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Phoenix Park Hotel


    Phoenix Park Hotel
 in Washington
    Phoenix Park Hotel
 in Washington

Reviews

TripAdvisor Traveler Rating:
799 Reviews
Latest TripAdvisor Reviews

  • Location canât be beat

    by aporternj on 2019-11-10 10:02 am

    This was my first stay at the Phoenix Park, and I expect it won't be my last. The location was perfect, essentially across the street from Union Station on one side and Capitol Hill on the other. The folks at the check in desk could not have been more friendly or efficient. I arrived in the morning and they held my luggage till my room was ready, as I headed out for the day. They upgraded my room, so I ended up in a spectacular suite, with a gas fireplace, marble walls, sitting area and separate work room, as well as a spacious bedroom. Everything was spotlessly clean. My only quibble, and it's a minor one, was it took a few minutes to figure out the shower controls. It was unlike any hotel shower I'd ever seen before, and it absolutely was not intuitive. Once figured out it was a great shower. I look forward to a future stay at Phoenix Park.

  • Great Location!

    by janebarnes74 on 2019-11-10 08:10 am

    A group of 11 women just stayed here that wanted a good location.....this hotel was perfect. The ladies at the front desk were a lot of help and very patient with us. We knew we could book a pricier place but wanted to stay within our budget yet know we were in a safe and easy spot close to the sites we wanted to see. This hotel met the demands. I should have known that when they give you ear plugs in your room that the noise on the front of the hotel might be bad sometimes in the early morning......mostly sirens.....but that went away quickly and we returned to sleep. Great coffee service on the second floor each morning. There is also a Corner Bakery 2 doors down to help with any meal need you might have. If you want a friendly and easy place to stay in Washington stay here.

  • Just average hotel - great location

    by tradesrc on 2019-11-09 09:49 am

    The hotel was clean, room small but OK, TV mounted on side wall next to bed, location great... Front desk staff below expectations, refrigerator broken in room, morning coffee service from a machine...

    Owner Response
    I am so sorry that your experience was not fully to your satisfaction. We have many things at our control including the level of hospitality and as our many outstanding comments show, we deliver that to our guests. While our rooms are small as we often state here and on other sites our welcome our commitment to creating an excellent stay to all our guests is paramount. I will review with our team as to what might have occured to ensure others do not experience this experience as well and I apologize you did not feel this. We are pleased to provide our Guest LIving Room available to all that feature but brewed coffee service as well as gourmet coffee machines with latte, espresso and cappuccino each morning. I am sorry this was not to your liking. Thank you again for sharing your comments to allow us to continuously improve our experience.

    David Hill
    General Manager

    phoenixparkdc, General Manager at Phoenix Park Hotel, responded to this review

  • Nice

    by PatP116 on 2019-11-05 02:39 pm

    Nice
    Great service at check in and front door.
    Clean
    Hot water good- could use a little more water pressure.
    Recommend ceiling fan.

    A little louder on the Massachusetts ave side- but it was ok as the Nationals won the world series.
    Ambulance and fire sirens- but not atypical for the area and similar to time i spent in Silver Springs.

    Great location!
    Definitely will go back.

    Owner Response
    We are so pleased that you enjoyed your visit with us and found our location ideal. Our team joins me in thanking you for your visit.

    David Hill
    General Manager

    phoenixparkdc, General Manager at Phoenix Park Hotel, responded to this review

  • Awesome experience

    by FrequentFlier669691 on 2019-11-04 06:15 pm

    The location of the hotel was great because it was diagonally across the road from Amtrak(Union Station) and the Metro. The Dubliner Pub connected to the hotel had excellent food. All hotel staff were very friendly and every hotel staff made a point to speak to me.The hotel was very clean and the rooms made you feel comfortable. I had one problem that was quickly and cheerfully resolved.When I checked into my room, I just loved the homey fill of the room but soon realized there was a humming and vibrating noise coming from the air conditioner units outside of the building when I opened the window.I decided to ask for a room change since I am a light sleeper.Ms Chrisel at guest service immediately checked for available rooms and she personally showed me each room on several floors to see which room would be best for me and also went to my room to check out the situation.I was very impressed with her friendliness, patience, and going above and beyond to resolve the issue. I can't thank her enough for how much this meant to have such personalized service which I was not expecting.I was just expecting to be reassigned to another room.I enjoyed my stay here and will definitely return to this hotel! The bathrobes in the room were great too

    Owner Response
    Thank you for your comments and so pleased to know that we exceeded your expectations and that our team - and most especially Chrisel - looked after your needs and provided such excellent hospitality. We hope to welcome you back to visit us again in future.

    We appreciate your business.

    David Hill
    General Manager

    phoenixparkdc, General Manager at Phoenix Park Hotel, responded to this review


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