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Phoenix Park Hotel


    Phoenix Park Hotel
 in Washington
    Phoenix Park Hotel
 in Washington

Reviews

TripAdvisor Traveler Rating:
823 Reviews
Latest TripAdvisor Reviews

  • Intimate hotel with very friendly and professional staff

    by FrequentDiner09 on 2020-01-20 11:45 am

    The hotel is quite small by US standards but the building has been recently renovated and is very well kept. The staff are the stars here. Friendly greetings from the desk coming and going, advice, speedy service. Really makes your stay so much pleasanter. Would definitely make this my regular hotel in DC as it's close to the train station as well. The floor in the room was vinyl plank not carpet which is great for clean freaks like me. The bed was very comfortably.

    Owner Response
    Delighted that we exceeded your expectations and that our team provided such a warm welcome and attentive service. We thank you for your visit.

    David Hill
    General Manager

    phoenixparkdc, General Manager at Phoenix Park Hotel, responded to this review

  • A Jewel in the Chaos of Washington DC

    by dining2hrd on 2020-01-15 05:52 am

    From the moment my family and I arrived at the Phoenix Park Hotel, we felt at home. The team at this hotel truly understand and value the concept of "customer service". In this day and time where quick-fast-and in a hurry seems to be what many think customer service is, this hotel "get's it"! Service is prompt, but courteous; thorough and gracious. They do an awesome job of anticipating your needs and all requests are met with a "can do and will do attitude". My family holiday this year was made super special because we chose to stay at Phoenix Park and it was a we will return each year for as long as they will allow us to. I am so pleased that this hotel has now become a part of our family tradition. Thank you immensely team Phoenix Park for the being service champions and for taking such good care of my family!

    Owner Response
    Thank you for sharing your experience from your recent visit. What a wonderful testimony to our team and their hospitality. We strive to make every guest experience a special one and clearly we did so with your visit. All our team join me in thanking you for your visit.

    Regards,

    David Hill
    General Manager

    phoenixparkdc, General Manager at Phoenix Park Hotel, responded to this review

  • Beautiful, friendly, superb!

    by johncV9177IT on 2020-01-14 07:07 pm

    Can't praise this hotel enough. We weren't sure what to expect because it's a historic building, and that sometimes means you sacrifice some of the creature comforts. That was definitely not the case with the Phoenix Park. Our family of three stayed in one of the penthouse suites, and it was both beautifully appointed and very comfortable. Also, every single member of the hotel staff was so friendly and accommodating, from the front desk and bellmen to the waitstaff in the Dubliner, the Irish restaurant and bar attached to the hotel. And we heartily enjoyed the live Irish music in the bar Saturday night. Also, excellent location just steps from Union Station. We'll be sending our friends here for sure!

    Owner Response
    I am delighted to read that you enjoyed your visit with us and that our team looked after you so well. Our Penthouse suites are very special and so glad you had the chance to experience one. All our team here and at the Dubliner join me in thanking you for your visit.

    David Hill
    General Manager

    phoenixparkdc, General Manager at Phoenix Park Hotel, responded to this review

  • Superb staff

    by TheFl0wl on 2020-01-09 12:13 am

    We were greeted more than friendly when we arrived in the hotel and were even allowed to check in early. The room was tidy and the bed was one of the most comfortable hotel beds I ever slept on.
    The location is great and well connected to the public transport system.
    One minus point for the connected Irish Pub/Restaurant which we tried for Dinner. Friendly staff but the food & drinks weren't comparable to the real Irish deal ;)

    Owner Response
    We thank you for your visit and so glad that you found our beds ideal. We have been noted for our custom bedding providing the perfect sleep experience for several years now.

    I will share your Dubliner comments with the operator for their review. I am sorry you were not pleased with the food.

    We appreciate you business and thank you again.

    David Hill
    General Manager

    phoenixparkdc, General Manager at Phoenix Park Hotel, responded to this review

  • Great hotel with a perfect location

    by prncssleesa on 2020-01-09 11:45 am

    My husband and I thoroughly enjoyed our stay at the Phoenix Park Hotel, December 22-24th. It was perfectly located just a 5 minute walk from Union Station. We felt safe walking around! We were greeted by a very friendly staff, our room was upgraded and we enjoyed a delicious meal in the adjacent restaurant. They provided complimentary ear plugs since its a "city" hotel. The rate was very reasonable!

    Owner Response
    Delighted to have you with us over the Christmas period. So glad you enjoyed your visit and that our team looked after you so well. They join me in thanking you for your visit.

    David Hill
    General Manager

    phoenixparkdc, General Manager at Phoenix Park Hotel, responded to this review


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