and every day. We hope to have another opportunity to provide you with a memorable Chicago experience.

    Sincerely,
    Alhaji Abubakar
    Hotel Night Manager

    AlhajiA8, Manager at Palmer House A Hilton Hotel, responded to this review


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